There is an Avis store in this nook at the end of the plaza. It's a small store front. I had made a reservation thru Costco months ago- if you do: bring your Costco card or pull it up in the Costco app as they will need it as well as driver license and credit card. This office was empty so no wait, fantastic! The lady who came out to take care of me was very cordial and handed me the keys and contract, she did not walk me to the car, and did not conduct the usual "inspection" nor did she offer to enter my observations that the car was in general very scratched and had some bumps on sides- as well as no floor mats, which I found extremely unusual. Anyway I took pictures and she said that would suffice. I hope so since I am not returning the car to this location. The car drives fine... but it uses a KEY! I have not used an actual key in years! A 41,000 miles Kia-sedan. It seemed to be smooth... I will report when I return what the outcome is for Avis. I gave this store 3 stars because of the no-walk to car and the inability to write down somewhere all my scratch and bump observations ... when you use the credit card insurance, those are the things that you have to note so the car will be received in the same condition as it was received. I feel that being that there was no other customer in line, the attendant could have come out and noted somewhere the state of the car, like they do at all the rental places everywhere. Other than that- she was cordial. That's all. read more

Avis Rent A Car - Scruffs - Car Rental Near Me - Weston, Florida

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Entered the Avis car rental store today at 1130am and met with the sole employee, Jalen, who was very polite and diligent. I informed him that my last rental was not cleaned prior to my pick up. He assured me that the rental today was clean, which it was although smelled like cigarettes (cant win them all). The paperwork was completed within five minutes which is why I continue to rent vehicles from this Avis location, but they need a better human phone answering system - usually goes auto to customer service. Jalen was professional and the rental car was clean and the gas was half full. Four stars here. read more

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Javier is absolutely horrible. A joke of an employee. Made us 2 hours later for our trip than planned. Trying to change the rate on us last minute even though we had it booked. We've been using this district employee website to book for 10+ years and he's the only one who ever gave us any trouble. What a joke. Avoid at all cost. read more

After 40 years as an Avis Car Rental Wizard member, I was so disappointed with my most recent experience that I cut my membership card in pieces and will never rent from them again. I booked a car through Avis' website for a one-way trip from Weston, FL to Jacksonville, FL and received a quote for an estimated total cost of $125.02. When I dropped off the vehicle at the Jacksonville airport, I was charged $480.31, including $348.48 for mileage (352 mi. at $0.99). This came as a total surprise to me as every car I've ever rented from Avis and its competitors have always included unlimited mileage. I was not informed by the Avis agent when I picked up the vehicle that mileage would be separate, otherwise, I would have booked with another company. I contacted Avis' Customer Service a couple of times, as well as their escalation desk to request that they honor the original quote and their response was less than satisfactory. I would rate them zero stars if that were a choice. read more

Avis Rent A Car - Car Rental Near Me - Weston, Florida

I needed a car rental for the weekend... came to this location.. it's hidden in a shopping plaza.... Place was empty, which was great because I was in and out! My car was ready, clean and the tank was full.. the return was just as easy.. in and out! Overall great experience! read more

Unable to make reservation either online or by phone. We took the Brightline train and were supposed to Rent a car but unable to Thanks to you aweful service we end up using other one and fantastic service read more

DON'T RENT OR RETURN AT THIS LOCATION. I had rented a vehicle one-way from Daytona Beach to Weston and this was my drop off. When I got there the gentleman, did not give me a receipt when asked and simply said "It's pre-paid, you're fine just leave." I was charged over $40 dollars in wrongly charged fees and things that I had already paid for with pre-pay!! I was charged: - $10.00 for gas (The car had a full tank when returned) - $15.00 for a late fee (The car was returned on time, they simply entered it 30 min AFTER I returned it) - Charged me twice for underage driver (Already paid for this under pre-paid) A DISHONEST AND DISGRACEFUL representation of Avis rent-a-car! I called Avis and their customer service refunded me for all these dishonest charges and opened up a case with Corporate. I will only return and rent from Airports from now on. Horrible experience and waste of my time!! read more

Horrible customer service, you book a car just to get a call that they have no cars and reservations doesn't guarantee you a car, rude and unprofessional read more

Awful place!! No one is ever there on time, the cars aren't clean because they don't have a person hired to & the big guy must think he's too good to. Without any notice, they cancel cars you reserve if it's too close to the end of the day. It's in the town I live in & there's always a place to park your car, but I go 30 minutes to get a car from the airport not to deal with this horrid place. read more

Arrived to pick up car, was given a Ford Fusion that had damage. No other cars to choose from. Agent checking me was an idiot. Had already prepaid online and had all of my data, yet still wanted to gather my information. To top it off was hit with a eToll Convenience Fee : $11.85 of using the Sunpass. Ouch... Pretty steep....so all in all I would say go rent from HERTZ Rental Car in Rick Case Honda. Better selection of cars, no hassle and better service!!! read more

Worst car rental experience. Javier who introduced himself as owner did not show any capability to be one. A car was just returned and he did not Santise it for next customer. We made reservation earlier today but he refuses to give us rental saying they are pre booked. Although their is not one person waiting to take delivery. I think he was displeased because we caught him sleeping in the back. Working with American Express to find solution. read more

They rented me a car with a bad tire and roaches crawling out the AC vents. I asked for an exchange and they would not help. Manager is completely useless. read more

DON'T RENT from Avis in Weston 2207 North Commerce Parkway!!!! I reserved a Minivan for about $600 for a pick up Friday and return Sunday/ Monday. Called Friday morning, before driving over to pick it up, to make sure they did have the minivan. I used the local branch's phone number and was transferred to a corporate number, when they did not answer twice. The Avis rep told me she checked and was sure a mini van was waiting for me. I got there on time to pick it up and they have not had a minivan for a very long time!!!! No phone call to the customer and lies when I called them to confirm. They tried to get me to take a mid sized SUV with dirty cloth seats and it smelled horrible. The would give me a $15 discount for the total bill. They said it was the only car they had. I walked away. read more

This is a AVIS/Budget place. Unfortunately am not allowed give "0" stars. This place should be avoided at all cost. Staff is highly uneducated and have no clue what customer service is. I made a reservation a week before my rental day, I went to the rental place 3 days before the rental day, just to confirm that the 7 seater transportation I requested is on track. In the rental car day, I am at the rental car facility as they open, when it's my turn, a person with poor Linguistic skills, tells me that they don't have a 7 seat transportation. WTF!!! The manager of the place is not available, this place is a total mess, I wish I could use more profanities to describe this place. Lastly, I am glad to hear, that I was not the only one with trouble, one potential customer left, one customer had a lengthy discussion with the service the person, she had no clue what the customer was saying all he wanted to pay his rental car, since he was in a hurry, he wanted to pickup the car is 1 hrs, since it's not been cleaned. This place, avoid it!!! read more

Avoid this place at all costs! Make the drive to the airport -- you'll save aggravation and be happier. I make reservations for my employees all the time at other locations. The employee picks up the car -- I am not present. At this location, I was told that the employee could NOT pick up the car without me present, and that I had to pay extra to "add" her on as an additional driver. Unethical and deceptive. This is NOT what other (non-franchise) locations do. read more

O giving 1 Star because I could not give 0. Arrived at Avis Weston (after driving 1:30 hs ) ready to get my already RESERVED pick up Truck . A man at the counter informed me that there was NO AVAILABLE Pick up truck and sent us to Miami airport and RENT A NEW ONE for a RaTE 3 TIMES HIGHER than the committed price. Nobody call me or sent any note advising me of the situation. Worst customer service ever!!! Finally, if you go to their website you still can make a reservation for the unavailable truck !! read more

I have rented here on multiple occassions. Although I am generally not a fan of rental car companies this location is definitely worse than most. They regularly misplace my reservation. The cars are usually not clean. And when you complain you'll get nowhere with them. read more

If I could give this place 0 stars, I would. My husband reserved a car and came to pick it up and there was a sign on the door saying the only employee working here would be back in 15 minutes. 30-45 minutes later she finally showed up only to take an hour to process the first reservation. The whole process took about 2 hours to pick up a car that had been reserved in advance. This place is poorly run with extremely poor service. If you have anywhere to be after you pick up your car, go ahead and forget it! You won't make it unless you give yourself a 2 hour window. Unbelievable! read more

Avis Rent A Car - Wonderful... - Car Rental Near Me - Weston, Florida

This relates to the Budget car rental ( same location) My mother rented a car here to go to North Florida upon driving at night she realize that the car had no headlights so when her and my father returned the car they told the person at the front desk that there was no headlights on the car and you know they didn't tell them this one they got the car so my mom just tried to report the problem the guy then acted like he already knew and just didn't tell my mom and that's totally absurd how are you gonna Rent a Car to someone knowing the headlights don't work ?? and then the brights wouldn't even stay on so my mom had to hold the lights on while driving home . Not happy hearing that. Totally unsafe read more

Do yourself a favor and drive to the airport and avoid this place at all costs. I literally had to buy an air freshener to be able to even ride this vehicle...the kid inside simply said they have nothing else to offer me and gave me a "pity" discount....after talking to corporate I am going to the airport location to get this vehicle switched out...super inconvenienced by this...i usually ignore bad reviews online cause I know some people just complain about everything...but this low score is def warranted...Im not saying the kid at the counter was rude just not very accomodating...he could of least told me that Im able to switch it out...DEF wont be renting here anymore...sucks that such a small location can make u rethink your next rental....btw...this was Budget Rent a Car read more

Great service. I was taken care of quickly and the car I got was great. No real issues at all amd I would rent from them again. Got me to my destination no problemo. read more

Javier is a shister. He added insurance to our rental without eleven discussing it, and told my wife to "initial by the x" whtn she picked up the car. This resulted in A 30-40% increase to our cost. Deception and trickery. The car was also given to her with NO FUEL, and he marked the agreement as "return full". This caused a long delay whtn she returned it another city whrn the agrntvrheir wanted to charge her for a full tank at over $9 per gallon. Steer clear - terrible experience read more

Great service. There is an Enterprise closer but I drive out of my way to rent here. They have better hours and much better customer service. read more

Great experience! Ronda Mckay, is awesome. She was super busy on a Friday afternoon, but you would never have guessed it by the way she handled things and dealt with each customer that came through the door. Super friendly, great smile, and answered any questions. Worked off of 2 computer terminals going back and forth and answered calls at the same time. She's great at multitasking. I'll definitely be back whenever I need a rental car again. read more

This relates to Budget (same location). Booked a reservation and was told that this location would pickup me from a spot in Weston & drop me off after the reservation. The reservationist said to call 1 day in advance to remind them of the pickup. I did, and was told that they don't pickup people, I would have to pay for a Taxi to bring me there. What's the point of making a reservation and being promised that someone would pickup me, and then be told a day in advance that it won't happen. This is the first part of the review - I will add more after I get the car, and subsequently return it. Stay tuned! Part 2 - Was told to come a little later to avoid all the customers who also booked at the same time. Arrived a little after 8:30, and there wasn't a crowd as informed. Guess everyone else slept in. They're a small venue, so the "pickup/dropoff" service isn't available (don't believe what the reservationists on the phone tell you). Checked in & had my car within 15-20 minutes. Teresa (Brit Woman) was very nice & helpful. If all goes well with the return, maybe another star added to the rating. Stay tuned for part 3 :) read more

AVOID this place. Reserved a SUV in January for March pick-up. Arrived, no SUV only a small Corolla! No call prior, no apology. Basically take it or leave with a smug attitude! Had to go to Ft. Lauderdale airport to pick-up the appropriate vehicle. Again AVOID this place! You won't get what you reserve... read more

If your looking for Great Customer service you found the right location! Needed a car last minute call Avis and Javier answered he provided a great rate, a clean car, and even picked me up!! Thank you for your great service!! read more