Extremely deceptive pricing, BEWARE. Even if it seems like a good deal when researching, it is not. I was initially quoted a base rate of $159.27 when doing my initial research, then upon checkout, it became $411.53 after checkout, and finally, after dropping my car off it became $687!! I am extremely unhappy with the deceptive pricing tactics and tons of extra fees. Never plan on using them again. read more

Avis - final charge... - Car Rental Near Me - San Diego, California

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Called on 2/12/25 and talked to Alejo, and reserved a Rav4 confirming they had one in stock. Alejo confirmed they had one and stated it would be ready for me. Arrived 2/13/25 and no Rav4. Alejo denied talking to me and stated they can't hold pacific cars. Also charged my card before I got there to pick up, which he stated they would not. I walked away, avoid this place at all cost. Nick read more

I needed to rent a car and Jorge helped me. I was very clear with what I wanted he heard me and got me in a car that would work for me. Great service. Highly recommend this place. read more

I rented a car from them, I agreed on a specific price for two days, but they took more from me than the deal, knowing the car was very bad and had shortcomings, and we did not enjoy the car, losing money in renting a car with bad services. I do not recommend renting a car from this company read more

terrible service. decided to charge me a $450 detailing fee on a rideshare rental and not mention it. They kicked me off the app because my card was locked and still charged me another week even though i couldn't use the car for the service. i had some issues with my card before but the service wasn't great even before they pulled this detailing fee outta their behinds read more

Picking up my rental car was a breeze, the gentleman who helped me out was nice and friendly. I was in and out of the place, he was able to even hook me up with a 7-seater van but I was originally supposed to get a 5-seater SUV no additional charge for that! Customer service is always a win in my book! read more

This Avis was quite terrible and made me swear to never use the company again. While the people at the check in were nice, the service afterwards (check out) was an absolute nightmare. They didn't tell us they were going to close at 12:00pm though we clearly selected we would return the car *at* 12:00pm. So of course, when we arrived at 12:01, there were closed and had blocked off the parking lot. When we called the main AVIS number, we were told we should have dropped off the car half an hour earlier than our selected drop off time. NO ONE had told us this, it was not mentioned anywhere on our paperwork, and of course they tried to charge us extra. Lack of clarity and helpful customer service. Go somewhere else honestly. So many other places that won't try to con you. read more

The interior was dirty grimey and I had to give it a thorough cleaning with disinfectant wipes. There was crumbs and other debris in the driver's and passengers nest as well. They charge you an extra day if you are just a few minutes late. And they dont tell you about that they just automatically take it. That's theft.. You sir are not entitled to my hard earned money just because you can take it. I will never rent from Avis again. Renter beware. This is a shady practice. read more

Avis - Dont rent here. - Car Rental Near Me - San Diego, California

I started off with high hopes: my car was getting fixed across the street at Carmax. Avis was recommended to me from the mechanic, so I figured I'd be golden. I walked over to Avis, and was greeted by a very personable worker. He set me up with a push start Nissan Altima. He walked me through how to start up a keyless car, asked me if I had questions, then sent me around back to pick the car up. As I was walking out the door, he called after me that the car may be a little dirty. What's a little dirt? Maybe the exterior, maybe the interior - dirty floor mat perhaps? Oh no, this car not only smelled like it inhaled three packs a day, but it also had burn holes in the upholstery and sticky cup holders. I'm not afraid of a little dirt, but I felt like the shower wasn't hot enough every time I scrubbed down after driving this car. Sure, I should have complained immediately, but since this was my "loaner," I figured I'd get what I could. Good-bye pretty BMW. Good-bye every other car that could have left me not feel victimized. Hello $22 a day plus tax of torture. It's your call, but buyer be warned. read more

Avis is the rental place Carmax in Clairemont uses for their extended care plan if your car needs work and they need to hang onto it for a few days. They gave me a seemingly brand new Mustang which was fun to drive for a bit. Twice, while operating the car (once in the middle of LA traffic), a message popped up on screen prompting to me to "Check the manual" for troubleshooting. At that point the car started to lose power and I could no longer accelerate. Both times I pulled over to the side, shut off the engine, and then started again. Worked fine after that. Won't be coming back again to this location for sure. read more

This review is based solely on my experience with this particular Avis. I was there a few weeks ago at 3pm on a Friday and this location was not open even though it states online that their hours are until6pm. Also tried calling the location and the number just rang for forever. No message saying "sorry not open today" no sign out front, nothing. And the 1-800 number is a phone tree where you can never get anywhere. Waste of my time:( read more

I'm sure it's not fair to this location because I'm pretty certain the people at fault are the ones in SAN Francisco who couldn't provide a replacement vehicle because they didn't have one in the 'same class' which is a mid-sized car. That being said, it still falls on Avis. And Avis has wife driving back from San Francisco to San Diego with cardboard covering the window thieves broke out last night (the joke is on them, there was nothing visible and the only thing they found hidden was my wife's driving glasses which they took). Terrible customer service. read more

My Jetta is being repaired at the nearby Carmax, under your "Maxcare" they do business w/ Avis, this one to be specific. So in the event that you are stranded away from the Carmax dealership. Avis will not come and get you w/ their shuttle service to pick up the car you have a reservation for, as they will only travel a 5 mile radius. Avis will make no attempt to go above and beyond for customers. If you can find a better rental service, use it. MaxCare, Carmax, and Avis are a joke. read more

The staff was extremely helpful and we were able to go home and see our family. Avis was our last resort and we are surely happy we chose to become members and rent from this company. We really appreciate it!! Vehicle was clean and extremely durable for our Arkansas trip. We DEFINITELY recommend anyone to become a preferred member! Thank you! Thank you! Thank you!! read more

couldnt even get an answer out of the guy who answered the phone. He answered with a ton of attitud, no professionalism. in the middle of me talking said "hold on" then put me on hold for 20 minutes. I ended up hanging up because I was in a time crunch. horrific customer service. I am one to be nice about this type of stuff too, but this is just crazy read more

Bad service. We made an appointment to test drive a vehicle they had for purchase. When we got there, the man at the front desk was rude, seemed annoyed that we were there, was very unfriendly and was actually pretty much dismissing us to deal with other customers. When we got to the car it had multiple scratches, and smelled like cigarette smoke. We were told we could not leave the car we drove to the test drive in the Avis lot while we test drove for 15 minutes. We walked away from the car without test driving it at all because of the people at the front desk and because of the inconvenience of having to park on the street. Does it make sense to treat people who are trying to give you their money like that? This place is the worst, and there are so many nice dealerships in the area, don't bother. read more

I am glad I didn't write this yesterday because my review would have been significantly longer! I will just say this, there is a particular employee there that might want to consider getting a new job since he clearly doesn't like what he does. I was overcharged for my car (even though I downgraded sizes), until I insisted none of the marks on the car that were there prior to me were listed (again until I insisted) and the gas became a ridiculous debate. I am not even sure the manager there during the week likes his job either because although he attempted to be helpful, he ended up being as worthless as his employee. The ONLY saving grace was when I called over the phone to the main office and they corrected my billing amount. I will NEVER go to this Avis again. read more

Horrible, took forever waiting to get the car because the guy had to take phone calls while working with me. No option to drop the car off early. The car I got was gross... And I was told it was an upgrade like I should appreciate it. Not happy Avis... You can do better read more

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I rent cars for long road trips reserved through Costco and this is the closest car rental to my place (~2.5 miles so if I wanted to I could run to pick up a car). I've never had any issues. I always pick up a car first thing in the morning and return 4 to 5 days later. I've always gone for the cheapest car on Costco's website. They've never hassled me about getting extra insurance or anything like that. I've rented 4 times from this place. Recently I had a standard car reserved (it was cheaper than economy, compact or intermediate). I made small talk with Jorge I think that was his name (I've dealt with him in the past) and I told him I was going to Yosemite National Park. He hooked me up with a Ford Escape SUV. Not just the base Escape either, this was the Titanium level so it was nicely equipped! That nice unexpected surprise was what made me write this review. read more

THIEVES! They ripped me off by adding 82 miles to my bill the next day after I signed for 60 miles which was accurate. They charged my credit card without authorization. I filed a complaint, missed a deadline and now I'm forced to pay or file a suit. read more

The employees hear are rude and the cars are in very rough shape and smell like cigarette smoke. They will also overcharge you. The location has no parking and no bathroom. read more

Awful!! Do not trust these people especially Jorge. Booked and reserved car to drive up to LAX. Jorge called and said there were no cars available and transferred to San Diego airport but rate would be same. We get to airport Avis and our rate was not honored and they had no cars!!! Not a great start to our vacation. These people have no business accountability and kept dodging issues. We are SOL. Please do not trust or give Avis your business! read more

We have 2 nice cars gotten via Gibbs Flying Service and all is good. I'm driving a VW Passat. Nice car. My pax got something else. Not sure exactly what it was since we arrived in darkness last evening. Possibly a Nissan. Cars are clean and performing great. read more

Please don't rent from here. I was charged $75 for delaying to return my SUV for just one hour. Also an employee at the rental is very rude in his talking. 0 stars... read more

This place is unprofessional. The employee there was clearly not interested. Kept texting on his phone while we were asking questions. Over priced on everything. Had to deposit 275 bucks for a 10ft truck for 2 days (we returned it a day early) and charged 29 bucks a day, a buck for each mile, a dolly for 24 bucks a day and taxes. So one day it cost (with taxes he said) 200 bucks. We traveled just 28 miles. Don't bother with this place at all. Since we were in a hurry we paid, but won't be bothering with this place again. read more

Waiting outside while apparently the employees are on lunch. My rental is scheduled to be picked up at 12pm, they won't be back until 12:10pm. Not sure why they would leave during a scheduled pickup time. Let's hope they don't run late. read more

I rented from Avis bc it's next to my house. They were nice and accommodating. They also don't put a hold on your credit card, you only pay for the car which is awesome. Super friendly and straight to the point. I didn't need to sign a bunch of forms or they didn't try to upsell me. It was nice going in and out. Will rent from here from now on! Thank you guys!! read more

JORGE, CHEO AND YSIDRO ARE AMAZINGLY GOOD AT THEIR JOB! Love this place. The staff are so professional. Prompt service every time, the two one star comments seem wildly inaccurate. I should know I deal with this bunch several times a week! Thanks for everything gang! read more

Great place; great service. Lotsa parking near. Make sure you go through Costco: 15% off!

Rented a car for the weekend twice at this location. Both times the staff was friendly and helpful. Plus great prices.