I had really great experience renting from Avis Vallejo. I arrived at 7:28am( they open at 7:30) and was in the rental car by 7:36am. The gentleman was very friendly and warmed up the vehicle for me and made sure the frost was off all the windows. They do require a $200 deposit for debit cards so be prepared. I did reserve on Priceline and it was still a smooth process. Oh he also gave me an upgraded vehicle a Nissan Rogue which I loved. Note: There is a soft credit check. read more

Called today and wow ! They treat you like you're stupid. I started to ask if I was going to be able to get the car beforehand, since some places will let you reserve the car when it's already taken. I started to just say do you take debit cards, he said HOLDDDDD ON SLOWWWWWW DOWN LADY!! Excuse me ? Started ranting to me about everything I needed still refusing to answer my simple questions. Then when you got around to paying he needed $300 additionally for using a debit card , plus you need a credit card. He runs your credit as well. All that money that he's trying to get seems a bit strange wouldn't recommend it and wouldn't come here whatsoever. read more

Do not rent from them! Multiple things went wrong during AND AFTER our pickup to where we literally just left without cancelling our reservation because of how uncomfortable and UNSAFE we felt. 1) POOR CUSTOMER SERVICE - When we arrived, a customer before us was dropping off his rental car and was complaining for 30 minutes. I'm not sure about what, but it set us back on our schedule. Shortly, we understood why he was so upset because of our own experience 2) THEY ASKED FOR OUR SOCIAL SECURITY NUMBERS - The clerk (assuming it was the owner since the location seemed franchised) asked for my friend's license, since she was the original driver on the reservation, and payment card for the deposit. He clearly stated a debit card is okay, but there would be a $250 hold. She handed her debit card over and he suddenly changed his mind and said, "No, no, no. No debit. It has to be a major credit card." Although he said debit is acceptable, but for a $250 fee. My friend did not have a credit card on her, so he asked for her social security number for a "soft credit check" and we were so confused. Reluctantly, she gave it to him, and he "ran her credit" and said she has been denied. Since I had a credit card on me, I asked if I can change it under my name. He said yes, but I have to change the reservation name by calling corporate. 3) THIS LOCATION WENT AGAINST CORPORATE - When I spoke with corporate to change the reservation under my name, I asked if giving our social security numbers was necessary and they said NO 4) THE LIES WE WERE TOLD - Other than saying our social security numbers were needed and that we can't use a debit card, he tried giving us a mini SUV although we reserved a small, compact car because that is what we are comfortable driving. In his lot, there were 4 Corollas and 1 Civic. We asked if we can use one of those instead, but he said they were unavailable and needed to be serviced. After switching the reservation under my name, he offered a smaller car to us only because we spoke with corporate and they confirmed that is what we reserved. 5) OUR LAST STRAW - or so we thought! Finally, we switched the reservation under my name. I gave him my major credit card that he swiped then said was declined, although upon leaving, I confirmed with my bank that I had more than enough available funds on there. So, he proceeded to ask for my social security number, which I secretly gave him off by one number (which is important information for what is to come next in #6) because it was sketch he asked for it in the first place. He also told me I was declined for a "soft credit check." So I gave him a second major credit card, which he didn't even swipe, but still told me it was declined. NONE OF IT MADE SENSE AND WE FELT UNSAFE, so we just left. 6) FRAUD FRAUD FRAUD - I will be reporting this location to the BBB! Fast forward to today (10 days after visiting the Avis Vallejo location on Solano Ave) I got a text from my bank saying there was suspicious activity of a $70 charge at a rental car place in Hawaii, while I am currently in California. I thought it was skeptical that it was also a rental car company charging my first card that he took (which, remember-- he swiped my first card and didn't swipe my second one) so I called my bank. While I am waiting to speak with an agent from my bank, I notified my friend who was with me and she told me how she got a text message 2 days after we went to Avis saying that her application needs to be completed to "build her credit," so obviously it had something to do with her social security number. Everything is leads back up to Avis in Vallejo being the issue because of the text she got, clearly linked with her SSN he obtained + me not getting that text because I didn't give my SSN + me getting a fraudulent charge on a card he swiped at a rental car company. I have attached her text message as evidence. read more

Avis Rent A Car - Car Rental Near Me - Vallejo, California

Came with a friend who booked our 2-day car rental here My friend booked under my name (she currently doesn't have auto ins), I suggested she can book under my name so we can use my auto ins to bypass the insurance coverage Avis offers. When we were checking in to pick up a car- He said I can use my debit card for the hold, which would be $250. I give him my license and debit card only for him to ask for my social, then tell me I can't use my debit card I need my credit card. Made no sense to me and I didn't have one on me. He said he has to run a soft credit check - I frequently check my credit score and anything when it reports, no soft credit check was pulled. My friend had her cc on her, so she asked why did he need my social and if she used her cc would we avoid all of this? He told us to call corporate to change the reservation name to hers. It took over 30 mins just to change the reservation name, only to go back inside for him to "swipe" her card to tell her it declined. He proceeded to ask her for her social and she asked why? He didn't have a valid point and I never experienced this when renting a car. Anywho, she gave him another cc and he said it was declined. We didn't even see him swipe it! Not only that he tried giving us a bigger car compared to what we selected when we made the reservation. We walked outside and agreed to walk away from this. 2 days later I got texts messages from places telling me to finish my application, weird cause I didn't fill anything out! 10 days later my friend got a fraud text from her bank, this is the first card she handed, from a car rental place in Hawaii! Idk how much of a coincidence that is, but NEVER GO HERE. Now I understand why the man ahead of us was so frustrated! Something shady must've happened. read more

I would give 0 stars if I could. they are incredibly rude and unprofessional. staff was rude and blatantly lieing about prices. Terrible service! read more

Do not Rent from this place. If I could give them 0 stars I would. For starters they did not hold the car that we reserved. They then tried to charge us way more for a similar car. Then our credit card was denied 3x according to the Customer Service Rep. We were on the phone with the bank and they told us they were not running the card. They were saying "you don't have money" "you don't have money." We showed them our bank account because we were so pissed off at that point. They were super disrespectful and did not want to run any other cards. I will not be going back there ever. Horrible customer service. read more

The staff we very pleasant and friendly working hard fo my business I will give it to them again

This is the worst customer service ever!!!!! DONT NOT COME HERE!! This is the second time they didn't hold our car the days we reserved!!!!! How are they even running a business read more

I have rented from this location several times in the past 2 years using my debit card with no issues. The last time however, I was denied because according to the rental agent Avis checked my credit score (without my knowledge) and stated it was not acceptable for some reason. First of all, my credit score is not bad, its middle of the road. Secondly, I have never heatd of such a procedure used for renting a car. This is absurd. I was not purchasing a car, I was renting one. The funds were available, I have a spotless driving record. I view this as discrimination. There is nothing in your policy statement that even references credit checks as criteria for renting a car. I intend to take Avis to task on this. Even the agent there could not explain this to me. I needed to be somewhere that I had made an obligation to be there and because of this I could not fulfill it. I am furious about this. As I said, I am going to get to the bottom of this disgusting treatment. read more

I have been here 3 times. The same guy scams you for more charges on your card when I already paid at the other facility. Now they won't release the funds for deposit and it's been 5 days. Never ever renting from that a-hole or retuning a car to that a-hole again. read more

I had a very good experience here. My car was ready when it should have been and it was upgraded. I felt very safe and appreciated here. The agent let me wait inside while I waited on an Uber to pick me up and had pleasant conversation. I would definitely come back here. read more

1. They don't clean there cars. Inside was filled with crumbs and garbage from previous renters. All the dirt and bug splats was not even washed off. I asked how come you guys don't have detailing service at your rental? The owner says that since there is a water drought, he cannot use water. Lol wtf is he talking about. 2. I got charged a extra 31.75 for etoll. We did not even crossed any tolls! Crazy place. Save the headache and go to Enterprise. The minute you arrive at this place you already start to sense the sketchiness of the business. I have rented many times before and this is by far the worst I have experienced. read more

WORST SERVICE EVER!!!! Came in and the lady was wearing her PAJAMAS, being rude and cussing at people AND the office smells straight up like CIGARETTES. Dont ever come here i dont know how they are even open still. read more

This is the worst run business they are very unethical and will rip you off first chance they get they charged me 298 for a rental for 9 days and I asked too extend it 3 days more they charged me 75 a day for an economy car that hasn't even been cleaned from previous renter there was dog hair and garbage in car I would never ever rent from them again and highly recommend you never do either they charged me 328 for 3 day rental for a Mazda hatchback they tell you one price and charge you another they quoted me 175 not 328 read more

I wish i could give 0 stars. I've never felt so prejudged in my life. The owner Asim is a prejudice POS who does not understand the concept of great customer service. He gave me a car that was filthy for starters. Had an issue when i ask if he could clean it or exchange it. I drove off with a dirty vehicle. That was Friday evening. Saturday afternoon the tire blew. I called in from Lake berryessa and he wouldn't stay in extra 10 min so that i could exchange. I had to wait until Monday. Couldn't drive at all Saturday afternoon or Sunday evening. Came in Monday morning and he couldn't even give me an extra day after spending 300 From Fri-Tues. I even showed him the review on yelp he received thus far and he laughed about it. DO NOT RENT FROM THIS RIP OFF. read more

Avis Rent A Car - Car Rental Near Me - Vallejo, California

I don't see why this place has such low ratings. I came in needing a rental super last minute and they luckily had one and even though it was pricey, they gave me the best rate they could and upgraded. Sam was so nice to me I am definitely coming back here again. read more

DO NOT RENT HERE. Rented an SUV to take my kids on a road trip, I called several times before to make sure this car was secured and ready for me day of pick up. I should've known the moment I drove in. In my mind I felt like there was a scam waiting to happen. System was down, so the guy (owner I assume) had to do everything manually over the phone with someone else to complete it. Ok, whatever. Next he gives me car keys to a car that wouldn't even fit the amount of kids I was bringing and told me this the only car that's available when the car I was told i would be given is parked right out in the front. I still didn't get the suv I rented but settled for the only car he claimed was available and my husband and I had to rearrange plans and kids. It was a disaster at this point. When we got into the car it was so dirty. I kid you not. Crumbs everywhere, hair, trash, left over food! My husband went back in and asked if the car was cleaned and the owner says "if you want the car cleaned you're gonna have to wait" I couldn't believe it at this point, how does this place even run its business? I was given a time for pick up and I came at that time. I thought it was a normal thing to rent a car and thinking it is cleaned every time it was returned. Owner told us to come back in 15 minutes so he can clean it. We kept driving around to peek and see if he would really have it cleaned. Apparently this guy is the owner, desk help, and car cleaner/detailing. He vacuumed the car in ten minutes and sloppily wiped down the inside. Fine, whatever. When I read reviews how some people were saying that this guy would find any way to charge people for anything he could, I wanted to give him the benefit of the doubt. I was wrong. 3 weeks later I'm looking at my credit card statement and I'm seeing charges for things I didn't even ask for or use. Definitely a scam. Don't support this business. read more

DO NOT USE THIS LOCATION!!! I would not recommend using this Avis location!! I came to return my rental car they are supposed to be open at 7:30 a.m. and there's no one here. My rental was due at 9 a.m. and I have been outside this location for over an hour and no one has come to open up. I then contacted the main budget number and they can't provide you any information because this is an independently-owned location. My understanding is that they do this often and are not willing to accommodate or extend out of your rental as a courtesy. I was advised to return the car to Napa. I live in Vallejo down the street I'm not going to Napa to return the car. It's not my fault that the owners of this location decided not to show up for work today! I gave one star because the rental itself was okay but for service it gets a big fat ZERO!!! read more

Long waiting on the phone. Rude agent. Illegal charges made to my credit card for a regular customer for 12 years! Stay away from this location or even Avis in general. read more

With all the low ratings on Yelp, I was expecting a sub-par experience at this Avis but I ended up with a positive experience. I made the reservation online for a standard SUV and arrived at 1:00 on a Thursday afternoon. I was given a choice of an Xterra or a Equinox; I went with the Equinox which was a good choice since it had less than 5k miles on it. Because of the difference in tax charged to me online, I ended up owing another $4 which was added to my final bill. Checkout was quick and I was out of there in 5 minutes. Checkout when I bought back the car was a little longer. They close at 12:00 noon on Sunday and I arrived a little after 11:00. The clerk (there was only 1 working) was already helping a customer when I walked in. She kept getting interrupted because people were coming in to check out and they kept asking her questions. It probably took me 15 minutes to get out. The checkout process was smooth and fast though. All in all I had a good experience here and would use them in the future. read more

Renting car at was a wonderful experience. I was welcomed by courteous staff who paid attention to our needs and request. Provided us with a cleaned/ washed Ford Taurus. Vehicle return was no hassle and done quickly. Their friendly staff truly made the difference. I highly recommend anyone to visit and use their service. read more

Avis Rent A Car - Car Rental Near Me - Vallejo, California

When I called to get the rental policy information. The manager was very rude. He cut me off in the middle of my question. His responses to my questions were in accurate. My suggestion is to rent at a different location if possible. read more

Fool me once, shame on you, fool me twice shame on me. I had a horrible experience my last time renting here, with a tire malfunction. I still gave them a second chance. Mind you this establishment is a Franchised owned business, and the owner himself shammed me out of 45 dollars for being 1 hour late on the drop off. He even goes and says "This is how they get you" as he explained to me that I was late 53 minutes from when it was supposed to be dropped off. The entire car rental itself was $97, but gave me some BS of it being one hour late charging me $45. My girlfriend dropped this car off to him/this rental site MULTIPLE TIMES late every time beyond one hour and not once was she charged. Needless to say me and girlfriend will never be renting at this place again. Way to go gaining $45 dollars and losing a customer. Save yourself the hassle and go somewhere else, all they care about is taking your money here. read more

Horrible place rented a car and when I got inside was full of crumbs and was sticky all over the inside. The car looked like it wasn't wiped down or vacuumed. Forgot had left something in car day after and went back to ask if they found anything in trunk and they said they don't look in trunk which means they don't clean the trunk when the car is returned and you don't know what's inside and how dirty it gets that's gross. The people that work there are lazy and don't want to do anything. read more

I don't understand the poor reviews here. We rent for business travel and they have always been good and efficient. I've never had a problem getting the car I ordered. Cars are clean and always full of gas. I've been there where customers try to change the terms of the agreement or are surprised when it will cost more when they turn in the car late. read more

I had a great experience atAvis. The gentlemen was prompt, polite, and thorough. I was in and out in 20 minutes. They have a nice selection of clean cars. I'll be using them again soon. read more

This place gets no stars! The customer service is horrible! They are rude right off the bat on the phone. Then in a person even worse, they really hate their jobs! Get a new one! I can't even say enough how horrible the experience was and I didn't even rent the car my bf did. We will never go through them again and I hope they get shut down read more

The car I own broke down and left me in a frazzled and stressful situation needing to get 4 kids to 3 different schools in the morning before going to work. The gentleman working behind the counter was very patient and calm with me even though I stepped in at 5 pm which is closing time and he had to try 4 different credit cards for me because I couldn't remember which was the right one. The car is nice and it is clean. The price is reasonable. read more

--Long story short, the manager employees careless fools, and the company uses awfully maintained trucks and accessories. DO NOT GO HERE! NO MATTER WHAT!-- This review is half for the rental location Vallejo, and the other half is for Budget Rental as a company. Where do I begin? I've rented from this location twice now. Lets talk about the most recent time, at the end of February 2016. I picked up a rental truck with an vehicle transport trailer to travel from Vallejo to Los Angeles. When we arrived, the trailer that was picked out for me was extremely rusted. It looked as though it had been near salt water and sand, and had not been used in a while. The woman at the front desk walked around, did her "damage inspection" and gave me the keys. I asked her if she had any advice or tips for driving with a trailer, and she seriously said "Make wide turns." Obviously that is unacceptable, but I was on a tight time crunch and took the truck. Once I arrived at home, I found that the truck's ball and hitch latch were jammed, and required a great deal of force to get it off. The truck, mind you, was in pretty great condition, so I will say 1 star for that. But the ball for the hitch was not greased at all, and that caused a lot of problems removing and reattaching the trailer. Fast-forward to when I arrived in LA. The trailer was firmly stuck on the truck this time, FIRMLY. There was no amount of force, or wiggling of the truck, or anything that was getting it to come off. We attempted calling the Budget Truck people and they provided very little help. I spent about 2 hours until sunset trying to get it off, and eventually had to go into my own wallet to buy a can of WD-40 to fix their terribly maintained trailer. With some more effort, and a can of WD-40, it was finally off. But after all of that, I now had to move all of my stuff into my house in the dark. We returned the trailer the next morning, and I've never been happier to be rid of something. The trailers they had to rent in Los Angeles were in much better condition, mind you. I could not believe that they had such nice trailers, and rented me something that was so poorly maintained. The next day I called customer service and explained my grievance, and they were the worst part of this whole endeavor. I explained to them everything, and the most they said they could do for me is give me back the 6 bucks for the WD-40, and 7 dollars for my time. 7 dollars?! Apparently they base it off some random percentage of the trailer portion of the rental, and not the entire rental itself. I explained to them that the woman who gave me the trailer did not run-down of the truck AT ALL, and they said they'd just talk to the manager about it. I explained to them that I nearly threw my back out removing their hunk of junk they call a trailer, they said they'd look into discontinuing the trailer. And I further explained to them, after everything, that even if Uhaul's trucks cost $200 dollars more than Budgets, I will be using them from now on, because they know how to treat a customer. The firs time I used budget truck was about 2 years ago. I rented a truck that chugged on the ride way from Vallejo to Pacifica, and had a busted loading ramp that would not release. The company reimbursed me about 70 bucks for my rental issues, which seems fair. But that was just a rough ride and busted loading ramp. This time, I had defective piece of equipment that nearly cost me my whole night of unloading... 7 dollars. I can't get over that. I'd include pictures if there was an option to. read more

I rented a car via Cosco Travel.I extended a car rental from 2 to 5 days. I went by twice to do so. I'm in the process of moving and juggling appointments. When the clerk took the extension the manager told her to just extend my time and not to start an new rental. I'd just get the same rate. When I returned the car--granted at 5 instead of 12 I expected the charge to include an extra day. There was an extra fee for being late. Okay. 10$ a day charge for extending the rental. Hmm. Why penalize someone for giving you more business. Oh well. What I did not expect was the daily rate to increase by 30$ a day. I was told this was because Costco change their rules in June. He had unfortunately "forgotten" what he had told me just 2 days before. I expected to pay about $300. I rented a car from Enterprise thru Cosco for a week about 3 weeks ago. It cost me $165. This cost me $575 for 5 days. Don't believe anything they tell you here. They forget. Better yet reward businesses that keep their word by giving them your business. read more

This business used to be located on Tennessee St. but a few years ago relocated to Solano Ave. It still rents cars under the Avis & Budget flagship brands. It is a smaller outfit run by a husband (Asim) and presumably his wife, the lady who is beginning to learn more of the duties that were primarily Asim's. Asim's a direct and straightforward fellow. I like that. He tells you exactly what you need to know and your responsibilities with renting a car here. Last time, a couple were giving him objection over late fees when they returned their vehicle. Again, he tells you all this up front before you sign the contract. You can't get mad at him if you return the vehicle late after he fully disclosed you. The cars I've always gotten from him are almost always brand new. He knows his job well and has always been courteous with me. He's also upgraded me a car class on several occasions without asking when the vehicle class I reserved wasn't available. You can't blame him for doing his job and trying to run an honest business. Kudos. I will be back renting from him in the future. FYI: It's usually best to reserve thru a discount site like Hotwire, Priceline or Kayak to secure the best rates here, rather than asking directly at the location. read more

The worst. Before I went I was wondering why they had 1 star now I'm wondering how they still exist customer service is negative 100 stars

I can't believe this Avis only gets a 2 star average. This gentleman shown in the picture helped me deal with some complicated car issues. He did everything he could to help me figure out the cheapest option for a car even to the point of telling me that making a reservation online might be cheaper than what he was able to offer. He was incredibly helpful, no BS, and is obviously working really hard. I would recommend this place over and over again. I mean it is a small operation compared to those at an airport, but seriously...he does his best to help. read more

I'm in the military and have used rental agencies all across the country. My car was in the shop so I booked online and was pleasantly surprised by this locations desire to make my experience by far the best yet! They didn't have the commuter car I requested ready so I was upgraded at no charge. Pick up and drop off was easy and I found the staff very nice! This is now my local go to even though I live over an hour away in Lake Berryessa because they were so good to me. read more

MANAGER IS A STRAIGHT LIAR! Never coming back here again. He told us that gas would be free but as soon as I dropped it off, the other location stated that gas will have to be paid off! They charge $14 per gallon! When using this useless piece of shit business READ the paper your signing. read more

I just went in to returned a car with my sister; she was 30.min late and she got charged for a full day 130.00, she wanted to take the car the car for that extra day, ; but she was not allowed. They wanted to charged her another 30.00 because the tank was not full and she had even more gasoline than when she received it. Watch out read more

Poor customer service. Scheduled car pick up on 12/24/2015 at 12 and no one called to say that they closed early. Arrived in site at 12:38 because my paperwork said they close at five and I was running errands before hitting the road. Needless to say they were closed!Poor poor customer service and I will never attempt to do business with them again! read more

Worst experience renting a car here for the stupidest reason and advise anyone considering this place to not waste their time. I live in Vallejo and bought a Disneyland annual pass earlier this year and rented from this place twice and was planning to rent at least two more times by the end of the year. The first time I rented I was very suspicious and should have not gone through with it. Whenever I travel I look into reviews and other websites to make sure everything checks out right and every review from other locations this place has been bad. But I needed a car last minute and this place was the most convenient for me, there was also no bad reviews for the location they are currently at so I figured it should be okay for the price and booked it. When I got it that potable office for the first time I was behind a couple who had a problem. As I was being helped by Sam who works there the man that just got his car noticed the tire pressure light was on so he went to Sam to let him know and Sam says he checked the car earlier and there was no problem. So the man goes outside as Sam continues to help me. Then the man comes back and said he found a nail in a tire. Sam again is denying that anything is wrong even though the man says he can clearly see the nail. Another man that works there must have helped the man because that man told Sam there was a nail in the tire and Sam admitted to that guy that he didn't check the car after telling the customer he did. I rent cars a lot but usually get them from airports. I'm used to almost always being offered an upgrade for free but I understand if I wasn't at this place, airports have more cars to offer. I am also used to someone working at the rental place going over the car with me and noting every single scratch and dent. This Avis in Vallejo doesn't do that. They just hand you the keys. I should have not gone back after those two situations but I had no problems and I figured it's just different in Vallejo than in a big city. The second time I rented had a problem when I dropped the car off with Sam. He said I was given the car with a full tank of gas and since the gage isn't actually on the "F" I will be charged for gas. My problem was that I filled the tank on my way there to the point where the gas pump stopped and the gage was just under the "F" but I guess not over it. I explained that to him and asked if it's just the car because it filled it until the gas pump kept stopping. He argued with me so I asked how much will he charge because if it was $2 okay whatever I wouldn't care. He answered 2 gallons. I told him it was a 10 gallon tank in the car if 2 gallons were missing it would be missing a quarter of the tank, not just a faint measurement that everyone would consider full. He kept repeating its policy so I took it back to the gas station and forced the pump to fill the tank until it was leaking, it cost me not even $3 to do that. From my experience with Sam I felt like he was just adding on any little charge he could or lied to get out of something like he did with the man with the nail in the tire. I'm never going back here and I'm never going to use Avis or Budget in the future because a lot of people have had complaints for the one in Vallejo for years yet they still let it be ran the same way. I tried calling their customer service to complain but they were closed. I am also trying to file a complaint with Costco who I booked the rental with, they should not be affiliated with a place like that. Avis and Budget lost at least 2 more car rentals from me this year a lone and all the car rentals I will use in the future. They lost that all for $3. read more

When you rent a vehicle, it is because you need a vehicle. Moreover, it is very likely that when you rent a truck, you need a truck and not a compact car. I needed to rent a truck for the weekend to handle removal of a large piece of furniture from a trade show in which I was staffing a booth all day Saturday and Sunday. I chose Budget because they were the only car rental place in Vallejo that opened at 8am on Saturday. Because of past car-rental fails in my experience, I wanted to be really sure that the truck I reserved would be available. I prepaid for it and also used Budget's online chat to ask the representative whether there might be a problem. My online chat occurred 36 hours before my scheduled pick-up time. The representative advised me the vehicle I had reserved was not currently at the location. Here is the transcript for the next part of the chat: 18:13:15Jen:Does this mean that a vehicle will be transported to my location for the appointed time? 18:15:03Michelle:This means that if you make a reservation you will be guarantee that the location will have the vehicle for you. 18:15:14Michelle:We do not deliver vehicles to another location. So I thanked her and felt reasonable assured that all was in order. The next day, in the middle of the frenetic day of setup for our show, I received a call from the guy at the Vallejo office letting me know that the truck I had reserved was not available. He offered me a car instead. I said no, I needed a truck. I asked whether the truck would be available by evening. No, he told me, the truck would not be available until Monday. I said I would like a refund. He told me he was not authorized to issue a refund. He gave me a number to call. After ten or 15 minutes on hold, I got to speak to an agent about my cancellation. She said there would be no problem, but there was a $25 charge for cancellation. When I told her that was not acceptable, she transferred me to a supervisor. Another 10 minutes on hold. The supervisor authorized my full refund, also mentioning that when I received the confirmation email, it would indicate that the refund would be partial because of the $25 charge, but I should ignore that and know that the full amount would be refunded, although it might be a couple of weeks. Because of Budget's unconscionable incompetence, I had a new thing to juggle on top of my work at the show: how to find a truck when no rental companies were open. Needless to say, the stress level this added to my job was colossal. If only I had read the other Yelp reviews before I resorted to renting from this place! Not sure how this place has stayed in business, but I hope they are out of it soon. read more

DO NOT!!!! I repeat DO NOT go to this place for your car rental needs. I wish I could give minus stars....I have had 2 horrible expierences with him. ASIM SEHGIL is a liar and will say anything to get your money. I reserved a "premium SUV" through Costco Travel, when I went to pick up the car, the guy was giving us a minivan!! Not the SUV i reserved online. On top of trying to give us the wrong car but charge the same price...(the minivan is supposed to be cheaper than the SUV), he was rude, yelling at us and cutting us off while we were talking to him. We walked out and got a car from another rental place. I called the man before any of this drama went down, to confirm he did have our car, he said yes he did have it but would be giving it away in 30 mins if we didn't come and get it, in the midst of overtalking me and yelling at me about that I told him I would be reporting him to Costco Travel HQ and Budget/Avis corporate he yelled go ahead, go ahead, go ahead!!!!! And hung up on me, that was the icing on the cake. I will never go back to that place a gain and I strongly urge ou not to either. UGH!!!! Im so mad at his atittude and lack of customer service skills. I hope this place loses all business and goes bankrupt. I can't believe Costco goes through these people. I hope Costco fires them after I call their corporate office. read more