We arrive at the airport and as a preferred member, the pick up is at the lot. We have C class car to pickup. We have no problem of it. However, the car does not have the USB 2.0 or 3.0. In addition, it has no cigarette charger either. The only thing the car has is the USBC. Which is the latest technology. I have ask for a change of the car for different model that carries USB. Unfortunately they out of any car with that class. So I have to ask for another class. They don't have any car until three car class up. It is ridiculous for airport location do not have car. In addition we have to wait in line for to be serve for half hour even I told the tender I am preferred member. read more

Avis Rent A Car - Car Rental Near Me - San Antonio, Texas

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Dirty ass truck!!!!! Carpet smells like it has never cleaned. And Picked up two hours ago. Sad I left the airport garage which was kinda dark and didn't realize how dirty it was until I drove two hours home. Came back to say the charged me twice for one car seat. And I ALSO GOT A WARNING BECAUSE ONE OF THE REAR LIGHTS WAS NO WORKING. read more

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Some things remain the same! These reviews are correct. Expect to spend at least and hour and half to two hours! It took me 2 hours just to get through the line! Then, once I got to the parking spot my car was in, the car was gone. So I had to find the agent booth and have them reassign me a car. 2 and 1/2 hours later, I was headed to my hotel! Completely insane!! read more

Do not rent here at AVIS at SAN ANTONIO airport. They are connected to Budget car rental which is the worst and they use the same agents. Everything is slow. The lines are long and you will be waiting for your car rental for an hour or more. BUDGET and AVIS is the WORST. AVOID these companies ! read more

They say everything is bigger in Texas. That must include my disappointment with this AVIS lol. I've rented from AVIS 3 times at SeaTac (Seattle-Tacoma), and each of those times was pretty seamless. My first time in San Antonio, and it was anything but seamless. I signed up for AVIS Preferred so I could skip the insanely long line at the Rental Car Center and head straight to the rental car lot. Sometimes, you can go directly to your assigned car; otherwise, you could just go to the Preferred counter and check in there. Easy, right? Oh I wish lol. I didn't remember seeing anybody at the regular counter while I was passing through, but at the Preferred counter, there was a line that zig-zagged in three short rows. Even though the rows were short, they felt long because of how long each agent took with each customer in line. There were no more than two agents at the Preferred counter, and neither one of them showed any desire to be there. Not a big deal if your interaction is short and fleeting, but with how long the line was, it felt like an eternity! No joke, but it took about an hour before the female agent drove up to me in my assigned rental car. And there's more to it. Keep on reading. I tried to hop onto the AVIS app to see what car I'd be driving, but the app unfortunately kicked me out. Okay, no worries, I might be able to see my name on their Preferred Counter. No, turns out they only listed the first x or so names alphabetically, and my name was well after that x. Ugh! No choice but to wait in that long line. As I was waiting in line, I saw the female agent run to each customer's car from the Preferred counter, thus holding up the line even more. So incredibly inefficient! Why not just relay the information to another AVIS employee and have that employee drive the car to the customer instead? With every instance of this I saw, I almost wanted to pull my hair out of my head! It was so unbearable to watch! Like they made zero effort to try and make the process more efficient. I hated my experience waiting in line, especially since it was getting pretty hot, and I was starting to swelter in the hot Texas heat. When it was my turn, I saw how long the line was and estimated that the last customer in line would have had to wait well over an hour the way things were going. Meanwhile, the female agent needed 10 minutes to get me my rental car. After about 5 of those minutes, she walked back to me and asked me something about a truck. I couldn't hear her well and didn't know what exactly she asked, but since I don't drive trucks, I simply said that to her. And off she went again. What car was I going to get? When would she return?! Those questions kept floating in my mind for the next 5 minutes, anxiously awaiting the answers to both. She finally returned with a black car, which I was able to tell was a Nissan, but couldn't tell the model. I asked her, and she initially said Nissan Altima before switching her answer to Nissan Sentra. This can't possibly be good if she doesn't even know the car she just drove a minute ago lol. After finalizing my transaction, she handed me my key, and off I went. Since I had gotten kicked out of the AVIS app, I couldn't get out using the Express Exit, so I went to the Agent-assisted lane. The agent there told me I should have gotten a text with a QR code for Express Exit. I did get that text, and it took a few moments for that QR code to pop up. I had to place my phone underneath the QR scanner, and the gate in front of me opened. That agent at the gate also wished me a good day, something the agent at the counter neglected to do. Such a stark contrast in customer service! The car operated in a smooth manner throughout the duration of my trip to the Alamo City. However, there was some questionable decal on the left side windows. Usually, AVIS takes the time to thoroughly clean each vehicle between customers, but they didn't take the time to remove those marks on the windows?! On the flip side, at least it made it easier for me to identify my rental car in a crowded parking lot lol. I was expecting drop off to be as much of a pain as pick up, but it was surprisingly smooth! I simply had to drop off the car and leave the key inside. I don't think I even needed to wait for an employee to scan the car to verify my return of the rental car, but I made sure to check in with one to ensure I didn't have anything left to do before making my way to the airport. My experience picking up the car was definitely a 1. Luckily, the smooth operation and drop off of my assigned rental car brings this rating up to a 2. However, I still can't believe of all the cars they decided to give me, they chose one with marks on the windows that I didn't even know what they meant. If I make a return visit to San Antonio, I'll make sure to log into the AVIS app before my flight so I can try to see if I can bypass that line at the pickup counter. read more

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The service agent working at the San Antonio Airport by the name Courtney refused to give me, my vehicle when I arrived early at 220 in the morning. When I arrived he was helping another woman and once he finished with them he told me they were closed and could not give me a vehicle. I then had to wait at the airport for 5 hours to wait for a vehicle just for them to not have one ready. The supervisor states that she cannot do a thing. The lack of accountability and professionalism is out of this world. I would never return or recommend using this service when there are many better options. read more

Never ever rent an electric vehicle. The cord to plug in to residential electrics was missing and they told us to return at 80%. Tried as we might even using GPS there are no stations around that we could find. read more

We picked up a ford van on the 18th for the military graduations on the 19th and 20th. When we arrived at our rental parked the van next morning it was dead. Fought with Avis to get a replacement. Late for BMT graduation. Had to uber 9 people and Avis refused to refund. After went to airport to exchange and the manager was rude and stated ( Im the boss here and u wont have a different one till i see conf# ) even though it was on his computer. Argued for an hour finally got a replacement that is worse. Lights wont turn off on the inside. Parts broken on inside. Called and they said u only need it one more day so try to deal. 1st and last time with Avis. read more

Avis Rent A Car - Broken rental van - Car Rental Near Me - San Antonio, Texas

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I have got to compliment Denise a very nice, professional and informative lady in Avis. 10/10 excellent customer service!

If you choose Avis I heavily suggest you add 1.5-2hrs to your itinerary, you WILL be waiting in line that long. This is my 3rd time renting from them (company choice). The line is always long and there is only 2-3 agents working at the slowest pace possible, not to add that ppl act like they've never rented a car before using prepaid cards etc. Smh read more

I agree with the other reviews that there is a long line, but if you sign up for their free loyalty program in advance you can skip the line and go directly to the garage. I did not know this and waited in line anyway. The car I had reserved was not available so they upgraded my reservation to a dodge charge which I actually really enjoyed driving. It was very clean. The drop off process was very quick and efficient. I had declined the prepaid fuel option and filled up the tank before dropping it off, but when reviewing my receipt later, I noticed a $98 fuel charge. I only had the car for 2 days... I called Avis customer service and they quickly admitted to the mistake and said I should see my card refunded within 5 business days. So make sure and check your receipts carefully and take a picture of the full take in case you need proof that you returned it with gas to avoid the $98 charge. read more

When the vehicle was picked up (I had an existing Budget reservation), the lady at the Avis/Budget counter re-booked a new reservation under Avis. She only asked for my ID, no phone number or email address. Because this was a new reservation and no contact information was collected, I did not get a copy of my receipt upon return of the vehicle. I have spent too much time trying to get a copy of the receipt with still no luck. Because she did a new reservation, that resulted in a new rental agreement number (which I don't have). The national Avis Customer Service is no help. Even with the full credit card number, charge amount, name, dates of pickup and drop off, and location, they can't find my rental in their system. They advised I could go to any physical Avis location and get a copy. Went to the location nearby and they couldn't help either, stating they can't see other locations more than 2 weeks past. What kind of rental car agency can only find a reservation with one piece of information. I will NEVER book through Avis or Budget again because of their very poor and inadequate Customer Service. I would've given 0 stars but that's not an option. read more

Upon pickup the guy behind the counter announced that no cars were going to be brought up for a while because it was raining and their runners don't like to get wet. While going over the options I wanted with my rental, I declined all coverage and asked for the prepay fuel. Within one hour of returning the rental I was emailed the receipt which included a $201.80 for fuel. I called customer service and was placed on hold two times so they could look into this for me. They then came back on to tell me they checked and the prepay fuel option was not selected and there was nothing they can do about it. Ultimately, it's my fault for not confirming that was added but I wasn't paying much attention as people were all angry about their cars not being brought to them because their staff didn't want to get wet. Seems like this type of false charges are what Avis does. Other reviews say they weren't charged for options they declined and the gas option wasn't added when requested. I will not be using Avis anymore. read more

Been waiting in line for half an hour Slowest personnel and they have no sense of urgency

My problem is that, despite my reservation made weeks in advance, they did not have the right-size car for me (Economy). Same price, but I had to choose between a gigantic pickup truck and a big 3-row van. I chose the van. I'm somewhat uncomfortable driving any unfamiliar vehicle, but being forced into one larger than I'd ever driven before was really disconcerting. I survived, but I wasn't happy. read more

I moved over to Avis because of all the problems Hertz was having with their customers and I was pretty pleased with the service. The staff at SAT were friendly and accommodating. The line moved fast and I was helped right away. When we went to get our car they had run out of the class of car we rented so they upgraded with no prob. The only thing I didn't like was no one walked around the car with you so I have no idea if they knew it was all scratched up. I took pics before I left so they were time stamped. Even when we returned the car they barely checked it out. This is a concern because who wants to get a bill or be blamed for something they didn't do. Overall I'll definitely use them again. read more

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I rented a car from the Austin airport location and turned it in here after a week of use. I got here around 4:30AM on a Friday and there were lots of customers there turning in cars, but no clerks to check them in, only a security guard telling us all to leave the keys in the car. I left the car and a few hours later I got an email with my receipt, so clearly they checked it back in. Everything seemed fine, my issue is that they really need to have their staff there as soon as there are flights that people are arriving for. read more

Man, F this place. The 2 "ladies" behind the counter are rude af. I told myself many years ago that I would never do business with Avis again. Now I remember why. read more

Waited in line for 20 min with several other people while the 2 avis agents went behind the employee door. Was finally helped by the gal at the "payless" counter. SHE was wonderful! read more

Avis Rent A Car - People standing in line - Car Rental Near Me - San Antonio, Texas

If you're not Avis Preffered it's an hour wait in an insanely long line. 10 terminals with only 3 workers. No lines for the other rental companies. Choose one of them. read more

This place was crazy and it took me an hour and a half to get through the line and then receive my car. I thought I was done with lines after I left the check in area but it also was a line called Express Assign to receive your car. They were out of gas powered cars and offering people electric cars. It was my worst experience ever renting a car. read more

Be ware! this rental car site likes to get you to the counter with the cheap online rate then make you rerun your reservation for more when you arrive. Even if you have a confirmation of booking in advance and have prepaid. They claim there's an issue at the counter with the debit card so they get you there with the online rate which is competitive, then when they get you to the counter they say they need to rerun the rate bc the card doesn't go through. At first the number is a hundred plus dollars more but then they try to pretend to do you a favor and only charge approx $20 travel more to help you out. its a scam so they don't have to take a debit card. we travel to San Antonio often and have seen this happen to others in front of us and experienced it ourselves. read more

Just no words. Wish I could give the place a -10 rating. Was delayed several hours, arriving after closing. Of course called before departure and was assured multiple times that my vehicle would be waiting. Didn't believe it, but was somewhat reassured by the fact that'd I'd received a link to an express exit pass and my assigned car. But - surprise - when I finally arrived the reservation was cancelled! Despite the flight number being attached to the itinerary. Despite being emphatically assured that this wouldn't happen. Central number was naturally utterly useless. Security guard tried to help but couldn't do anything without the reservation in the system. After a cancelled flight and multi-hour delays on the rebooking, the last thing I wanted to find at 3 am is this moronic incompetence! And with a President's Circle customer, no less! Just how difficult would it have been to have left the contract on the board for after-hours arrivals, like other rental companies seemed to manage? Utterly inexcusable, Avis! You simply suck!!!!! read more

I am a long-time Avis Preferred customer. The last two times I used Avis in San Antonio I had to wait in a line to get my Avis Preferred car instead of being assigned a car in advance and simply walking to the assigned slot. I asked the attendant why I did not have a car assigned, and he said it was because they were short of cars. However, the Avis parking area was full of cars. He said they were rented but could not explain what that meant. I won't use Avis again. read more

I reserved a vehicle with large cargo space 2.5 weeks in advance & completed the advance check-in the day before. Upon arriving at the SAT terminal it took me 1.5 hours to advance in line to the counter. For a full 30 minutes the line did not move and several people were timing each customer encounter with the avg. being 10 min. & some people waiting at the counter for up to 25 minutes apparently because many cars were overbooked and not available when people with reservations (such as myself) arrived at the counter. When it was my turn I was told that the vehicle I reserved would not be available for 24 hours!!! (I also believe that some people were allowed to upgrade, further depleting the correct cars being available for those that reserved them.) I was told that my only option was a vehicle with much smaller cargo space and even switching out the vehicle for the correct option the next day would not be an option! After all this frustration I was assigned a vehicle with 5 different warning lights lit up on the dashboard and a bent license plate that constantly banged against the back of the car. To say that this was a terribly aggravating and headache-inducing situation is an understatement! I will never rent from Avis again and have advised several of my friends & family to similarly avoid a company completely devoid of customer service and operational competence! read more

Did not honor reservation due to being out of cars. While more expensive def will go with company other than Avis, Budget or Payless for future car rentals. At least 15 people were left to figure out what to do since Avis was out of cars on 26 Jun read more

The night manager did us a solid and rented to us with a debit card, when Herz did not! Thank you Avis, we made it to our destination on time and safe. We are two 20year veterans who maxed out our credit card in Las Vegas celebrating my husband's birthday, just dayz earlier. This is our car rental company from now on!! read more

Avis Rent A Car - This is us saying thanks again Avis!! - Car Rental Near Me - San Antonio, Texas

I recently had the worst Avis experience ever at San Antonio Airport. Despite having reserved an economy-sized vehicle, they only had electric cars available. Anyone familiar with San Antonio knows there aren't many charging stations, and the downtown traffic is horrendous, making an electric car highly impractical for long daily drives. When I declined the electric vehicle, they offered only a minivan, which I'm uncomfortable driving due to its size and the fast-paced Texas drivers. Additionally, the staff was extremely rude. Surprisingly, the lady at the preferred counter was even ruder than the one at the regular counter. Overall, a highly disappointing experience. lines. read more

The worst car rental location I've ever dealt with. At return I was told to leave keys in car and receipt would be emailed. Two days later no receipt and Avis app shows car not returned. No one answers the phone at this location. I will NEVER use Avis at the San Antonio airport again because they are lazy, unprofessional, and incompetent. read more

Stopped by to do a car swap because we had an issue with our car. Extremely helpful and efficient staff.

Slow. Very slow. 8 stations and only one agent. In addition to being understaffed the agent was remarkably slow. Lots of duplicate efforts, not well organized. The line was only one person when I arrived and it still took over a half hour. They didn't even have the vehicle itself ready, and this was hardly a high volume period. Ended up taking a smaller vehicle just to get out. Line was up to 10 people before I left, still just one agent. Getting the car took an additional quarter hour. The people in the premiere line were waiting forever as well due to poor staffing. Very Unsatisfactory. read more

Avis!!! Avis!! Avis!! Ok you guys HAVE to do better!! I am not speaking to my friends, but this is directly for Avis to see. Now I am a vet and I consider it a wonder thing when companies recognize that and show vet that we do matter and that we are appreciated so you must understand it REALLY saddens me to do this review. Let's rewind the video tape. Sooooo I planned a vacation for my son's birthday and the 1 thing he has always liked was the Jeep Wrangles to even though they don't have a lot of space...Quess what I did? I rented that Jeep Wrangler for my son to experience...well needless to say it was anything but enjoyable sadly. I prepaid so that it would be easy for me to pick up my vehicle and get a head start on the road...BIG MISTAKE!! got there and there was a waiting line from HELL...I was on that line for 2 hours..no lie guys...THEN to add salt to the injury we then had to wait another hour for the line downstairs. OK! OK! no harm no foul right? NOPE!!! I get the Jeep..GORGEOUS white...I smiled from ear to ear..THEN I took it down the road and guess what? The wheel started shaking uncontrollably to a point where I had to turn around a come right back. The guy who walked up to my car had the nerve to say...that's normal..well I was born at night BUT not last night and I told him...nope something is wrong with this vehicle. Thankfully I am smart enough to seek out a manager who confirms. Something is wrong with the truck! Ok so you think it's over, right? NOPE! Ok they proceed to put me in another Jeep and as soon as I turn this one on it chimes....Oil Check... ok REALLY..I can't believe it...Now mind you the young lady who gave me my truck the first time..is annoyed..she says she hasn't had her lunch and its obvious she is aggravated...not at me but the situation. I pretty much begged her for another vehicle because remember it's for my son's birthday! So she finds me another Jeep and it's not as beautiful or has all the amenities like the other BUT ok at lest we have something right? WRONG!! Now if you read this far, you're probably thinking..DANG what else could have happened??? We'll let me tell u! We get to our destination and guess what this car say...LOW TIRE PRESSURE!!!! Are you kidding me??? by this time I have fully regretted this whole transaction but it's too late now...SO I call up Avis to have them send someone out to rotate the tires...The guy took forever but I digress..he got there, right? WELP he doesn't have the right tools to rotate the tires...are you kidding me??? Not at all...he THEN has to call another guy who takes again FOREVER to come...welp our day is ruined BUT at least its fixed... I get back home a figure well at least this is over with WRONG!!! remember I told you ...I prepaid right...Well thankfully I check my bills and have warnings set up if anything suspicious comes on my account to alert me..Tell me why Avis THEN tries to sneak an extra $220.00 on my account..Thank you to my back for catching it smh..I call them to ask why that charge is on there and they said because I cancelled Roadside assistance..UHMMMMM what??? I didn't cancel anything AND you came!!1 are you guys kidding me? Now the customer service rep who I spoke to was nice and gracious..he put in a credit that will take 5-7 days to adjust BUT I think this is outlandish..they NEED to make this right with me ASAP! read more

This place does not seem to understand the basic premise behind their business model. You give reservations, that means you have a car for me when I arrive. I selected the car type I want, you want to know when I am arriving so I tell you. Great concept except for one flaw. "YOU DON'T HAVE ANY CARS" when I arrive. Really? Lucky though I am a preferred member. This means you are dropped off at the little building where a small man sits and tells you they don't have any cars left but I do have a van? Hell no I don't want a Van. I reserved a full size car. Meanwhile, two more people behind me wanting a car. When you look around I see plenty of cars, but I can't have one of those.... No reason except those people must have the real reservation. He leaves to look for cars coming through wash. Now we have 5 people waiting. He finds a small car and give to a woman in line, no I want something better. Finally, he pulls out a 4 door F150 Red truck. I guess that will do. After all, I am in Texas so what else should you get read more

Avis Rent A Car - When in Texas what else would I rent? - Car Rental Near Me - San Antonio, Texas

Super nice ppl working here but logistics are a mess! Count on spending a good half hour to a hour for picking up your car. Ladies spend too much time chit chatting with the customers and hold up the line. They also messed up with where my car was and they seemed offended that i wanted a smaller car. It IS Texas, and I guess bigger is better in this state. read more

Avis Rent A Car - Inside - Car Rental Near Me - San Antonio, Texas

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Awful awful awful. Preferred member and had to wait in a long line even though I had a car reserved. For a while they only had one person working the desk. Out of cars so they were grabbing them right as people turned them in. I got a dirty car, half eaten bag of chips, car smelled like cigarettes and gas tank not filled up. I rent from Avis a lot - this experience was brutal read more

Laziest, most disorganized, Mismanaged, rental in SAT airport. Good luck with the service level. They lose cars and send you nasty letters threatening to arrest you for stealing it. They don't do inventory to see that their associates don't check in cars, nor do they answer phones? Nor return calls. Just send out deflamation of character letters in which they state are standard. Luckily, after relentless pop ups at the site, they found they had re-rented the car to another customer. Checking out cars with pre-existing open contracts. It is what it is. read more

This AVIS rental car location was a-okay. I picked up my car on a Thursday night (around 10pm), and it was very fast to get through everything needed to get the car. I'm glad the rental car area is attached to the airport (no shuttle needed)! Drop off was also pretty fast on Sunday. Really good prices as well. Would use again. read more

We upgraded our "luxury" because we are "valued" members of the military. I only went to a federal academy for the Lord's sake. But I can tell you one thing worse than deciding between the border patrol, or the Korengal Valley- and that was being BORN & RAISED IN NEW ORLEANS and SURVIVING KATRINA! You militarily brass need me to re-vamp the outdated system that is currently in place: a "bearings book", a quarter, a pen, piece of paper, and a handkerchief. I think these "brass" really need to GO BACK into the field. We NEED to train OUR OFFICERS (to take a shower) with "a gram" of powder, a Sharpie, a cell phone, a locking boxcutter, and a credit card. Paper? F paper, with skin you have a whole canvas to write on, correctly? I guess I am just agitated with the whole airport thing- I should have taken a train - at least I kno the b would be on time, right? Without all the harassment. I saw some young kid that looks like "Fred durst" ( and he wasn't be profiled, right? Ahahahahahahahah) I whispered in his ear "they're triple searching you because you have those "sleeves" and millennials are just going to have even more problems, because while they were searching a "suspected narcotics smuggler", I saw they were shotgunning, and the man "with the plan went through with no problems....." Whoever is the regional director of the TSA should be FIRED! As we are in the process of Making America Great Again. Like I told the postmaster the other day. I understand that all you hear is UPS this, FedEx that. I say "what you need to say to them is F-OFF!!......" In 2005 when ups had an IPO, the stock started at $80/share, and has since 3-for-1 and 2-for-1 split. Then I had to "reiterate that what 'UPS' does in a YEAR, the USPS does in 3 days! What FedEx does in a year the postal service does in a single day!!! SO YOU BETTER GET WITH THE PROGRAM AND STOP DISRESPECTING MY VETERANS. So if you take 365/3=(121.75) and multiple that by a "conservative $120 per share" - OUR POSTAL SERVICE is at $14,610 per share. That blows away google, Netflix, Facebook, yahoo, Tesla, and Microsoft combined. So if the Pe¡na guy is going to tell me "you should have brought the rental back (because all they offered is roadside service- like a flat tire.) and we would have upgraded you to a Mercedes convertible? Seriously, when I wanted to rent a Lamborghini to begin with (working for Google). And I have this manager that doesn't even know what a DD-214 tell me about service. If he's lucky I might call INS and report him, because I got one word for you MANAGER "Juan peña" who directs my wife to call a 1-800 number at corporate and to "FIGHT IT OUT WITH THEM...." I got one word for you puta!- ¡mentiroso! read more

Joanna is the queen. Exceptional service and communication. Friendly and professional when we returned the car. Give her a raise now!

BEWARE OF YOUR BILL!!! We were forced to prepay gas due to shortages caused by the hurricane. We were informed we would be refunded if we filled up before returning. We filled up and 1 week later, no refund. Had to call otherwise they would've kept our money. Had to send proof of fuel purchase. And as others have said, it's a bear to find where to return. The signs directly from the highway DO NOT help. We went back and forth over a 3 mile span for 30 minutes before we decided to go through the airport and follow those signs instead. read more