So I had rented a car from National at the airport for work related travel and it had a low tire…read morepressure. Tried once to fill it but machine wasn't working. Called National roadside and they gave me an address that turned out to be this Enterprise place. They helped me get air in the tires and had me out of the place in a few minutes even though the car wasn't there's (even tho National is a sister company). But very friendly service even for such a minor thing as low tire pressure.

Absolutely the worst experience ever. Made an online reservation for a car at 8am on Friday to pick…read moreup. I get dropped off to pick up the car to head to Texas. I had to be in Houston by 5pm. When we got to Enterprise there was a line of people standing at the locked door. The girl working that day was 15 mins late. Then I was listening to all the people in front of me trying to get a car nobody walked out in a car. One man was trying to swap out an Enterprise car from Shreveport that had 3 bald tires.. one tire was going flat every hour. Worker told him to go get it plugged at Mavis. The man tried to explain to her the tires were so bald that no plug would work. She didn't seem to grasp how dangerous that is . Needless to say he left without a different car . Then she gets to me , by this time it was 8:45am.. I show her my online confirmation number and my credit card & DL. Then she looks at me and says " oh you used the website to book a reservation , sorry but that's not accurate so we don't have a car for you. But, you can sit in here and wait eventually today someone will drop a car off." I said " it's pretty crappy to let people book online get a confirmation number & time for car pick up to be told sorry!" Needless to say , I was my first time EVER renting a car ( well thinking it was rented) , I couldn't wait for a maybe car to get returned. So I called my son to drive all the way back from Brandon to pick me up and take me 30 mins away to get my car. I did not get on the way to Texas until 10am... I cannot believe the largest name car rental company practices such terrible customer service .. being late when people need their cars when told 8am . If all stores are as bad as the Clinton store, I don't see how Enterprise stays in business. No business should allow online booking for cars if they can't keep it accurate. No excuses for such terrible service . And this generation of always late workers... need to be fired.

Took Uber to enterprise only to be told pay an upgrade because we don't have what you reserved. So…read moreI asked if that was protocol because I've never experienced that with Enterprise and the manager said yes. I call corporate and they said no Enterprise doesn't do that. Meanwhile a midsize car comes which is what I reserved, I ask the young lady about the car and she says it's not available. I call customer service and they said they had midsized availability at that branch, but she insisted they didn't. Other midsized cars come in and she gives them to customers who came in after me. I asked her if I could get transportation to a near by branch which had a car and she told me no take Uber, I asked if they were affiliated and she said yes but still would assist me.Took Uber to the airport which said a car would be available but no car was there. I spent $40 taking Uber to get a rental car....if this is how you thank your loyal customers it's pathetic

I've been here waiting on a car for 3 hours. I have never sat around and waited this long while…read morerenting a car! They said it would take half an hour, and here it is now 3 hours later . I will NEVER come to this enterprise again! This has wasted so much of my day it's ridiculous. I am visiting from California and didn't expect my first day here to start like this. Never again!

Had a reservation confirmed through our corporate travel and when I arrived there was no cars…read moreavailable at all. The clerk at the desk said that the manager was supposed to call me last night to inform me but simply forgot. This establishment puts the Cus in customer service. It's the last chance for this place from me and I will be notifying our corporate office to remove them from the preferred vendors list.

I called early this morning to reserve a rental while in Jackson MS in our Motorhome waiting…read morepatiently for our first great granddaughter to arrive! Dominique answered the phone- very personable- great telephone demeanor- she took usual info and said I will be there shortly to pick you up-- SHE WAS-- she looked at my drivers Liscense- we worked out insurance coverage and headed back to her office Simply could not ask for better service from anybody- Dominique you get 5 stars- A+ That from an ole ex vocational agriculture teacher who taught 13 years in the public system and from this experience -- rate everything and everyone on a scale from 1-10 and A-F Dominique gets a 10-A I recommend this Enterprise location without exception Thank you Dominique- Great Job Blessings to you and your family Dale & Linda B Fort Worth Tx

I hit a deer in my vehicle so I had to get a rental until it's fixed. The Enterprise employee…read morepicked me up from the garage where I had it towed and took me to the place in Ridgeland. I was in and out with my rental in less than 20 minutes. I want to give a shout out to Kim Ward, the assistant Branch Manager who waited on me. She was friendly and she really knows her stuff! I had a very pleasant experience with her. Thanks Kim!

They take forever and are not efficient. I waited for close to an hour to get my reserved car.read more

I had the pleasure of talking with Monica and she was very professional and understood my request…read moreand went far and beyond the call of duty.

Very easy to rent the car, wish they had a small car, rather than minivan. The minivan drove…read moregreat, I just like small cars. Renting it was easy, check in was even easier. They will pick you up and drop you off. It is helpful to know what your own insurance covers, so you can decide if you want addition insurance through them.

Friendly staff. Check-in was a breeze. Car pick up was only a few steps from the counter. No issues…read morefinding my rental. Car was clean and tank full. Equally easy return. Great experience!

This was your standardized rental car experience. They had plenty of cars available and they had…read morethe type of SUV we requested. The customer service started out a little sketchy but then the gentleman caught himself being a bit snarky and self corrected. The major issue here is that we requested two car seats, one rear facing and one forward facing. All they had were the rear facing car seats for babies and small toddlers and booster seats. So if your child is too small for a booster but too big for their rear facing seats, you're left with a sub standard safety option. Putting children's safety at risk is not acceptable. If they're going to have the option for different types of car seats, they should actually have them available.

I rent from this location on a weekly basis for my business. Whitney and her crew always take very…read moregood care of me even when they are low on cars. They will contact me and let me know what the situation is. Ive rented from many other locations but this one is the best in my opionion.

I was waiting at the body shop for a pickup for hours. They never answered the phone. Kept sending…read morethe call to an automated number. Wouldn't recommend,

I rented a car from this Enterprise rental site in Richland, MS on Friday, May 5, 2023. The world…read moreneeds to be aware of the quality employees that are at that location. I am writing as a former manager of a restaurant who received a lot of complaints about my employees but very few compliments. So I'm writing to deliver some compliments. I just wanted to say that Daria and Shanekia delivered EXCELLENT customer service to me and the other customers waiting. My car was there, ready, clean and they got me on the road in no time without any issues. They were personable, engaging, friendly and sincerely desired to be a positive source of help and blessing to me. They truly acted as if they enjoyed their jobs and life and transferred all that positive energy to the customers. Those ladies need a raise and a promotion. I hope you appreciate them and the value that they are bringing to Enterprise.  An irate customer came in during my checkout time and Daria handled them with poise, grace, empathy, sincerity and kindness. The annoyed customers had a hard time staying angry because Shanekia and Daria exhibited such a wonderful calming tone and demeanor, the entire time. Daria was the first point of contact, then she shared their issue with Shanekia and the friendliness, calm and peace continued to be exuded by her.  Enterprise has 2 diamonds at their Richland, MS location in Daria and Shanekia. They deserve a raise, some recognition and honor for how they conduct business, treat their customers and represent themselves at the Enterprise rental car in Richland, MS. I will definitely be renting from that location again. If you are in need of a rental car, that is the place to go! Very Satisfied Customer, Eric C. Hite--

I booked a 15 passenger van online back on March 5, 2023 to be picked up at this Richland, MS…read morelocation. Received a confirmed Itinerary and everything that the reservation was good to go. On the day of today June 16,2023 I called this location while I was enroute from my hometown of Greenwood, MS to pickup rental to let the branch no that i was gonna be an hour late picking up my rental at 12noon today to only be told that this location doesn't have 15 passenger vans at it and that they tried to contact me over a month ago about this issue but there wasn't any contact info on me (a bunch of crap). My family and i had a trip planned to leave out early in the morning on the 17th of June and now that i'm just learning of this claim, we haven't been able to find a 15 passenger van anywhere. Enterprise has cost me thousand of $$ to be lost because we had already reserved rooming & paid for in the city of our destination. Now with it being less than 2 days of the check-in date, we are no longer able to cancel the reservation and be refunded. To add insult to this issue, i contacted the main Enterprise and was told that this location does sometimes have 12-15 passenger vans. I don't quite understand why I was told they didn't and being that i booked this van over 3 months ago, there is no reason why there shouldn't have been anything available nor was I contacted. This is very unprofessional of Enterprise Rentals. I would have given them a negative 5 stars if there was an option.

Reserved a Van two weeks prior to our trip. They wait until the day of the reservation to call and…read moreconfirm the reservation. Unfortunately for us, my wife's phone marked their call as spam and we didn't receive the notifications. So they just didn't honor our reservation. We show up, they didn't even try to get us a van. Also the "branch manager" told us she called us multiple times and left a voice mail, which is untrue. After looking at my wife's phone logs, there is no voicemail and only one missed call from them around 1 pm (our pickup time was 5pm). Chances are if they didn't have a van by then, they were not getting one. This issue is 100% them screwing up and blaming the customer. And if this behavior is really their procedure, they have a very poorly designed system. I know we missed the call, but they had 2 weeks to confirm the reservation. They sent us 2 e-mails one asking if we wanted to cancel, and one asking if we wanted to modify the reservation. We did not want to do either so did not respond. Why couldn't they send us an option to confirm the reservation via e-mail? Or call us before the day of pickup or actually leave a voice mail like the manager lied and said that she did? The people were polite as they tried to guilt us for not getting our reservation, but I'd suggest using a different location or company for your rental service.

Made a reservation a month in advance. Picked up the car. Nice employee. Returned the car a week…read morelater. Zero problems or issues. This is a pretty new location so it's possible the early bad reviews were just your typical issues you have with a new business location.

My husband, a disabled veteran, was treated terribly by this location. He was just trying to follow…read moreproper procedures and let them know he still needed the rental while our car was being repaired from a hit-and-run. Instead, they took his keys, made him walk to the bank twice, and caused him to miss his VA appointment. Completely unnecessary, especially when they had our card on file from the insurance company already covering the rental. To make matters worse, they charged us $1,000 up front "just in case" we kept the vehicle longer--even though this is part of an insurance claim and the car is still in the shop. Our insurance stopped paying after 30 days, but industry standard is that the shop rate should be honored if repairs are ongoing. We're pulling our things out and returning the vehicle. It's cheaper and less stressful to rely on what we have at home. Absolutely would not recommend this Enterprise for anyone using a rental during auto repairs. 0/10 experience.

My wife told them she did not want any insurance or any add ons. They added stuff on without…read moretelling her and scammed us out of over $600. They did not give us any records or invoices or receipts until after the charges settled. I called 4 different times and they hung up on me each time. Awful experience.