I'd give them a ZERO if I could. Horrible service, bumper damage, paint scratches/damages (that had to be pointed out to them), torn seat, heater broken , windshield wipers so old all they did was make noise, charged for fuel even though we returned it with more than the 1/2 tank they gave it to us with. Costco travel has been very helpful trying to get things resolved however, I think they should be removed from Costco's vendor list. Would not recommend!!!! read more

This place is terrible. The customer service is horrible, even by rental car standards. Their cars are never clean, always have issues and they are never able to accommodate any kind of swap necessary to solve for an issue. You are on your own to find another location to swap. These jackasses have ruined the start of my vacation. Watch how they work at the site and the level of unprofessional and total like of pride or attempt at quality is astonishing. read more

They had a car for me when I needed it, and upon driving it home, I noticed an error light on so I called the next day and took it back. They had another car I could take so problem solved. The new car was dusty so I washed and detailed it, cleaning the interior glass, etc. I returned it to them clean with a full tank and told them I was happy and I will definitely use them again read more

Worst service ever. They spent a half hour telling me my car was already picked up. Then when they realized it wasn't already taken, they wouldn't give me a car because the reservation was under a colleague's name. Never an apology or an effort to try to help. Just acting the whole time like I am an idiot. Matt was horrible!!! I've never been treated this poorly at any other rental. read more

Demetri was super nasty. I booked twice because it kept coming up in Google he called me very nasty and even after I apologized he said not one word and slammed phone shut. I will never use their service. I needed an emergency car for an early flight this Sunday morning and he was no help at all ! read more

Awesome rental experience! I highly recommend this Avis location! I recently rented a vehicle from them. I showed up without a reservation. (Didn't realize it was a good idea to reserve ahead of time ) The manager not only rented me a fine vehicle but gave me a very reasonable rate. read more

Jonathan was amazing, he had everything ready to go and made sure we got the car needed for our vacation. Jonathan went above and beyond in helping us through the whole process. Easy pick-up and drop-off and was very attentive to our needs throughout. Thanks for making it easy, affordable and quick. Keep it up guys. read more

Beware of the manager there named 'Hassan' at this location. Will try to be really nice until things are smooth and in his favor. I was charged extra for the fuel even though I refueled it. But he just doesn't wanna listen to me and keep insisting he didn't make any mistake. Anger is his best friend and not customers. He just shrug me off saying he had other customers to attend (within 5-10 mins of discussion and there was only 1 more customer behind me). AVIS is definitely a good company and they are working on refunding the charges but this guy will bring a bad name for company. read more

I had a great experience with Avis in Topeka. I rented the car online the night before as we had a family emergency and had to leave early the next day. I arrived earlier then my original rental agreement and they had no problem bumping up the time and getting me in the car and on the road. The guy inside was quick to get my checked out, walked me to the car and did a full inspection with me, checked the gas and sent me on my way. Thanks for the great service! read more

Be very careful of extra charges to you card after you return your car. Two times in a row now, I have had charges added that weren't called for. Most recently they added an "EZ fuel" option after I returned the car. In spite of returning the car with a full tank of gas, with receipt for proof of fuel purchase. When I went in to talk to the attendant I was told it is an automatic fee added if you drive less than 75 miles. Upon calling the 800 Avis customer service line, I was informed that this is incorrect and that it would've been added to my final charges by someone at this rental location after the fact. So pay attention to the final charges to your card! read more

Great AVIS rental experience in Denver Colorado. Got me in and out after I missed my flight and couldn't rent a car at FOX rental. This was set up for a one way trip to Kansas City. As time went on we decided to change the drop off location to Topeka Kansas. We called AVIS in plenty of time they changed the drop off location but said we had to be there before 7pm as that is when they closed. We dropped the car off by 6:25pm and the door was locked but had an open sign in the window. Google also stated they were open until 7pm. We dropped the key and called customer service just to make sure we weren't going to be charged another day since no one was there. Customer service told us to check the receipt in the morning. read more

Very unprofessional, dirty car, and horrible customer service. If you feel like being yelled at and ripped off for $100's then by all means rent a car from them. read more

I rented a Avis car in Lawrence KS and drove to Topeka (about 20 miles west). In Topeka, the car wouldn't start and when I called Avis in Topeka around 5:30 pm and nicely told the employee that the rental I had from Lawrence wouldn't start and asked if he could come get me and trade this car out for another rental, he refused to come and said he can't leave the lot, although I was only a mile from his lot. This angered me, and this man went home for the day at 6 pm knowing I was stranded in a parking lot with a rental that wouldn't start! I called Avis' roadside assistance but the wait time was very long (I was left on hold for 20 minutes, never even speaking with a live person) and my phone had a low charge on it and I was unable to get anyone on the phone because my phone was so low on power. As a result, I was stuck in this parking lot with no way to get help and Avis in Topeka wouldn't even help me before they closed, although I nicely asked the man to. After a long time, a good samaritan offered to jump the rental car and it started and then I was able to drive to Lawrence where I live. The next morning the car had to be jumped again and I drove it to Avis in Lawrence and spoke with the franchise owner, Abdi, who owns the Topeka and Lawrence Avis and he was unapologetic that I was left stranded and hostile to me, even defending his employee in Topeka who wouldn't help me. I probably rented 20 times from Avis in Lawrence in the previous 7 months and probably spent $3,000 of my own money doing this and this is how I was treated when the rental I had wouldn't start. I was left stranded and obviously this was okay with Abdi the owner since he was unapologetic to me and even defended this employee. I would never recommend Avis in Topeka or Lawrence to anyone. The franchise owner Abdi is not a good person and his employee in Topeka left me stranded in a business parking lot when he could have come and got me and traded the car out, but he refused. This man is an awful person and I would never recommend Avis in Topeka or Lawrence, and they are owned by the same franchise owner whose name is Abdi. read more

Steer clear, but if you must rent from this Avis, INSIST on a walk-around and check your gauges--especially if it's a one-way rental. The Topeka location sent us off with 1/4 tank of gas and a ding on the door. The receiving franchise was none too happy (understandably) to receive a damaged car with less than a full tank (we weren't about to return it full). It took 30 minutes of discussion and phone calls to sort it all out. Turned into a bit of a contentious hassle. Granted, we should have been more careful, but shame on the sloppy protocol at Topeka Avis. read more

Accommodating! Auner processed my return efficiently, checked on my upcoming reservation and got me a better rate. Awesome! Cheap and quick gas next door. read more

I just rented from this place and received an EXTRA bill for almost $300 for bringing the car in a half day late due to weather . They also don't tell you that the loss damage waiver is a cost PER DAY. Of use of the vehicle ... The guy here can barely do math and is a con artist , I called customer service and they don't care at all . If I could go back I would rather walk then ever use Avis again in my life !!! read more