Beware! Store return policy is 14 days. If you are giving a gift from Awakening, especially during the holidays, the person who receives the gift will likely not have enough time to make a return. My gift was defective, the wrapping of a smudge bundle is loose & falling apart. They will not even allow an exchange of the product. Awakenings could have taken a high ground using common sense and good customer service to remedy the request for an exchange. They could also have reasonable return policy, for holiday purchases, between black Friday & Jan 1st that extend the return time to something like, Feb 1st to allow holiday shoppers a reasonable time to give a gift with the assurance that it could be exchanged for something more personal, if needed. My husband used my phone number for the "rewards" during the holidays & spent a lot of money. Making a $5-$10 exchange would have been the difference between my continued business and not going back. There are so many other places to purchase smudge bundles, incents, and crystals. read more