This place definitely deserves a re-do on my last review here. I had reserved a car through my…read morecorporate travel. Unfortunately due to weather delays I arrived eight hours past my reservation time. Well no worries they still hold your car here. When I got to Vancouver Airport I went outside to catch the shuttle bus to their offsite location. Once onboard they ask your name than call it in on the phone so they are ready for you when you arrive. Well you can imagine after flying all day I was pretty worn out and I must have looked it. Because once we arrived I was quickly taken care of more so than usual. As the man behind the counter walked me around the rental he said and when you bring it back... This is where I chimed in and said yes bring it back full. He said no worries I got you covered. Funny thing it was like he knew I wouldn't be using much gas. Also because I took full insurance he even said just bring back the steering wheel you are covered. Well I knew what he meant and was grateful as I was already up for 20 hours and his kindness made all the difference in the World.

Always have a vehicles. good for Icbc And you don't need a credit card. One issue..5 pm there…read moreclosed and no weekends

This Hertz location is a bit different than the ones I've been to in U.S. Due to my status,…read morenormally I get off the plane and head on over where I can pick a vehicle in the Presiden't Circle. Which makes it effortless and easy peasy. I had to get in line at the counter to speak to the representative at the desk to confirm my reservation. On a busy day it would make it frustrating to wait, but the rep was friendly and made the experience fast.

I reserved and payed now online for a tesla and got charged 375 dollars for the online credit card…read more payment and at check in by mistake used a different credit card to the one i made the payment on website with and got charged 400 dollars in addition to the other charge. This was for a one day rental. CAr was returned late so aditional 24 hours was charged i regognized that but something else was also definitely wrong. Certain they definitely overcharged me. THey applied charges to an additional card to the one i made the pay now payment with on website. got charged on 2 different credit cards one on website and one at check in.

Wow I guess I'm just unlucky. I paid for a car rental through Expedia only to find out that Dollar…read morecannot rent to me because my husband is on the do not rent list. Background is that his ID was stollen by a woman who racked up charges. He tried to dispute it, but they have not allowed him to clear it. Now I'm out almost $300 AND no rental car. I had to go to another provider and paid $600... so I'm almost out a grand... hopefully Expedia refunds me since I never rented a car... this is upsetting. Guess Canada isn't my jam...

Left an item in the car while switching vehicles from one rental to another.. when I returned not…read moreone employee would look for item, haven't heard back from anyone yet.. so frustrated

Reservation made 2 months ago. Told 45 minutes wait. After one hour i was told it would be 45…read moreminutes. The "supervisor" couldn't tell me what the delay was and why others showing up after me are getting their cars. Shouldn't take two hours+ to get a freaking car. Revision: Joshua came in and got us a car and an upgrade that was very nice. It was frustrating to only be told they are working with their team. I had a medical conference and missed the afternoon session due to an accident on the road to Whistler for another two hours. Not the end of the world. I appreciated the professional help and service Joshua gave.

Carlos was great help when dropping off the car. what a great guy! i'll definitely rent from alamo…read moreagain, great customer service!

Wow! Flew in from over 6 hours away. Had a $380 reservation, confirmation number. Stood in line…read more Checked out and at the end he says "we must have a credit card " for the reservation. A Visa or MC Debit card will not do. No one told us this. We have rented from Budget our whole lives. Inconsistencies are whack. Never again. Hertz is a good choice and right next door. They took our money. And will next time too.

This review's long overdue, but I needed to commend his excellent customer service…read more I've heard Canadians were extra friendly people, and I thought Anthony perfectly embodied that notion. Anthony, an older gentleman with short hair and glasses, greeted us with the warmest smile. His politeness and enthusiasm felt genuine. The process of paperwork and retrieving the vehicle flew by smoothly and quickly. I requested an SUV and was pleasantly surprised by a fresh 2020 Ford Escape Titanium Hybrid. Clean, undamaged, low mileage, full gas tank, leather seats, and comfy. Vacation was off to a great start. Thanks Anthony!

I've never had a bad experience with National and that trend continues. When I went to pick up my…read morecar only the largest SUV's were available. Not wanting something so big the gave me the next car which was a Mercedes CLA250. I waited all of 10 seconds. When I returned my car I explained I couldn't get gas because the Petrol Canada was a disaster they gave me a discount on the refueling charge. Great service.

Coming from the states I was a bit unfamiliar with navigating a new area. Luckily for me, Luca was…read morehere with a helping hand, assisting with all my questions. We ended up with a Dodge Ram & a Jeep Grand Cherokee. Both vehicles were not only clean but equipped with 4x4 capabilities. Will gladly return & rent from these kind folks! :)

When I showed up at the Thrifty counter at Toronto airport at my pick up time with my elderly…read moreparents ( one in a wheelchair) on our way to my son's convocation, I was told that they had canceled my reservation because they didn't have a car for me. No apology, no offer to assist, just " we canceled your reservation. I had prepaid so when I was asked for a refund I was told to ring customer service. When I rang them, they told me that I had to call their 3rd party collection company, CarTrawler, for a refund. That was 2 months ago and I can't get a refund because Thrifty haven't sent the info Car Trawler needs to issue the refund. I've handed this over to my credit card company who told me they get these complaints for Thrifty all of the time. Thrifty is owned by Hertz so do yourself a favour and go to Budget or Enterprise. My saviour was the Budget guy at the next desk who heard my conversation with Thrifty, found me a vehicle and charged me the same rate as Thrifty.

On Sept 8th we returned the rent a car to the Calgary airport, few hrs later I realized I left my…read morevery expensive sunglasses in the car. As soon as we landed in Vancouver I spend hours calling, emailing every Thrifty location in Calgary and Vancouver to ask for help. I even paid their recovery agency 35.00 us to help me! Guess what no one got back to me?! Hard to believe and or understand this kind of behaviour . Those glasses were very expensive and clearly who ever kept them knew that. However those glasses were priceless to me as it was a gift from someone special who is no longer alive. I can truly say I am beyond disgusted with this organization and how poorly it's run...ZERO CUSTOMER SERVICE!!! To the person to kept my glasses one word KARMA !!

I reserved a midsize SUV, but at the counter I was told I would be given a compact SUV instead…read more Fortunately, I had recently spent a lot of time researching cars while purchasing a used vehicle, so I was familiar with different vehicle classes and sizes. I immediately recognized that the car offered to me was smaller than what I had reserved and asked for the correct vehicle. After checking, the staff eventually provided the vehicle I originally booked. To me, this is not just about the car--it is a matter of trust. I couldn't help but feel that I was expected to accept the downgrade without question. As an Asian woman, I even wondered whether I was perceived as someone who might not notice or challenge this. This experience was very unpleasant. I understand that businesses aim to maximize profit, but in today's world--where every customer voice matters--this kind of practice feels unprofessional and disappointing.

So I've used a few car rental places with varying quality, Hertz, Avis, National and I tried…read moreThrifty once before. That last time was the airport in Toronto, good service and listened to my requests. This location however was on the other spectrum in terms of service and now makes me not want to use Thrifty again. - If you don't have a full tank when returning you need to pay for the entire tank. The Toronto location had a good deal where the price of fuel was low and you only paid for how much they needed to fill up. - Misleading information about my insurance not covering me while driving a Thrifty rental. Again the Toronto location checked my insurance and said that it would cover me. - Did not give me the class of car I had booked. Mid-size sedan, Camry but instead wanted to give me a Jetta which I consider a compact. I argued and instead got a Prius V. - The car rear view camera would constantly think that there was an obstacle behind so it was always beeping. Though I enjoyed driving the Prius for experiencing something new. But I also learned that I would probably never want such soft brakes.

Amazing new car. Great Rates. Abdul was incredible and the whole experience was super easy.read more

Scammer, they are running insaurance scan. Even for a scratch that is barley visible charged me…read morerepair of whole bumper. I had an insaurance, and paid them successfully still there is no proof that they fixed it. Just took the money. If you dont wanna ruin your trip dont rent from this garbage mullas

Horrible customer service and terrible terrible business. They don't give all the information and…read morethen you show up and they don't take credibility. The guy at the front became defensive. Do not use this place at all!!!!!

HORRIBLE DO NOT BOOK!!!!!They falsely advertise on PriceLine as being located at Vancouver airport…read morebut it's actually 10 minutes away. Waited 1 hour for them to give me a scraped Camry with a bent door and curb rash rims. I missed my wedding rehearsal as a result of waiting. Waited another 15 minutes for them to give me a second Camry with a quarter tank of gas. Manager said someone will contact us to resolve issue, no call received for the entire weekend in Vancouver. Save yourself the grief and never book here.