Looking the reviews here - I don't want diminish the experience others had, but ours was nothing short of outstanding. After Hertz does what they always do and blamed Expedia for not providing a rental car on a reservation we made two weeks ago - this Avis location came to our rescue and within MINUTES. Staff there were lightning fast and got us in and out so quickly! And this was on the Friday before Christmas which falls on a Monday this year. Car provided exceeded expectations and was clean and ready to go - from the point in which it was our turn the entire process took no more than five minutes and keys were in our hands. Will definitely be coming back. Excellent experience! read more

Female/male agent RUDE! Sign on door stating out for lunch at 4:20pm. Called number and they arrived at 4:36. Advised that I was busy with commitments, had obligations and tight schedule . His/Her response was,"I gotta eat like you do so-and?" This was the must unprofessional experience. read more

Avis - Car Rental Near Me - Sugar Land, Texas

Avis had a promotion in which I was supposed to receive an Amazon gift card for 10% of the rental fee. According the receipt I received via email, this should have happened within 24 hours.I never received a gift card for Amazon. Also, I needed to extend the rental for one more day. I had called the Sugarland location on Thursday to let them know that instead of returning the car on Friday, I would need to extend the rental until Saturday. I was told this would be an additional $135.....This ended up costing me an additional $300. I had received a follow-up email from someone named "Alfred Taylor" in response to my survey I completed explaining how unsatisfied I was. Alfred claimed he would look into this, but nothing happened. I even sent another email to Alfred inquiring about the Amazon gift card I was supposed to have received. No one at their office seems to care. If the discounted rate is your deciding factor between Avis or Hertz, just go with Hertz. I have never had a problem from them, and I rent vehicles frequently. read more

Absolutely the worst place to rent a car or work! Sonya & Lisa are horrible managers! Sonya treats everyone like crap & is lazy to the point she can't even reach for her own pen. She will never reply when you ask for your schedule. Lisa is disrespectful, rude & the worst person to work with. She always has an attitude. She also yells at employees for simple mistakes like not giving a budget truck customer two receipts for a one way trip, using the restroom while after working for 3.5-4 hrs none stop & always trying to make the employee feel as if they never can do their job properly. Porscha is horrible as well! She's rude, demanding & likes to boss everyone around but when it's time for her to work she gives the customers disrespect, says rude things about them once they leave and to top it off just doesn't show any human decency towards anyone but Sonya. The worst experience I've ever had with that job. I was fired bc I wasn't scheduled and asked to come in on one of my days off. I decided I didn't want to go in and sleep that day. I didn't receive a call or text so I assumed I wasn't needed. The next day I try to go to work that Sunday, when I get there the building is locked up & no one's there two hours after the opening of the store. So I call Sonya 5-6x with no response and send about 5-10 text she finally replies and says "you didn't show up yesterday and did a no call no show so go home I got the store covered". I try to explain to her my side of the story she ignores my text/calls for the rest of the day. I go to work the next day that Monday that I'm actually scheduled. Lisa tells me "I didn't know you we're supposed to come in today.." I explain to her that I'm on the schedule. She tries to give me a lecture on how I missed Saturday and did a no call no show. (Which is totally uncalled for) I explained that I wasn't on the schedule I just asked if I could come in but changed my mind. She says "well me and Sonya talked, she said you aren't supposed to come in today". Mind you I live 20-25 min away I have no car and have to waste $13-$18 on just a single trip, So I ask her why didn't anyone text/call me if I wasn't scheduled And/or not supposed to come in? She doesn't give me a response so I call Sonya 4-5x still no response, then I proceed to text her about 8-9x and still no response. At this point I'm irritated and ask Lisa can she call sonya and figure out what's going on. Sonya answers the call first time when Lisa calls her so now I see that she's purposely ignoring me. (Which is unprofessional for one and for two she's the owner and manger if she took me off the schedule or put me on the schedule she's obligated to notify me.) so after Lisa gets off the phone she tells me sonya wants me to go home. So I spend another $13-$18 on a Lyft to get back home. I than proceeded to call/text sonya for three-four days straight no response. Than today she replies saying " You were scheduled to work Saturday you didn't show up. This was not the 1st time. I told you I covered the store this week and that I was unsure about what I was going to do with you. I do not appreciate your accusations nor your tone with me. This is too much. I'm going to have to let you go ". So she fired me bc my accusations & tone wasn't to her liking and It was too much. But she needs to under stand that I'm a grown man with bills and responsibilities, losing a weeks worth of pay is basically messing up my obligations. But it's okay I worked there for almost two months, to be blunt it was honestly the worst experience I've ever had. A bunch of drama-queens, rude old ladies and drug dealer employees. A guy name Danny sells drugs up there. So if you decide to visit this business please be weary of the situation. No wonder their store has am average review score in the 3 star range. I've witness multiple customers having verbal integrated andarguments with Porscha, Sonya doesn't bother to lift a finger and to top it off most of the cars have tons of issues from oil change lights eeto broken wiper blades to damage to the exterior of the vehicles. read more

Worst car rental experience EVER! NO stars ZERO!!!! I will never come back here the employees are horrible and very rude. Customer service is NONEXISTENT, the car I needed was not available so I had to settle for a smaller version, the car was dirty and had a half a tank of gas. When I brought the car back the experience became even worst than when it started! There was a woman with a NASTY NASTY attitude, eyelashes so ridiculously long that you can't even see her eyes, fingernails so long she couldn't even type correctly and she had her man or someone there that just sat and stared I guess trying to intimidate the customers, it was just ridiculous and for these reasons I will NEVER EVER rent from another Avis again. read more

I've been wanting to do this review for awhile. Document everything. I'm not sure if this location dropped the ball or my pick up. They register a car to someone else in my name and couldn't tell me how they were going to correct it. Thankfully that person returned the car in the same condition. However, the fact that it occurred and I was given no clear procedure or compensation of even a voucher makes it hard for me to do business with this company. read more

If I could give 0 stars I would, but that would entail me not letting others know to NOT RENT FROM HERE. It was my first time renting from Avis in general and left a bad taste in my mouth for the rest of them. First of all, they never answer the phone on file for the location, it is ALWAYS transferred to the 1-800 line where they aren't able to help you with anything other than your reservation and 9times out of 10, they sound like they are in another country where English isn't spoken. Second, when I showed up, I wasn't greeted or smiled at (at pick up and at drop off). It was a simple grunt like sorry we are too busy to help you. When I had questions about a walk around, I was told that they do those before hand no longer with the customer. So if you want to cover your own rear, I suggest you do your own walk around before and after. At drop off, I was tossed incident report for a rock chip that was their upon pick up. I refused to fill out an incident report for an item that was not my fault or responsibility. She rudely insisted and I denied. I will not take fault for something that was their prior to me picking it up. She tried to tell me they don't rent cars with rock chips, which I find hard to believe because if they would have done the proper walk around, they would not have rented this car to me. Note to future renters: if you want to take the risk of renting here, make sure you take pictures and fully document the pick up. read more

The car I rented was dirty no one walked around and checked it.. the gas was not all the way full. The car was not cleaned properly looks like someone just ran it through the water hose and for got to wash and dry it. The inside was very dusty. read more

Too bad I can't give zero stars. Called this place so many times and no one answers. Never been so grossed out by a car rental. We rented aToyota Sienna. Right when I opened the door, I got a whiff of nastiness, the car smelled so bad I had to febreeze it, but it still didn't help. The car was full of crumbs, stains, trash, fuzz and hair. I had to use Lysol wipes and use sheets to cover the nasty seats. Video attached. read more