Terrible Service and Zero Accountability I had an extremely frustrating experience with this rental location. I prepaid for a reservation with a pick-up time at noon. When I arrived just a few minutes after 12, the store was already closed -- no notice, no courtesy call, nothing. Before arriving, I'd checked the app and saw that a specific car had already been assigned to me. When I got there, I found the car in the open Publix parking lot -- completely unlocked, but with no keys or paperwork inside. I tried calling Hertz's main customer service and was stuck on hold for nearly 45 minutes before I finally got someone on the line. They told me to head to the Fort Lauderdale Airport branch, saying they'd help me get a car there. But when I got there, I was told my rental contract had been opened and closed within minutes -- as if I'd taken and returned the car when I never even had the keys! I never agreed to that and was given no explanation. I ended up walking over to Avis and got a car the same day with zero hassle -- the way it should be. I tried to resolve things directly with the original branch, but the employee I spoke to was rude and dismissive, just repeating that the "contract is void" and they "can't see anything." No transparency, no accountability, and not even basic courtesy. It's disappointing that instead of helping to fix the situation, they made it worse. I'll think twice before using this location again and I'd recommend others do the same. read more

Stuff is not friendly or attentive. Waiting room full of people. Would not recommend. Check in takes over an hour.

If there was 0 stars I would give that ! Worst location . Very rude & inappropriate staff. Had a rental car from June until October and every encounter I had with them was very disrespectful. Never going back to this company bc of this locations employees. Also overcharged $250 in tolls and misc fees not in contract. Do NOT come here!! read more

Two words: HIDDEN FEES. Seems nice in the surface, but once you look under the hood, they find every single possible way to milk you of your money. For example. I went through 4 tolls. Worth 4$ total. I was charged 80$ by them with a 70$+ convenience fee. GREEDY PIECES OF S*** read more

Very polite, friendly and professional. I had a great experience dealing with this particular location and will definitely be using this place again for my rental needs. The recommendation on renting the Jeep was a great idea as I had a blast. The staff once again was very courteous and attentive to my needs. I highly recommend them. read more

If I could give no stars to this location, I would. This WAS my go-to place for rentals. But after my last one, no more. I had conference calls for work the day the car needed to be returned, so my wife took the car back, since the gold membership can have spouses on the agreement without an extra charge. She, unfortunately, had Carlos Musa as the person who took the car in. His overall demeanor towards my wife, talking down, rudeness, machista attitude, was truly the best at being a classless POS. For a 1mm ding in the windshield, he pushed his classless attitude towards my wife to make himself come out like a winner, when quite clearly, he is a loser at all levels. In all my past bookings, I was treated well, ALWAYS received photos with my agreement sent to my email before I left this location. When I asked him on speaker why I wasn't given that for this rental, his lame excuse is that as a gold member, they don't do that. BS! And his unprofessional attitude was then directed towards me. Being an assistant manager, let alone as a representative of Hertz (this is a corporate location), you would THINK that there is a way to deal with situations in a milder, professional manner. Nope, not Carlos Musa. He went above and beyond to insist on getting our insurance information or he threatened not to close out the contract. My wife had to take her mother to a doctor's appointment, and he could care less. He kept hounding her about getting the insurance information. Currently, they placed a claim for $1062 to repair the 1mm ding. I would advise any new or current customers to think twice before being treated like you're nothing, because that is how we were treated. And I will NEVER rent from ANY Hertz location again, thanks to Mr. Carlos Musa, a true representation of classlessness in all categories. read more

They were phenomenal. They helped me with my issue and made sure I was well taken care of. I highly recommend others to rent here. Excellent customer service. I can tell they really wanted to help me out. read more

Absolutely horrible. Prepaid online and went to go pick up reservation. Credit card machines don't work so spent 40 min wasting time to not be able rent a car I already pre paid for since they couldn't swipe my card for safety deposit. Never using hertz again, I'd rather use any other company. read more

very convenient and the team is great always use for my short term rentals!! read more

Bait & switch. Terrible maintenance of cars. Long wait time. Car class was reserved and confirmed online. Upon arrival car class was supposedly not available anymore. They first tried to pass on an inferior car of a lower class as the one I ordered. After back and fourth admitted not my class of car, then offered lower price which I accepted. They seem to have no cars in stock and get most of their cars from the Rick Case location. That means after you sign your contract it took them another 25 minutes to get my car. The car I received was filthy inside, after 40 miles of driving low tire pressure warnings showed up, no nails etc...clearly just no one ever filled up the air, and when I opened the hood it showed so many dead leafs and small branches above the air filter inlet that clearly the hood was never opened by maintenance team. All around terrible so far just a day into the rental read more

One of the worst rental car pick up experiences I've had. I rented a luxury car and they don't even have those cars at this location so I had no car when I got there. They kept trying to get me to take an SUV or a pick up truck. They did not even have the correct phone number for the Hertz at the Fort Lauderdale airport because the number they had said it was disconnected. This seems to be a pattern with this particular location and I would advise everyone to avoid this. read more

Awful company. August 9, went to pick up a PREPAID car rental. Waited about 30 minutes for someone to even help us. Your customer service agent from the start was rude. First, he told us that we could not pick the car up because the credit card didn't match the person driving the car. Even though it was from the same bank account. Okay cool, whatever. So we call Hertz, cancel the reservation and book the car with the the credit card to match the driver and paid over the phone. Go back inside to pick the car up and your rude driver refused to let us pick the car up, just kept laughing in our face. Called Hertz customer support back and explained the situation. This company assured me that we would get a refund for the 2nd booking in 3-5 business days. 4 business days go by, the first refund is issued but not the 2nd one. Gave it about 10 business days and contacted Hertz. I was informed "Oh this was never cancelled and no refund was ever requested, but no worries we will take care of this and you will have your refund in 3-5 days." Cool. Waited 8 business days, no refund put in. Contacted Hertz again and was given the same response again. It's now been over a month, and Hertz continues to tell lies and make excuses. I paid for a service/good that was NEVER received and this FRAUD company just keeps giving the runaround. After trying nicely to continue to address the refund issue and going threw the BBB we will now be contacting our lawyer to have this matter handled in court. Please do not rent from this company, you will have your money STOLEN! Stick with Enterprise where they provide wonderful customer support! read more

Do not rent here. We always rent from Hertz and have never had an issue, this location is horrible. They have no custormer service and the employees are rude. They did a "hold" of an additional $200 but never bothered to tell us. I will never use this location again. read more