I walked in looking for a simple gift for a friend on his birthday. The store was nothing special, I should of known from the start when I saw a dog roaming the place of business this wasnt going to be good.
Im going to say here that I was able to get my gift done EXACTLY how I had drawn, same day and under 40$.
I showed the owner my drawing and it was from the get go a lot of hummmms and awwww. He tried saying that it couldnt be done. Then he said well maybe but we dont know how our machine will reach to putting a line on the glass then it was well your glass cant fit all the lettering. We wernt picky we know how getting custom made stuff is and we were very flexible. So needless to say we went somewhere where they had more confidence, knowledge, and skills! He told us it would take almost a week and we had to provide our own glass, and even at that point he was still telling us he doesnt know if his machine could complete our request.
We left irritated at the fact that someone that unknowable at their own business, we left and found another place to get our order done.
Like I said we got exactly what we wanted some where else. If you want something made, and have quality customer service this is NOT the place to go. read more