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    AxeHouse Billiards

    2.5 (2 reviews)
    Closed 4:00 pm - 2:00 am (Next day)

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    1 year ago

    Extremely overpriced drinks. You would basically need to take out a loan to have a night out in there.

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    2 years ago

    Outrageously overpriced. Go put your quarters in any ole table and it will be better than this

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    Dave & Buster's Birmingham

    Dave & Buster's Birmingham

    2.7
    (232 reviews)
    1.6 mi
    $$

    This is by far the WORST dining experience I've ever had. And I mean that wholeheartedly. I've…read morenever experienced anything like it. Management is non existent when it comes to helping servers. We waited 30 minutes for a table, which was clearly because they were short staffed. Okay fine, no problem. If we have to wait so she can get caught up and we can get good service, that was fine. But it wasn't. The server was so overwhelmed because she was in charge of every single table in the establishment. At one time, she had 14 different tables going on. At no point did the manager think to hop in and start taking drink orders, food orders, anything. Which is SHOCKING to me. You're there to help your team when there are issues. Get your hands dirty or find another line of work. Half of our group ordered, and then our server went to check on other tables (clearly our mistake telling her to check on her other tables - because we could see she was overwhelmed and we were a group of 15). It was a true 30 minutes before food came out and the other half of our group was then able to begin ordering their meals. The food came out for the second round of orders (which should have all been done together), but we were still missing 2 meals from the first group. We waited 90 minutes from the time of ordering to get the final 2 meals. I truly wish I was joking. The manager came over the THIRD TIME after telling us the food was coming to say "when I put those orders in, there was like 20 tickets ahead of it, that's why it's taking so long." As someone that's worked in restaurant my entire life, ON THE FLY MEANS ON THE FLY. Not after you finish the other tickets. She took zero responsibility for the situation, lied and gave our group the compete run around for 30 minutes. To be clear, the missing orders were a QUESADILLA and a PHILLY CHEESESTEAK. Not some outrageous order. The server somehow didn't ring them in to begin with (which is so weird because they literally have tablets on them for placing orders). But the manager assured us on TWO different occasions that they were coming. It was only on the third visit, we were met with this excuse. Our server began crying at the POS system after another (I think?) manager came over to her telling her we'd been waiting for our checks for 20 minutes. A dad from our group just went over and paid for the entire check on his own because we had been seated since 7:00pm and it was now 10:00pm. We were sat for 3 hours and felt held hostage to try and just leave. I still can't wrap my head around it. This is so clearly an absolute failure in management. If you're short staffed, you pick up and help. There was zero apology, just a few "power up" cards passed to us and a comp on the two 90 minute wait food dishes (uh, yeah, duh). As if we'd have any interest in spending another second there. I kept joking that if there ever was a time for someone to come in and do an undercover boss episode, this is the location. To do it so you can see how hard your business is failing. Your management is the worst I've ever seen. I oversee 15 restaurants throughout the state of Florida and I can absolutely assure you, if this was happening in one of my stores, it would be an immediate termination from my management. She never once showed sorrow for what was happening. She was defensive and argumentative when met with any type of frustration from us. This is hands down the worst experience I've ever had. If you go to Dave & Busters, whatever you do, DO NOT SIT DOWN AND ORDER FOOD. Just grab a drink at the bar and play some games. No need to to reply to this publicly and try to save face, I'll be sharing my experience on every other review site and reaching out to corporate about this. Take your L on this one, learn from it, and do better. Because this was horrid, and as a business you should be so embarrassed at the entire guest experience.

    I really wanted to like this Dave & Buster's location in Birmingham, but unfortunately, the bad…read moreheavily outweighed the good. Let's start with the positives: the drinks were great, the happy hour prices were solid, and the bartenders were excellent. However, everything else was a major disappointment. The front desk staff were unpleasant right from the start, and the pricing system is incredibly convoluted. I was expecting to pay $72 based on what I was told, but I was ultimately charged almost $90. I received no receipt and absolutely no explanation for the upcharge. Once we got to the floor, the staff were incredibly unfriendly. We tried to play the Human Crane game, but there were no clear instructions on how to pay for it, and the floor staff were just flat-out rude when we asked for help. This place feels like it was originally designed and priced for adults, but it now caters almost entirely to children. Between the unexplained overcharges and the poor customer service, I definitely do not recommend it.

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    AxeHouse Billiards - axethrowing - Updated July 2026

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