Unfortunately, the reservation I made was not completed because other rentals were not returned on…read moretime. Lettie (not sure of spelling) tried to help us out but couldn't meet our need for a specific time. She made a few phone calls and worked to help, but we had to get a car from a different company. She was doing her best and we appreciate her effort.

They're very slow came multiple times nothing different but the car. Grocery store moves quicker…read morethen the line here

Great place to rent a car…read more I frequently am renting cars from this place for leisure trip or a trip to JFK/Boston airport to pick/drop my family. This time I have booked a minivan for JFK trip and have special requirement for a 8 seat minivan. So that I can get a 3 seat in the middle row and my baby infant can sit near to the Mom and 3 year old daughter also can sit in the middle row. Also I have 10 luggage's to carry. Wow!!!. I have followed up with them for this requirement one day before and also the very morning of the renting day. Not guaranteed answer from some senior employees. But just before my actual booking time I got a call from Nicole and said she found a 8 seat minivan for me. She is found this from some other enterprise far from Manchester. What I know from others is that she is a new employee in enterprise. She did a good work .Great work Nicole!!!. She reached my home to pick me with that car the exact time that I need. The ride was good and my family was extreme comfortable with that trip. As my experience this a great place to renting a car. Couple of times I got brand new car for renting also good customer experience and never had a bad experience yet...

Long story short. There was an accident involving my rental car. I followed the process of filing a…read moreclaim with my insurance company and Enterprise. On my way to Enterprise, I stopped by to see a mechanic friend of mine at a local body shop to get a rough estimate of the damages. While examining the car, my friend noticed the front driver's side tire was worn down to the steel bands on the inside. He wanted to call the police and have the car impounded because it was not safe for me to drive. I told him not to that was only driving to Enterprise to return the vehicle. He told me he would not be responsible if something happened. I arrived at the branch and explained the situation to the assistant branch manager who just argued with me and downplayed my complaint. She then proceeded to advise me that because of the accident, I was being placed on their DNR list. I had not transportation and all my belongings were inside the rental vehicle. She stated there was nothing she could do and that she was closed and wanted to go home. She then locked me out of the vehicle with belongings still inside. She locked the store and left me stranded outside in the parking lot. The next day I went to retrieve my belongings from the vehicle and they been removed and placed in plastic bags inside the branch. While putting my belongings into my new vehicle, I noticed my backpack missing. This backpack contained life saving medications, my birth certificate, passport, cash and other valuables. I immediately reported it to the Enterprise employee and she made some inappropriate remarks to me, locked the door and left. I contacted the police and filed a police report. I checked with the body shop where the vehicle was towed and they did not have the backpack. That vehicle was in Enterprise's custody from 6 pm Monday 8/24 until towed to body shop. No one has any idea of where the backpack is. Enterprise claims to have reviewed security footage and did not want police involvement. How did my backpack just disappear? That backpack contains an emergency glucose kit that took me 2 years to get and I can die without it. To date, Enterprise has done nothing ro recover the backpack! I know they are covering something up! Please avoid them at all costs!!!!! Additional details available upon request!

Justin and Rob were amazing at my most recent visit. They took the time to inspect the car that I…read moreassumed was a costly repair. After a few minutes of fixing the minor issue, I was on my way - free of charge. I've been going to this shop for years, and they always offer exceptional customer service and expertise.

horrible despiciable rotten to the core company…read more takes too long 3-4 business days scammed out of $400 dollars after they supposedly fixed the leak (spoiler- they didnt and the car shut down) save your money. don't come here wish i could give 0 stars

About a month ago, I went to Vernon Auto Sales to buy my truck (2017 Dodge ram... I love it!)…read more Late last week, I noticed there was coolant in my driveway, so today I brought it up to have it looked at. The verdict was it was the water pump which I know is not an inexpensive repair. And then they told me that the water pump was so bad that they didn't feel comfortable letting me drive it. They told me that it was covered under their 30 day warranty so it would be no charge. But there was a problem. I had no way home and no way to get back up to pick the truck up when it was done And then the best surprise of all, they gave me a free loaner and even took it out to put gas in it. I have never been treated as well as I have at Vernon Auto Sales. Should I need another vehicle, I know where I'm going!

Upon buying the car, everything was great. Even in the last year of service, I haven't had an…read moreissue. Only when Vernon Auto damaged my paint during an oil change, did I run into a problem. I made the call the next morning when I found the damage, and I got the run around for 2 weeks. After calling several times, I found out that Jeff insisted that he did not do it. Jason told me he had to wait for Al to return to get an answer. I called 2 or 3 more times in the next week and a half to follow up, and finally was told that Vernon Auto refuses to take responsibility, and if I wanted the damage fixed it was on me at that point. Really disappointed after giving this business 20k plus.

An exceptionally smooth and accommodating experience. Despite the busy timing, they went above and…read morebeyond to ensure I was taken care of and got home safely. I'll absolutely be returning

Reserved a couple days in advance. Went to pick up the car at the appointed time and was informed…read morethere would be no cars available "for an hour or so". I did not have an extra "hour or so" to wait around - I was on a schedule. I left and got my rental elsewhere and was on the road in a half hour. Unacceptable. I'll never attempt to use Enterprise again.

Daughter signed contract for Limo Wedding Event. Paid $275 for what she thought was pickup to…read moreceremony and return to reception. Was devastated to find that driver stated he would not return the wedding party to the reception. Driver demanded $100 in CASH from the passengers All in gowns without money. All in tears. Contract does state it is a three hour wedding. Time used two hours. Could have taken passengers easily two blocks. Wedding party walked in rain to reception. Driver chain smoker with fragmented sentences. Pathetic! Sad!