Was a very good experience the first time we got a rental car here due to an insurance claim. They…read moreupgraded us to a Nissan Rogue even though USAA only paid for a car rental. I went back to this location about a month later on the same insurance claim. This time, no one said anything about USAA only paying for a car rental. The employee just brought a Rogue around without even asking if I wanted a car. I figured it was the same deal as last time. $115 charge later for the upgrade, I learned it was not the same deal. I explained last time I got a free upgrade and was just told "that was a different contract." While the person I talked to, whom I am assuming was the manager, was not rude, I wouldn't call her customer-friendly and she didn't offer to explain the variance in rentals. If you aren't going to offer the same free upgrade as last time, at least make sure employees gives the customer the option of getting what their insurance company will pay for. So between the 5 from the first experience and the 1 from this experience, I figured a 3 was a good rating for this Enterprise. Edited: I just talked to the new manager, Jacob. He could not have been nicer, so I revised my rating, yet again. His customer service is def 5-star worthy!

I told Enterprise representative that I wanted 2 additional drivers to add on the car when we…read morepicked it up. I have one driver with me and a photo of the other driver's license. The representative said that he doesn't need the additional driver info. Trusting the representative, I signed the contract. Later I found that "no additional driver" unless listed below, which no one was listed below. I have to delay my trip and go back to the local office in order to correct the contract!!!!

Every time I need to rent a car at Avis this location never disappoints me. I had the honor and…read moreprivilege of meeting the owner. He's extremely knowledgeable, professional and very customer service oriented. When I first walked through the door I had a attitude because of something which didn't have anything to do with this business. The owner continued to be kind and helpful to me with a smile. Once I finally calmed down and apologized to him for my behavior. He thanked me for apologizing and told me it was nice of me to apologize. The business was clean and my car was extremely clean also. I love this particular location because it's close to my home. Due to my overall experience from beginning to end being exceptional I informed the owner he now has a customer for Life and I definitely rent a great of cars for personal and business purposes. Take my word Cordova whenever you need a rental please contact Avis at this location.

Had a nearly identical experience to Kimberly B. & Michelle C. Made a reservation a week in…read moreadvance, via Kayak, having already paid in full to pick up a car from this location. When we arrived they told us they did not have a car for us and that there was nothing they could do. Prior to picking up the rental car we received multiple confirmation & reminder emails telling us to pick our car up. They made no attempt to email us beforehand and let us know that there was a lack of availability on their end. Additionally, once they told us they did not have a car for us they did not offer to give us a refund (until I asked about it) or help in any way other than saying "you can try calling this 1-800 number to get a refund". The next several hours were spent attempting to get a refund from the Avis 1-800 number and locating another rental car at a different location so that we could get on with our travel plans. A terrible way to start a road trip and a baffling customer service experience, unlike any I've had before.

We tried to rent a car at this location for the third time and once again, they have no car…read moreavailable. Prepaying two weeks in advance did not help at all. Horrible customer service.

Making a reservation means nothing no cars available and an expected 2 hour wait, if you don't have…read moreany cars it would be nice to contact people and let them know prior because coming from out of town and ubering here and having to wait is truly inconvenient and inconsiderate and there's only one employee. Would never rent again currently waiting with no choice.

The prices are a scam to get you to reserve with them only to get a call the day of your…read morereservation to say they do not have the car or another car to rent you. This company is disappointing and rude because they hung up the phone in my face when I asked to speak with a manager about my reservation. Stay away from this company

To start off with weed, had a very difficult time finding the rental place and after reserving a…read morevehicle when we got there they had no vehicle's. had to wait an extra hour and they still did not have one so obviously we would not recommend it

Great staff, very good at communicating with customers. Courteous, knowledgeable and respectful,…read morewhat all car rentals should have, but not all do

If I could give ZERO STARS.. I would!! After arriving in Tennessee, I discovered that the rental…read morevehicle was infested with ants. This is completely unacceptable for any rental vehicle, particularly one that should have been thoroughly cleaned and inspected before being provided to a customer. Because I was away from home, I took the vehicle to an Enterprise location near my hotel expecting that another Enterprise branch would assist me. Instead, I was met with multiple explanations as to why the branch could not help. What was especially troubling was that no one even offered to inspect the vehicle, assess the ant problem, clean the vehicle, or make any meaningful attempt to provide a solution. Why were they so uninterested in helping?? The LSU VS Ole Miss football game had them "busy." Per the guy who said he was a manager "your best bet is to just go to the airport, but you might get the same results."

So me and my wife are renting a minivan to go to florida with our two children and I saw some…read moreconcerning reviews about this location and minivans. So instead of assuming I simply called them and asked if there would be a minivan available for us. WELL the sweetest girl in the whole world Named Sodia answered and heard me! She then took care of it for me personally called me a day before my reservation and told me to come get the minivan. I told her she should be employee of the year for the rest of her time working for enterprise! ENTERPRISE PLEASE PAY THIS WOMAN WHATEVER SHE WANTS keep her at ALL costs!! THANK YOU A MILLION SODIA!! If not i may come hire her for my business and we don't even have customer service agents!

There are no good rental car companies in Memphis and this location is no different. The staff was…read morefriendly but way under staffed. Had a reservation at 9:00 AM and am still waiting an hour later. They seem to have cars but only one person working on a Monday morning...pitiful

Every time I come to this location and I'm gonna make this, my only location Harvey Word, Jacob…read morebottom, sederick Harper Darius Motton sr. !!! if it's not one of these four guys I don't want nobody else in the city when I tell you I've been coming here for years not just on insurance claims but also private personal rentals. I've also referred family and my friends. This is the only one I go to when I say professional customer service on point I will forever come to this location thank you for all the experiences that you made easy for me.

I rented a Mid- Size SUV. When I got there, they told me that they had a long wait list for a SUV,…read morethey didn't have enough SUVs, and they closed in just one hour. So I had no choice but to switch to a Sedan, a Nissan Altima. The workers there were nice, so that's an upside, but still disappointed that I didn't receive the car I paid for. Why offer availability for a car they don't even have availability for? Why not have more of the most popular car if they know it's going to have a large amount of people wanting it? The website even advertises renting a SUV as one of its major draws. At least the workers were nice and explained everything to me, so I'm not as angry as I could be, I just wish they didn't pretend they had availability for something they didn't have.

Great vans. Easy to rent. Comparable pricing to other rental companies…read more Only one complaint. Staff was 15 minutes late for both my pickup and drop off times. This put my schedule off.

This by far has been the best rental experience ever. From the time we booked our reservations, to…read morepick up, and drop off the owners were so kind and delivered great customer service. From the Gibson sisters, we thank you!