I recently hired Rachel for a short trip recently, and the service for my cats was not good, and…read moreher communication with me was poor. Her husband John was with her, and my cats were anxious around him, so 2 hid under my bed. I didn't know that he was going to accompany her on her scheduled visits. I was a new client, so having good communication with my pet sitter is important, and she fell way short of that. I had to tell her where things were, although I provided notes, cleaning litter boxes was only surface scoop, not deep, as there was plenty of urine at the bottom of one of my deeper cat boxes, that I discovered after I got home, and no additional litter was refreshed, although there were new bags in each of my baths for replenish. No to little interaction with my cats, as toys were not out for them. Because of Rachel's poor communication with me, I had no confidence that my boys were getting along with them, and had to ask on my last day of my trip, if my boys were ok? she replied with, "they seem to be". I know this family has all dogs, so maybe not really comfortable or enjoy cats??? She didn't provide any invoice, business documents, or a checklist of what was being done on the 3 days I was gone. I told her that if I had been on a longer trip, I would have needed to return early, as I had no trust that my boys were getting the care they deserved. This is NOT how you want to start with a new client, and made a significantly poor impression for me and my boys. I would go call around, and ensure you get references if you have cats, as this team just did the bare minimum, and it showed.

We've never used a pet-sitter before, and Southside Sitters made the whole process super easy to…read moreset up. They're friendly to work with, cover all the details, explain everything clearly, and their love of pets shines through! They even sent us pics of our kitties while we were away, which made the separation a bit easier for my daughter. I highly recommend them, and we'll be calling them anytime we need loving care for our fur family.

Took care of my dogs like they were family. Always plenty of communication and very friendly staff…read more They understood we had an emergency from the Derecho storm and took them in until we could find a place to live that allowed dogs !! My babies are more well mannered and listen to me better than they ever did before ! Thank you ALL at 4Paws! We love you !

Everyone's judging the groomers, but personally! They took care of my baby. She has had terrible…read moreexperiences with groomers in the past and her whole body shakes at the sound of a dryer. I let them know-- and they were so kind!

We have been coming to Vista Boarding for many years. We love the kennel. Our dog gets lots of…read morelove and attention while there. If we have to leave him somewhere, this is where we want him to be!

I took my female 3 year old Rottweiler there & within approximately 24 hours I received a phone…read morecall from the owners daughter that my dog was dead.

My dog did not act normal for a week after I picked her up from this facility. From all the other…read moreplaces I have taken her she acts Great upon pick-up and afterwards.

We've been taking our dog, Jude, to Raccoon River Kennels for 6 years. Highly recommend them!…read more Whether it's one day/daycare or one week/boarding, Jude is well taken care of. As we drive there, he gets very excited to go and runs in the door every time! Every staff member greets your dog like he/she is their own. They have different sized kennel options, very spacious play areas/"farm like" acreage, extra services (ie extra walks, play time, baths etc) and can customize services whether you have an energetic dog or mellow dog. They don't judge or balk at owners who want to bring in blankets or pillows etc to make their boarded dog feel "at home" & safe (which is extra important for those rescue dogs or anxiety ridden dogs). I also believe their fees are reasonable so you get the bang for your buck! If you have a question or concern or they do, they are patient, calm & professional in discussing it. Try them out, you won't be disappointed!!

l've never dealt with a groomer who cared about our fur baby as much as the folks at The Barking…read moreLot. The owner, Melissa, exceeded our expectations for care and follow through. Thank you to all the folks at The Barking Lot for all the love you show both to your clients and their parents.

We started taking our two girls here over a year ago Olive and Coco - they both see Helena, who is…read morefantastic. When we adopted our Shih Tzu, Coco hadn't had a real grooming experience and it was so stressful for her to be anywhere and this place was able to calm her nerves. They both love it - they always look great, had a good time with the other dogs and look picture perfect when I pick them up! I would highly recommend!

The vets and staff at Avondale's physical location are phenomenal. Dealing with the Care Club…read moreitself is abysmal. I had been paying out of pocket and it's expensive but I was very happy to do so because it's convenient, the staff are good, and my dog tolerates this location well. For some reason, I decided to try the Care Club and it was a huge mistake. Had I just continued to pay out of pocket, I think things would have been fine, but after dealing with the Care Club directly, I am so beyond frustrated. I really regret getting involved with the corp side. The staff at this location were great, but having to talk to their call center over something extremely unimportant literally had me in tears, which is ridiculous.

I would recommend anyone considering this vet to stay away. We had been bringing our puppy to this…read morefacility for her typical early shots, checkups, etc. with no issue for a while, but I do not trust their surgeon(s). Dr. Carlo botched our dog's spay and caused uncontrolled bleeding during the procedure, necessitating a conversion from a laparoscopic method to an emergency increase in incision size and removal of extra tissue by open surgery (note the hasty/clumsy extension of the incision toward her tail end in the picture). When asked about it, the surgeon did not find issue with her technique and instead described it as one of those "rare things that happen." This type of surgery is normally super safe/routine, so I urge readers of this review to take your pets to a different vet where a screw-up will be rarer than in this facility and by this surgeon. I was also disappointed to see that they proscribed Chinese herbal medicine along with actual pain meds for aftercare (see pic). I know that this is not a human hospital, but I do not appreciate non-FDA-approved supplements (no list of exact ingredients, no convincing evidence for dubious claims of blood clotting efficacy) being given to our animal. When asking about the added costs of laparoscopic surgery and if we would be discounted due to a botched procedure and converting to open surgery, I was told that they were actually saving us money by not charging us for the emergency actions/extra meds (necessitated by their hands--hm...), implying we should be thankful for the cost savings we have actually received. We are glad our pet is alive, but we regret giving this facility our business. Did they forget they are providing a service to a customer? The facility's technique and response to frustrated customers speak volumes in my opinion. To their credit, the surgeon provided (unsatisfactory) answers to all of my frustrated questioning and we politely ended our conversation.