Friendly people and accommodating. They were able to find me a truck when no one else in…read moresurrounding cities could. Only 20 miles from work (where we needed to use the truck), so fairly convenient location. Sometimes I fly in for a show or convention and we don't have a truck available, and this Enterprise location will be my first choice. I'm sure we will work together again soon.

I stopped in the New Braunfels location to rent a box truck for a move, and the obviously gay…read moremanager was curt. I guess that he was having a bad day. I rented a truck from Ryder and got good service.

My bf and I were running into problems getting him a rental car after his work truck got rear…read moreended. The other enterprise locations had been extremely unhelpful and didn't have anything available for almost a week. They were also telling us information that wasn't true. When we called here last Friday the employee was very helpful and even went out of his way to speak to another branch and secure us a vehicle the same day. He was the only person we spoke to that day who seemed to actually care about us. Even if he couldn't help he made sure to find someone who could.

Very nice product and the customer service was great too. We loved the van that we rented. It was…read morevery comfortable and the windows allowed our guests to look out over the hill country as we rode to dripping Springs.

I've rented here twice in the past few months helping my girlfriend move, and the rental process…read morewas easy. I was in and out in a few minutes. Return was just as easy, you can just drop the keys in a box drop and get going. I would and plan on renting here again.

Ok so here's my experience renting a truck from Longhorn...when I wanted to rent here I was kinda…read moreworried after reading the bad reviews since I was going to drive from Austin to Las Vegas and pickup my stuff in storage and then drive back. Its a freaking LONG drive!! But I called Longhorn and told them about my concerns and their pricing was much better than U-Haul or Penske or even one way trips from Vegas to Austin. I have to say they did great with customer service in every way...I told them I had one hell of a trip coming up with 20hrs there and back and over 40hrs driving and here's what I rented and what they did to the truck before I rented it to make sure by trip was safe and without problems. - 15 ft, 2019 Box Truck with only 40,000 miles - New front tires - New brakes - Oil change - Diesel fuel and diesel exhaust fuels both full And they gave me their repair tech's cell number to call anytime on the road in case of problems or concerns. Seriously I got treated very well and I just finished my grueling three day drive and dropped the truck off. Also went through a snow storm in AZ around Flagstaff and this truck handled just fine thanks to the new front tires they put on for me. The miles I paid were 15 cents a miles compared to way over 70-90 cents a mile charged by U-Haul or Penske and the rental was very affordable and also my Geico Insurance covered the truck no problem at no extra charge. This is my 5 STAR review for Longhorn Rentals since I have read so many bad reviews on here and I had a really quality experience renting from them! My advice, make sure you know that the truck you are renting has good tires, oil change, good care and give Longhorn a try since they are priced way better than other truck rentals and their customer service rocked!

First off, they had what I needed for the best price. And the flexibility to let me switch my…read morereservation at the counter. A+ for value and service. I interacted directly with four different employees, and they were all outstanding. I witnessed two other employees and their interactions with customers and they were also outstanding. The people working at this location were 100% fantastic. But they could have used another person at the counter to get them through the morning rush. I would up waitng in line nearly half an hour at opening, despite having a reservation. The counter was backed up and the line was long (which also led to periods where the guys working the trucks were having to wait). A third person working the counter would've stremlined the process and led to much less wasted time on the part of both customers and employees.

We stopped by the U-Haul store today to refill a propane tank. With the expected storms arriving in…read moreAustin later today, it was quite busy but the employee filling tanks was nice and helpful. I spent entirely too much time at this U-Haul location after the Feb 2021 ice storm that caused significant damage to our home. Staff was always been wonderful, kind and helpful. Always busy so as a customer, remember to arrive with patience!

Super nice guys. Very clean, new and well maintained vans. I rented a 15 person Chevrolet van for…read more12 people and we all had a blast. Guys were nice and price was reasonable. Budget, National and Enterprise never answered my phone calls and were always booked up. Will definitely use them again. Found them on Yelp and I'm glad I did.

I had a great service with Capps Van & Car Rental. We got a 15 passanger van for a bachelor party,…read morethe process was simple and direct, one day rental price was great with isnurance as well. Thank you so much for the service and clarity.

The building with our UHaul storage unit was infested with rats and we were never notified --…read moredisgusting damage to our property and they have been very unhelpful in fixing it.

Use a different location. I've had multiple issues at this one in the last week. First, they didn't…read morehave a van although I had reserved one. They sent me to another location and it took a long time. No refund for inconvenience even though that's apparently company policy. Next time I used them, they had the van but I returned it at 6:50 and they weren't willing to let me drop it off normally bc they were trying to close early. I had to download the app and it was just a huge hassle. The manager acted like I was inconveniencing HIM. I'll avoid this U-Haul in the future.

Paid for a tractor reservation in full. A couple of hours before the reservation, I was told that…read morethe north Austin location could not fulfill my reservation and that I would have to be sent to the South Austin for pickup. This was a huge inconvenience during rush hour traffic. Months later I was charged over $50 for tolls ($35 of which were for processing fees). Driving on tolls was our only option to make our scheduled event when our reservation couldn't be fulfilled at the original location. Poor customer service. Save your money. There are other rental companies in the area that are priced lower for similar services.

We're planning for a cross country move and Justin was beyond helpful and courteous. Our move is…read moreplanned for October so we haven't picked up our truck yet, but after dealing with too many moving companies and truck rental companies who seemed to be taking advantage of our needs, Justin and Penske were flexible, accommodating, and went above and beyond to get us what we needed for a great value. Looking forward to working with them for our move!

I was moving and didn't have a lot of help. I had to end up keeping the truck 3 hours after I drop…read moreoff time. I was told as long as I got there before 4 hours I would only be charged a additional late fee, rather than an entire day. I was also told to call my pickup location and see if they could fix my time. That man said he could not help me, I had to talk to the drop off location. They drop off locations said they couldn't help me it had to come from the pick up location. What a runaround. But I was pleasantly surprised that I did get help from the drop off location. I wanted to give a shout out to Lisa only being employed for 4 weeks was exceptional! Great customer service very friendly very personable and very willing to help! We need more people like this in customer service.

The absolute WORST customer service. If I could do a 0, I would…read more I booked my truck online, I went with budget because they did a First Responders Discount. I booked it at 10:40am to pick up at 2:30pm. At 1:45, as I was on my way, I received a call from a lady who said they didn't have the size truck I ordered. I asked if anywhere near them had one, she put me on hold. 10 mins later, she still had not switched back to give me an answer, and because I was so close I went by anyways. As I walked in, she was on a PERSONAL phone call...while I was still on hold waiting for her answer. She got up, and a male worker started to help me. I asked why they didn't call me sooner to inform me they didn't have the size truck I ordered, his response, "we were busy outside." I agreed to get the next biggest size truck. He asked if I wanted the insurance, which I declined, he handed me a paper and said this needs to be filed out. I asked if he would explain it to me. His response "call your insurance company they'll give you the answers. I'm gonna be outside getting your truck ready." At this point, I grabbed my ID from the counter and told them I would no longer be renting a truck from them. RUDE RUDE RUDE RUDE.