Trying to find this location, when dropping off a car picked up in another city, is beyond…read morefrustrating. You can't drop off at 2345 Yonge Street, where you're instructed to go. You can't even park there. And there's no signage on the parking lot around the corner. Brutal customer experience.

I've been to this location twice now and I've been very impressed with their professionalism, and…read moresense of genuine care for customers. Last time I was at this Enterprise, I arrived about 10 minutes before closing time and I asked if they would have a cargo van. Firstly, I was surprised to see that they were fully stocked with all sorts of cars including not one, but TWO cargo vans. The gentleman, whose name escapes me, helped me and a bunch of other customers way beyond closing hours and even offered me a discount for the van, as I was only renting the van for half a day. There's something really special about any place that takes care of their customers they way the guys at this enterprise location do. Bottom line, when you're looking for a cargo van, forget about places like uhaul, instead come to this place... sure you will pay a bit extra, but it is worth every penny my friends!

First off, agent on the phone promised a Dodge Charger and if not then a Chevy Impala (same class…read morecar). I BOOKED AND RESERVED the car and even PAID for rental right there on the phone... I go and don't find EITHER of them and am told no car int eh class is available... I HAD ALREADY PAID TO RESERVE IT! Instead the guy there spends half an hour trying to badger me into taking a Cherokee for $75 extra PER DAY.. I tell him multiple times that I'm not willing to pay more than I already have, and only backed-off when I started asking for my money back. They then gave me a KIA Sorento instead (nice car, but DEFINITELY NOT the same class of car as I booked), and then the clerk asked me whether I'd like full cover insurance or partial.. I asked for the difference and he said "$42 for the partial and $52 for the full coverage"... I chose full... HOWEVER, it was NEVER mentioned that this rate was PER DAY!!! (PS: They have my international license and hence KNOW I am not from there even if they hadn't noticed from all the questions that I wouldn't know what the "norm" would be) I ended up paying an additional $440 ABOVE what I had already paid on the phone which was supposed to be the total charge, as per the agent on the phone! THAT IS ALMOST DOUBLE THE RENTAL OF THE DAMN CAR!!! BUDGET are a BUNCH OF THIEVES!! DO NOT GIVE THEM YOUR MONEY.. YOU WILL BE RIPPED OFF!

Excellent Service and Professional Staff! I had an…read moreoutstanding experience with Kris Guduri, I lost hope with this company but Kris the magic manager won my business back. Enterprise Rent A Car at 330 Steeles Ave W, Thornhill. The service was smooth from start to finish -- professional, friendly, and efficient. The store manager went above and beyond to make sure everything was handled perfectly, from explaining rental options to ensuring the car was spotless and ready on time. The vehicle was in excellent condition, clean, and comfortable for my trip. What truly stood out was their attention to customer care -- they genuinely value their clients, treat everyone like family and make the rental process easy and stress-free. I highly recommend Kris Guduri and his team. Enterprise Rent A Car to anyone looking for reliable vehicles and exceptional service in the Thornhill area. I'll definitely be returning for my next rental.

Anwar, at the Yorkdale 3175 Dufferin location, goes above and beyond with his customer service…read moreskills and professionalism. He is very polite and kind and always seems to have a solution and answer to any question I may have in regard to my car rentals. He has made my visits here very enjoyable, unproblematic, and his good mood is contagious. Two thumbs up for the whole staff at the Yorkdale location, especially for Anwar !!!

Rent 1 day on company trip, pleasant enough to get my reserved car. Return was another story…read more Office closed before stated time, managed to return key to car wash business person (which also owns Avis franchise). I was promised invoice by email, never got it; Called again, was promised again, nothing. Credit card invoice arrived and got 2 days rental charged, called, no answer. End up calling headoffice to get refund. Wast of time. If you enjoy hassle & unpleasanat surprise, try this place.

Very pleased whenever I rent cars from this location. Great customer service, good selection of…read moreautomobiles. The young ladies at the front desk display what I think are the important P's in customer service, pleasant and professional. I am happy to have them as my neighbourhood car rental company.

The rental location is very conveniently located and the customer service was excellent!…read more My vehicle was damaged and I had to rent a car on December 8th. I had the pleasure of meeting Alec on his second day of work. Alec was very pleasant to work with and was efficient at getting me on my way. I was also very pleased at how clean the car (a Camry with 33,000 km) and was told that Abdi was responsible for that state of affairs. I returned the car today, January 26th, and Alec remembered me! Just an excellent experience all around!

I've been renting cars and trucks from enterprise for number of years and I very happy with them…read more They have different trucks and sedans which I did rent. Staff are very helpful and courteous especially Mitchell assistance branch manager. I would rent again from this location.

Fast friendly service. Explanations of all charges, no surprises. Appreciate the rides to pick up…read moreand drop off

I have been renting cars, mostly from Enterprise, on three continents for over 12 years. So, as a…read morefrequent customer who rents cars for business and leisure, from a 1-day to 2 to 3-week periods, I can say with confidence that the team at this location is the best in class! I know most folks at Enterprise provide great service/experience compared to other car rental companies, but Romeo, Wajeeh and the team on Laird Dr take it to a whole different level. I used to rent from another nearby Enterprise location, and when they were transferred to this location, I switched to renting from their new location. They both strike the perfect balance between friendly and professional. Excellent prices, efficient pick-ups and drop-offs, great collection of mostly new cars, free premium upgrades and early pick-ups whenever possible, and excellent handling of any issues with car and/ore before or after the rental, as well as safe keeping anything we forget in the car after drop-off (phone, sunglasses, etc.) All in all, exceptional experiences and an amazing team behind all of it. I pretty much exclusively rent from them for any trip from Toronto, and they are my first recommendation whenever anyone asks me for the best place to rent a car in the city.

i mobility pick us up at YYZ airport , I rent cars all the time, this rental company are super…read moreunique, clean car, I was thinking to close my window while I am driving.... Attandent help me set the GPS, they even ask me, do i have any question about the car before I drive away, great service, great cars ~~ Highly recommend

I had a great experience with iMobility this past summer. Very professional, great service and…read moreexcellent cost. Because I rented for 5 days, they both delivered a car to my home PLUS picked it up at my car dealership at my request. Outstanding! Highly recommend.