I would give him zero if that were an option. Do not use this company. Our Kitchen Aid dishwasher was making a beeping noise and wouldn't finish the wash cycle . He came to the house. Didn't even open the dishwasher up, charged us $117 for a service call. He told us he would have to call Kitchen Aid to find out what that the beeps meant. When after a few days and we hadn't heard from him we called him more than once. Had to leave a message. He didn't return our calls. So we called another repair service. This repairman found the problem after about 15 minutes. read more

Whirlpool scheduled our repair between 8am and 12 noon. I got a call at about 9am from Joe that he was on his way, and he was at my door in 15 minutes. He knew exactly what the problem was with our washer and had the replacement part with him. Our washer was repaired and good to go in about 10 minutes. I am extremely pleased, and based on my experience Joe Awad gets 5 stars from me. read more

Good folks. Great service. Sometimes it takes a while for them to get to the job but when they come it's fixed.

Update!! It's leaking just like before!! He didn't fix a THING! I don't have money to just THROW AWAY, but I sure did here!!

Whirlpool refrigerator ice maker to be fixed. Came out twice been called multiple times and still not working. Took almost $400 from us and will not return my calls to come back to fix it. Very terrible business and at returning calls. Didn't even bother to keep us updated on the part or anything now 5 weeks later and still no working ice maker and no return calls. Left multiple messages as well. And was only there less than 10 mins each time when he actually did come and says he don't work past 2 Monday thru Friday and no weekends when online states otherwise. read more

Referred by Lowe's for a protection plan service. Told us that the refrigerator was unrepairable and would need to be replaced. Told us they submitted the service report and diagnosis to Assurant- Assurant says they have not received any such service report and that Awad closed out the claim as 'resolved'. Very difficult to get Awad Appliance to return any calls, and they refuse to provide us a copy of the service report, stating it is 'against protocol.' Assurant states that they also have not been able to contact Awad. Not entirely sure who's at fault here, but with Awad refusing to give us a copy of the service report and Assurant not able to get in contact with them, it seems like some of the other negative reviews on here may be correct. I'm assuming Awad has been compensated for their service call...Meanwhile we are still stuck with a broken refrigerator for the past 10 days. I have used Lowe's protect for a washer/dryer and a dishwasher in the past and did not have this experience. Lowe's is having to restart the entire claims process and send out another service company. read more

Very professional and responsive. Came quickly when we needed him. Reasonable pricing.

To start with, i researched Companies before i called and i thought i was having Tony's Repair come out, that's who i called. Service call was on 2-8-21, He was literally there 5 mins, told me i needed a water value, and he would order and be back to install. I had to write him a check for 85.00 plus tax right then. He gave me a business card, said to write to AWAD, I questioned NOT Tony's? He said he was buying Tony out. So 2 weeks went by, i called, Part still on back order, I continued to call every week for 5 months. Nope, part still not in. June 23 i called and LM , was not happy, and he called me back, for ONCE, and said IF I can get he part he would come install for a price. OKAY!!! Called another Company, they came out June 25th, of course i am being charged another service call, (Not this Company fault) Ordered Part, It came June 29th and installed the following week, I paid for the work with Service call at time of completion. SAY AWAY FOR MAWAD!!!! THEY DO THIS ALOT. After all this , i actually looked at AWAD reviews, they are NOT GOOD! I would NEVER have called this company IF i had know it was them and NOT Tony's coming out. read more

Joe came out on a warranty repair for my washer. He did nothing to recreate the problem we were having. Made up only excuses about what we may be doing wrong. Called him to ask questions, left voicemails for him to call and never called back. He closed the ticket with Lowes warranty and left us in the cold. Not a professional, and I would NOT recommend him for any appliance repairs. BEWARE!!!!! read more

I called every appliance service in Hickory. Every one else wanted to schedule an appointment, some, weeks away, evaluate my refrigerator. With these folks i got a same day appointment and a repair that afternoon. The technician seemed pleased that the repair wouldn't need parts or any additional cost. A Great experience! I will use them every time going forward. Their service fee covered the whole repair and at less than $100 i found it a refreshing change from my previous experiences with appliance repair! read more

He was referred to me by other appliance repair co who didnt work on LG refrigerators. Great job.

Please do not go here 2 pumps put on my washer both allegedly faulty from factory bullshit they are scammers they will take your money for sure and dick you around after promise 2 days to get part came a week later 2 different times stay away from this place read more

I called 3 times in about 3 days, then I finally got a call back. They scheduled to come out in 2 days. When the technician arrived, he walked in my laundry room and said he had to turn the dryer upside down and because I had a small cabinet in front of it he said that he did not have enough time to mess with it (I moved it within 5mins, after he left even with my injured hip). He told me to call him next week when I had moved it. He already knew that I had just had hip replacement surgery just a few days prior because I was sitting with my leg up & bandages on. I was so surprised because I had used this company for over 30 days; they had actually installed some of my appliances when we built the house. I don't know what happened but something has changed and they are not interested in helping their customers. I won't be calling them again. read more