I took my car to Excalibur due to a small accident. They did an amazing job, even fixing hidden…read moredamage I wasn't aware of. The outside of the car looks like a new car. (Too bad there wasn't an accident-related reason to clean my messy inside.) The repair took much longer than I expected, but I had a rental car the whole time. The people were great. My only slight issue is that they didn't communicate about the delay. However, they are the best repair shop I have ever used.

I have to say to anybody looking to get any body repairs done to their car. Call Excalibur. Ask for…read moreEmily. That's who I spoke and had the pleasure of dealing with. Total professionalism all the way through. Always answered her phone and called me when she said she would. If your vehicle needs body repair done. Call Excalibur. You'll be glad you did

Worst experience I have ever had at an Enterprise and I am a Gold Member! First rental I watch them…read morepass off the car I dropped off without any checks and balances- it was still in the return lane. The second time- the car was dirty!! Manager Abby attempted to clean it twice. But it was still filthy. She still gave me the car and told me to call back and she would let me know if she had another car. I called back 1 hour later. Some gentleman answered. Wouldn't let me speak with Abby and notified me hat they had nothing. I then went to leave with my family about an hour after that and the "maintenance required" notification came back on. I then called them back and a young lady answered this time. She told me they had a Mitsubishi outlander for me. I said that was fine. When I arrived Abby showed me a Chevy Equinox. At this point I was beyond upset and just took the car. My trip had already been delayed because of this. During the ride I complained about the cleanliness of the vehicle and even stopped to try and clean it my self. For the most part the car was parked during the trip and we secured other transportation as it did not seem to drive well. On the way back home a Check Engine light illuminated on the dashboard and the car would not accelerate. We had to pull over on the side of a busy highway in 100 degree weather. We ended up waiting for just over an hour for a tow truck. Troy at the location in Maryland was amazing in helping us get into a fully gassed, clean and drivable vehicle to get home. When I returned the vehicle Brad was helpful and he listened. But something needs to be done able the Euclid store and ensuring checks and balances are in place and being followed. I would also like at least half of my points spent on this trip. Very interesting I get a survey after every visit - not surprising I did not get the survey email after this one. I wonder way?!? I will post this on other platforms as well. This is not acceptable.

Van was nice to drive. Told don't worry about filling up gas when I returned, then charged me $50…read morebecause gas wasn't replenished. Windows were dirty on the inside when picked up. We cleaned the van when returned to them, which wasn't necessary according to the guy who inspected the van. So why did I get charged for gas? Had the van for 3 weeks.

I didn't like the service because halfway there the car broke down and I took a taxi back. I called…read moreand said where it broke down and after 2 weeks they picked up the car and barely got the deposit back and didn't return the rest of the money.

Worst car rental experience ever. I was promised a mid size to full size car. What I got was…read moreneither. The vehicle they provided me with was dirty, had burn holes in the seats, and smelled like urine. Never doing business with such a terrible company again.

I've been an "Enterprise Rent-A-Car" member dating back to the late-1990's. Over that period of…read moretime, I've rented cars, crossovers, SUV's, and even a moving truck with little to no issues. This takes me to the Euclid, Ohio location which is a suburb east of Cleveland where I needed a vehicle getting around the greater Cleveland area as well as venturing out to several landmarks and my Airbnb stay (about an hour east of here in Conneaut, Ohio). I booked my rental via-Enterprise app a week prior on my phone while an employee reached out to me by phone two days prior to my pickup time/date. This location is directly off of I-90 at 20950 Lakeland Blvd. It is more or less situated in between E. 200th St. and E. 222nd St. while being directly next to a Sunoco Gas Station. The Enterprise sign is easily visible from the highway while the parking lot is also easy to spot especially coming from Lakeland Blvd. (which is a one way road). Upon my arrival, Mr. Thomas Wilks, a Management Trainee took care of me from start to finish. I presented to him my valid drivers' license and major credit card. He also asked me if I wanted extra coverage for an extra fee which is normal questions every Enterprise employee goes over before they hand over your key fob to your vehicle. I was given a 2022 Mazda CX-5 crossover vehicle. The vehicle only had 1/4 tank of gas but Thomas gave me an option if I wanted the tank filled up or returned as it was. I said I would take it as it is and he mentioned that I could bring it back empty. Cost of the vehicle was $60.99 per day. I kept the vehicle from Wednesday 9/13/2023 at 10am to Thursday 9/14/2023 at 4:50pm. And instead of charging me for a full extra day, Thomas was able to shave off a few dollars which made my grand total to $108. This shows how above and beyond Enterprise employees go in taking care of their customers. His level of professionalism and strong work ethic shows how well trained many of their employees are. As far as my vehicle, it was comfortable, roomy, and great on gas. It had all the features including Sirius XM radio, navigation, leather seats, electronic stability control, start/stop ignition, and a sliding glass moonroof. Once returning my vehicle, the required $300 deposit was adjusted while the $108 balance due showed up instantly on my credit card account. With that said and done, I am giving the Euclid, OH "Enterprise Rent-A-Car" a unanimous five-star Yelp review. And a shoutout for Thomas Wilks for making this a painless car rental experience!

this is the WORST under staffed location ever. never have enough employess to help but always have…read morepeople standing around in their main office talking but no one asked to help. literally pick any location BUT THIS ONE!