great job fast and efficient. The crew did a great job, they showed up on time and job quicklyread more

I had my water heater break. I had a local plumber come out and he gave me a very high quote and…read moresaid he couldn't just swap out the one I had with a replacement but had to do a major change. I called Excalibur and they said this wasn't true. They could install a similar model of tankless water heater to the one I had. Their quote was almost $2000 less than the other plumber. I since had an HVAC company come out for something else and mentioned I had to change the heater recently. I told him what I paid and he said that was honestly a good price. Excalibur seemed honest and helpful and they were able to come out first thing the next morning and get my heater replaced. They did a good job and the new unit looks better installed than the original. They also gave me advice on how to maintain it and what maintenance I could do myself to descale it etc so it doesn't break again. Overall happy either way the service even though overall it was expensive it was still less than other quotes I got.

The project was to replace about 20 feet of underground water pipe from the sidewalk to the…read morebuilding and about 30 feet of water pipe inside the building. Happy with the communication, the bid, and the work for the project. Thanks.

Outstanding Experience with Fast Response Plumbing…read more I contacted seven different companies to get estimates for replacing my sewer line and house trap, and from the very first conversation with Tim, I had a great feeling about Fast Response Plumbing. After speaking with him and researching reviews on Yelp, it became clear that this is one of the top plumbing companies in San Francisco for this type of work. Not only were their prices competitive, but I also saved thousands of dollars compared to some of the other estimates I received. Customer feedback played a major role in my decision. While a few other companies on Yelp appeared to have similar ratings at first glance, a closer inspection revealed many reviews (sometimes hundreds) were filtered or removed and not counted. That raised concerns about the authenticity of their ratings. In contrast, Fast Response Plumbing's reviews appeared genuine and consistent, which gave me even more confidence in choosing them. I'm extremely happy with the results. Every aspect of the project exceeded my expectations: * Competitive and fair pricing * Excellent communication throughout the entire process * Smooth permit handling with no issues * Expert concrete restoration after the excavation work * Outstanding craftsmanship and attention to detail One thing that particularly impressed me was that they installed a 5-inch sewer trap instead of simply replacing the existing 4-inch trap. That thoughtful upgrade will make any future servicing much easier and demonstrates their commitment to doing the job right rather than just meeting the minimum requirements. They also made payment easy by allowing online credit card payments, which was a nice convenience. Honestly, I struggle to think of anything they could have done better. From start to finish, the team was professional, responsive, skilled, and genuinely committed to delivering quality work. They went above and beyond every step of the way. If you're looking for a trustworthy plumbing company in San Francisco for sewer line or house trap replacement, I highly recommend Fast Response Plumbing. Thank you to Tim and the entire team for a job exceptionally well done!

Carlos was excellent - showed up on time, super professional, and didn't even charge me for a job…read morethat he completed perfectly. Highly recommended!

EDIT: I changed my review from 5 stars to 3 I made it clear…read morethat this was an emergency. Ram was very nice to talk to, but the problem is - I made it CRYSTAL CLEAR that we needed a second opinion THIS WEEKEND, before HOA comes back on Monday and seals up the walls. Ram made it sound like a plumber would be easily available, so I stopped looking for other plumbers to come out and give us that second opinion. Well, it's Sunday late afternoon, and when I called back, the person I spoke with this time said they're really booked up and Ram should NOT have given that expectation. This is so f-ed. If I had known they were not available, I would've had more realistic expectations and looked for other plumbers to come out instead. In the future, please give REALISTIC expectations even if it's negative. People build their schedules/planning around what you say! It would've been much more helpful if he straight up told me their schedule looks busy, so if I want someone for the weekend, I should try another company, because then I can actually work with that info. ************************************* Original review: We're dealing with a complicated water leak in a high rise condo and I have so many questions! Even without actually hiring them (yet?), RAM was patient and spoke with me for ages, answering all my questions. That alone is stellar customer service, as some of the other calls I made have felt a bit rushed (I don't blame them, everyone is busy and I'm not a customer yet). But his kindness and knowledgeable answers have given me a strong first impression of this company. I also appreciate the free estimate they offered. Plumbing issues are stressful, and it's nice to speak with someone who's professional, knowledgeable, and kind.

Ryan came out promptly within the pre-arranged window of time to investigate our toilet, which was…read moreburping intermittently following some recent water shutoffs in our building. He inspected it thoroughly and determined that there was no issue - most likely some air in the pipes following the shutoffs and resulting plumbing work. On that basis, he didn't charge us for the inspection. I was also really impressed with the safety precautions the company took. Before our appointment window, they texted me a picture of Ryan so I could be sure of who I was letting into my home. They also checked whether we had any pets during the initial booking call, to avoid sending a plumber who might be allergic. These are fairly small things, but they did a lot for our peace of mind. All in all, we were impressed, and would happily call on Discount Plumbing again for future needs.

I was very disappointed with this company. I thought, incorrectly, that the would be cheaper than…read moreothers. First, they took two days to get back to me on a problem that was on-going (toilet would not stop running) When they did, they sent a techniciant (Lazlo) who was curt and tried to upsale me. For example : He said it would tak $600 to fix, and when I asked him how much to just replace the toilet, he said $1300. Money is tight, and he showed no empathy in that regard. He told me he would need to be paid immediately, rather than sending me an invoice. And he was not friendly, or particulary sympathic to the cost I may be facing. He said he had to pull out the toilet to repair it, and the labor of that and replacing it would be a lot of money. I let him go, and called Advanced plumbing. They were here in a matter of hours (vs the two day wait from Discount) , came and fixed the problem without pulling out the toilet, to a total charge of $300. I've learned over time that a lot of these guys are trying to scam you and run up the bill. My advice is to shop around, and certainly don't deal with a serviceman who is less than professional, trying to increase your spending, and generally gives you a bad impression. Obviously, Discount plumbine (a misnomer) is off my list.

Hotter Water Heaters responded to my request for quote immediately at like 11:30 pm on Thursday,…read morewith a very reasonable quote, and was able to fit me in on Friday (even though they were going on vacation that weekend)! Hakim arrived on time with his son and they were super helpful and friendly, and answered every question I had. They pointed out the issues with the previous installation and fixed these hacks. You can tell that Hakim really knows what he's doing! The water heater replacement job was completed quickly and professionally, and they cleaned up everything afterwards. He gave me the link to register the water heater for the warranty. Everything was easy and looks great. Highly recommend!

Fantastic work! These guys restored my faith that there are still businesses that truly care about…read moreproviding excellent customer service. Hakim and his son had to replace my water heater due to an internal leak. He went through and explained why it can't be fixed and what I can do in the future two best maintain the longevity of my water heater. He took the time to do a great job with the installation and working around some physical obstacles that made the replacement challenging. After the job is done, he even took the time to explain to me the details of my warranty, and ensure that while I registered my extended warranty, he stood by me, patiently, ensuring that it gets done so that there would not be any issues moving forward lastly, he went above and beyond, and showed me how much water pressure my house was getting, and where to locate my main water line from the city. All in all, I had a great experience and would definitely come back to them again as I did 10 years ago, they also have the best prices compared to three other local companies.

The Water Heater Guys. I was in trouble and they fixed it…read more Jude knows his stuff. These are the folks you want to replace your Water Heater. The good Guys. Elizabeth

When you're looking for someone to repair/replace your water heater, you don't just want someone…read morecapable of doing the job well, you also want someone who is going to have a good attitude and not add to your stress. Luigi was awesome in this regard - it was a pleasure working with him and he+Jude did a great job with our replacement. They came by next day and took care of things quickly.

Hired Water Heaters Only to replace a water heater in Hayward. Often the truest test of a quality…read morebusiness is how they perform when things do not go well. In my case, I have quite a story of having to go five days without hot water because the unit I received was defective. The day after the install we found the tank had shut down. After a reset and restart done over the phone with the installer assisting, the unit failed again, a short time later. The next day which was a Saturday, another technician came out to swap out a heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again after we got one warm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a, more expensive model of a different make from a supplier, we got a replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. I could not have asked for a more timely and considerate treatment as a valued customer of this business.

UPDATE: Following my…read moreoriginal post, General Manager David reached out early the next morning to understand what went wrong. He promptly dispatched a supervisor, Steve, to inspect the unit. Steve went above and beyond from the start, successfully reigniting the failed water heater and troubleshooting the permit issue. The inspection issue was due to the local code requiring runoff to be routed outside rather than into the crawl space. Wanting to avoid drilling through my front porch, Steve proposed using a workaround device (FloodStop or Watts 210) and proactively reached out to the city inspector for approval. Once the inspector confirmed that a Watts 210 valve met code, David coordinated a return visit for Steve to replace the unit with a Bradford White model and install the approved valve. Steve did a beautiful job with the new installation, expertly redoing the piping and leaving the indoor cabinet completely clean. Best of all, I can finally take a hot shower without worrying that the water heater is going to die on me! I want to extend a sincere thank you to David for listening to my concerns and focusing on a real solution, and to Steve for his outstanding expertise, proactive communication with the city, and top-notch craftsmanship. All the fixes, including additional parts and labor, were provided at no extra charge. While the initial experience was stressful, the management team truly stepped up to make things right.

We've gotten help from Boris twice, first for a complicated toilet removal and second for another…read moretoilet fill valve and flapper replacement. Both times Boris was super responsive and offered fast high quality work. Pricing is also fair. If we ever have major plumbing issues (hopefully not), I'd definitely be calling boris first.

Boris knew exactly how to fix my water filtration system. I had another worker spend hours and…read morecouldn't solve the problem. Boris quickly identified the issue, changed the placement of the unit under my sink, and was done in 2 hours what this other guy spent 5 hours on without even fixing. True professional! Would highly recommend

Incredible value for high quality work and efficient, genial service! I cannot recommend Eric Brand…read morePlumbing enough!

Our shower overflowed. Our plumber was on vacation. We called Eric Brand Plumbing. They responded…read moreright away by sending the super-wonderful and pleasant Mark, who even called to see if he could come earlier than scheduled. He solved our problem immediately, told us about an inexpensive little tool we could buy to prevent having the blockage again, and charged us a most reasonable price. Great company.! Mark is the best!

Called to schedule an estimate. It wasn't an emergency, but we received service the same day. The…read moreinitial estimate was more than I could do, but Edgar was able to work with management and to come up with a plan that worked for all. I also appreciate that when he left, you wouldn't even know he had been there! He left things nice and clean.

We had them come to update 2 bathroom sink faucets and 1 kitchen faucet and replace a broken…read moredisposal. Turns out all the pipes and valves associated with those were old and filled with decades of gunk. So we had everything replaced per their recommendation, which they thoroughly explained before proceeding. They even showed us the pipes after they disassembled so it was clear they badly needed to be replaced! Their pricing was transparent, and we were offered options before they proceeded on the different jobs. Workers (Edgar, Daniel, and one other tech) were friendly, knowledgeable, professional, and left our place clean. They responded to my work request incredibly quickly. They arrived on time, and I appreciated a heads-up notice when they had an ETA with the names and photos of their technicians. That made me feel safer. I'm very happy with the work they did, and it's great knowing that they have a 2-year warranty on their work. Thank you!