I have not had worse!! We booked 2 one-hour massage sessions today from 3pm-5pm. When we got to the clinic, the receptionist told us that we got our time slots mixed up and we were supposed to be there from 2pm-4pm. I can understand miscommunication happens, and it is nobody fault intentionally, but what I could not understand is the receptionist kept on defending her position by saying she didn't book us from 3pm-5pm because there is a regular patient scheduled at 4pm. I explained to her that there must have been a miscommunication, because we didn't want to miss our appointments either. I tried to be understanding, so I asked the lady see if we could just re-schedule for the next available time slots, then doctor came out and said we had already missed our fist session, we could only continue with our second session. I thought to myself "fine, since I am already here", so I started filling out the paperwork. The stack of paperwork includes four pages, besides the basic medical history(usual for new patients), there was also 1 page I needed to indicate where muscle aches are on a human diagram and note the kind of pain and level of severity. I stood there and started filling out everything they asked me to, and five minutes later, the receptionist said to me " you should try to wrap it up, you are using up your massage time". I then started getting upset and thought to myself "why didn't you tell me there is paperwork to fill out and they are not something I can finish in a few minutes?! instead she stood there and watched me as if she didn't even care" I got even more upset when she then told me I only have about 40 minutes left because I took too long filling out the paper work. I couldn't help to ask her to cancel everything and just give us a refund. She then replied impatiently "you will have to call Amazon!" (they were booked through Amazon). At this point, not only I was not in a mood for any massages, I was so upset that I felt I had to spend money just to be pissed off. Then doctor tried to make things better by offering a "special rate" of $20 for one hour session NEXT TIME we come. Something I don't get: if I didn't received any services, why am I being charges?! if we had a mix-up on appointment times, why did it have to be the customer's fault? if my first experience is so unpleasant that I would rather get a refund after all this, how is a "special rate" that we still need to pay for the NEXT TIME we come going to help? I ended calling Amazon right away and explained what happened and got our refund. Amazon has good customer services, as usual. I will never come back to this place nor recommend it to anyone. read more