I stopped in the New Braunfels location to rent a box truck for a move, and the obviously gay…read moremanager was curt. I guess that he was having a bad day. I rented a truck from Ryder and got good service.

Friendly people and accommodating. They were able to find me a truck when no one else in…read moresurrounding cities could. Only 20 miles from work (where we needed to use the truck), so fairly convenient location. Sometimes I fly in for a show or convention and we don't have a truck available, and this Enterprise location will be my first choice. I'm sure we will work together again soon.

My bf and I were running into problems getting him a rental car after his work truck got rear…read moreended. The other enterprise locations had been extremely unhelpful and didn't have anything available for almost a week. They were also telling us information that wasn't true. When we called here last Friday the employee was very helpful and even went out of his way to speak to another branch and secure us a vehicle the same day. He was the only person we spoke to that day who seemed to actually care about us. Even if he couldn't help he made sure to find someone who could.

Very nice product and the customer service was great too. We loved the van that we rented. It was…read morevery comfortable and the windows allowed our guests to look out over the hill country as we rode to dripping Springs.

I've rented here twice in the past few months helping my girlfriend move, and the rental process…read morewas easy. I was in and out in a few minutes. Return was just as easy, you can just drop the keys in a box drop and get going. I would and plan on renting here again.

Ok so here's my experience renting a truck from Longhorn...when I wanted to rent here I was kinda…read moreworried after reading the bad reviews since I was going to drive from Austin to Las Vegas and pickup my stuff in storage and then drive back. Its a freaking LONG drive!! But I called Longhorn and told them about my concerns and their pricing was much better than U-Haul or Penske or even one way trips from Vegas to Austin. I have to say they did great with customer service in every way...I told them I had one hell of a trip coming up with 20hrs there and back and over 40hrs driving and here's what I rented and what they did to the truck before I rented it to make sure by trip was safe and without problems. - 15 ft, 2019 Box Truck with only 40,000 miles - New front tires - New brakes - Oil change - Diesel fuel and diesel exhaust fuels both full And they gave me their repair tech's cell number to call anytime on the road in case of problems or concerns. Seriously I got treated very well and I just finished my grueling three day drive and dropped the truck off. Also went through a snow storm in AZ around Flagstaff and this truck handled just fine thanks to the new front tires they put on for me. The miles I paid were 15 cents a miles compared to way over 70-90 cents a mile charged by U-Haul or Penske and the rental was very affordable and also my Geico Insurance covered the truck no problem at no extra charge. This is my 5 STAR review for Longhorn Rentals since I have read so many bad reviews on here and I had a really quality experience renting from them! My advice, make sure you know that the truck you are renting has good tires, oil change, good care and give Longhorn a try since they are priced way better than other truck rentals and their customer service rocked!

We stopped by the U-Haul store today to refill a propane tank. With the expected storms arriving in…read moreAustin later today, it was quite busy but the employee filling tanks was nice and helpful. I spent entirely too much time at this U-Haul location after the Feb 2021 ice storm that caused significant damage to our home. Staff was always been wonderful, kind and helpful. Always busy so as a customer, remember to arrive with patience!

Came to get a propane bottle filled. Very easy and convenient, paid at the pump so I didn't even…read morehave to go inside. Price based on pounds of propane filled rather than a bottle exchange at the grocery store. Much better value for money! Staff were super nice and helpful.

I had a great service with Capps Van & Car Rental. We got a 15 passanger van for a bachelor party,…read morethe process was simple and direct, one day rental price was great with isnurance as well. Thank you so much for the service and clarity.

Rented a van for an annual outing we have with my run group. This was our 4th year going but 1st…read moretime renting from Capps because the prior company closed/moved. We rented a van on a Friday evening and returned it Saturday afternoon. They were closed by then but also assured me that they could see when I would return the van because they have cameras. I received a phone call the next Tuesday afternoon stating the van was returned damaged and they needed my insurance, etc to file a claim. We went back and forth and they sent me a picture of the dent damage. No paint was missing but they provided me with pictures of a dent about 6 inches long. They also told me they had cameras all over their lot and they could prove the van was returned by me damaged if they had to. I let my insurance company deal with them and then a couple of months later I received a bill from the Capps claim mgmt company for $3100. For a dent 6 inches long. Capps tried to claim $1400 in restore fees, $1300 in loss of use and other misc charges. For a dent 6 inches long. Oh and of course when pressed by our insurance company for the camera footage naturally the cameras were not working at that location that day. I guess if they can't make money off of rental fees then they try and scam the public for bogus vehicle damage charges.

The building with our UHaul storage unit was infested with rats and we were never notified --…read moredisgusting damage to our property and they have been very unhelpful in fixing it.

Use a different location. I've had multiple issues at this one in the last week. First, they didn't…read morehave a van although I had reserved one. They sent me to another location and it took a long time. No refund for inconvenience even though that's apparently company policy. Next time I used them, they had the van but I returned it at 6:50 and they weren't willing to let me drop it off normally bc they were trying to close early. I had to download the app and it was just a huge hassle. The manager acted like I was inconveniencing HIM. I'll avoid this U-Haul in the future.

All truck rental places suck. They take forever and seem disorganized. Olivia is efficient and good…read moreat getting you out the door with the truck you need. Penske is slightly more expensive then their competitors. I'm in the moving industry and this is where we rent our extra trucks on busy days. You don't want to save money on your truck when it's all that you own in the back. Their equipment is the best rental equipment on the market.

We're planning for a cross country move and Justin was beyond helpful and courteous. Our move is…read moreplanned for October so we haven't picked up our truck yet, but after dealing with too many moving companies and truck rental companies who seemed to be taking advantage of our needs, Justin and Penske were flexible, accommodating, and went above and beyond to get us what we needed for a great value. Looking forward to working with them for our move!

The absolute WORST customer service. If I could do a 0, I would…read more I booked my truck online, I went with budget because they did a First Responders Discount. I booked it at 10:40am to pick up at 2:30pm. At 1:45, as I was on my way, I received a call from a lady who said they didn't have the size truck I ordered. I asked if anywhere near them had one, she put me on hold. 10 mins later, she still had not switched back to give me an answer, and because I was so close I went by anyways. As I walked in, she was on a PERSONAL phone call...while I was still on hold waiting for her answer. She got up, and a male worker started to help me. I asked why they didn't call me sooner to inform me they didn't have the size truck I ordered, his response, "we were busy outside." I agreed to get the next biggest size truck. He asked if I wanted the insurance, which I declined, he handed me a paper and said this needs to be filed out. I asked if he would explain it to me. His response "call your insurance company they'll give you the answers. I'm gonna be outside getting your truck ready." At this point, I grabbed my ID from the counter and told them I would no longer be renting a truck from them. RUDE RUDE RUDE RUDE.

Two hours before I'm supposed to pickup my moving truck and trailer saying my truck isn't available…read morewhen I made the reservation a month ago, with new solution or assistance to resolve.