So I had rented a car from National at the airport for work related travel and it had a low tire…read morepressure. Tried once to fill it but machine wasn't working. Called National roadside and they gave me an address that turned out to be this Enterprise place. They helped me get air in the tires and had me out of the place in a few minutes even though the car wasn't there's (even tho National is a sister company). But very friendly service even for such a minor thing as low tire pressure.

Don't follow through on reservations that's a big problem when ppl have places to be time is money…read morean now costs me more to go elsewhere

I rented a car from Enterprise Rental for August 14, 2026 with the understanding that they were…read moregoing to pick my family and I up at the Amtrak train station. I called Enterprise when I arrived and was told that they didn't have anyone available to pick us up. The person that answered the phone said that he was the only person there and it would take over two hours or more even if they could pick us up. I called the 1-855-266-9565 phone number and shared the information. After finally reaching the enterprise location the branch manager was so rude and disrespectful to me and did everything in his power to hinder me. He gave me a car that needed an oil change and the driver side mirror didn't work, it kept falling down towards the road. The oil change light came on and the suv broke down and we had to get road side assistance to deliver a replacement vehicle. The replacement vehicle was not the suv that we had had reserved. It was an old smelly car that the steering wheel was loose and hard to drive. I was afraid to drive these vehicles during the rental period. They were parked at my hotel. I have called Enterprise Rental about 50 times with no response. Their customer service is pathetic, unreliable and scary!!!

I've been here waiting on a car for 3 hours. I have never sat around and waited this long while…read morerenting a car! They said it would take half an hour, and here it is now 3 hours later . I will NEVER come to this enterprise again! This has wasted so much of my day it's ridiculous. I am visiting from California and didn't expect my first day here to start like this. Never again!

Had a reservation confirmed through our corporate travel and when I arrived there was no cars…read moreavailable at all. The clerk at the desk said that the manager was supposed to call me last night to inform me but simply forgot. This establishment puts the Cus in customer service. It's the last chance for this place from me and I will be notifying our corporate office to remove them from the preferred vendors list.

Had to rent a car due to an emergency situation. The young lady (sorry I do not remember her name)…read morewas very friendly and helpful. She helped us find a vehicle suitable for our needs (one way rental) and was patient with us while we gathered the information she needed.. The only downside: the cost of weekday rentals vs weekend rentals, and the drop-off fee I felt was a bit high.

I hit a deer in my vehicle so I had to get a rental until it's fixed. The Enterprise employee…read morepicked me up from the garage where I had it towed and took me to the place in Ridgeland. I was in and out with my rental in less than 20 minutes. I want to give a shout out to Kim Ward, the assistant Branch Manager who waited on me. She was friendly and she really knows her stuff! I had a very pleasant experience with her. Thanks Kim!

They take forever and are not efficient. I waited for close to an hour to get my reserved car.read more

I had the pleasure of talking with Monica and she was very professional and understood my request…read moreand went far and beyond the call of duty.

Very easy to rent the car, wish they had a small car, rather than minivan. The minivan drove…read moregreat, I just like small cars. Renting it was easy, check in was even easier. They will pick you up and drop you off. It is helpful to know what your own insurance covers, so you can decide if you want addition insurance through them.

Nauya- the rep at the front desk was incredibly helpful quick and kind…read more Serenity- the lady that helped us into the car and out of the lot was amazing as well! My husband and I travel quite a bit and this was hands down one of the best rental car booking experiences we've ever had. Thanks ladies!

Friendly staff. Check-in was a breeze. Car pick up was only a few steps from the counter. No issues…read morefinding my rental. Car was clean and tank full. Equally easy return. Great experience!

Wonderful experience, fast and friendly service! The Manager Ian Bailey was very pleasant and…read morecaring young man and is a true asset to your company! Regards Michael Larson Contracts Manager Vertex Aerospace

I rent from this location on a weekly basis for my business. Whitney and her crew always take very…read moregood care of me even when they are low on cars. They will contact me and let me know what the situation is. Ive rented from many other locations but this one is the best in my opionion.

I rented a car from this Enterprise rental site in Richland, MS on Friday, May 5, 2023. The world…read moreneeds to be aware of the quality employees that are at that location. I am writing as a former manager of a restaurant who received a lot of complaints about my employees but very few compliments. So I'm writing to deliver some compliments. I just wanted to say that Daria and Shanekia delivered EXCELLENT customer service to me and the other customers waiting. My car was there, ready, clean and they got me on the road in no time without any issues. They were personable, engaging, friendly and sincerely desired to be a positive source of help and blessing to me. They truly acted as if they enjoyed their jobs and life and transferred all that positive energy to the customers. Those ladies need a raise and a promotion. I hope you appreciate them and the value that they are bringing to Enterprise.  An irate customer came in during my checkout time and Daria handled them with poise, grace, empathy, sincerity and kindness. The annoyed customers had a hard time staying angry because Shanekia and Daria exhibited such a wonderful calming tone and demeanor, the entire time. Daria was the first point of contact, then she shared their issue with Shanekia and the friendliness, calm and peace continued to be exuded by her.  Enterprise has 2 diamonds at their Richland, MS location in Daria and Shanekia. They deserve a raise, some recognition and honor for how they conduct business, treat their customers and represent themselves at the Enterprise rental car in Richland, MS. I will definitely be renting from that location again. If you are in need of a rental car, that is the place to go! Very Satisfied Customer, Eric C. Hite--

I booked a 15 passenger van online back on March 5, 2023 to be picked up at this Richland, MS…read morelocation. Received a confirmed Itinerary and everything that the reservation was good to go. On the day of today June 16,2023 I called this location while I was enroute from my hometown of Greenwood, MS to pickup rental to let the branch no that i was gonna be an hour late picking up my rental at 12noon today to only be told that this location doesn't have 15 passenger vans at it and that they tried to contact me over a month ago about this issue but there wasn't any contact info on me (a bunch of crap). My family and i had a trip planned to leave out early in the morning on the 17th of June and now that i'm just learning of this claim, we haven't been able to find a 15 passenger van anywhere. Enterprise has cost me thousand of $$ to be lost because we had already reserved rooming & paid for in the city of our destination. Now with it being less than 2 days of the check-in date, we are no longer able to cancel the reservation and be refunded. To add insult to this issue, i contacted the main Enterprise and was told that this location does sometimes have 12-15 passenger vans. I don't quite understand why I was told they didn't and being that i booked this van over 3 months ago, there is no reason why there shouldn't have been anything available nor was I contacted. This is very unprofessional of Enterprise Rentals. I would have given them a negative 5 stars if there was an option.

Two years in a row they have not had the vehicle for us and that was reserved month in advance…read more With no call to let us know had to show up to be told!! Not just that but was not told permanent hand controls were needed after we drove to the second location. Also told me I couldn't rent due to being married to him. Plus not even on website anywhere we can't use or own!

Reserved a Van two weeks prior to our trip. They wait until the day of the reservation to call and…read moreconfirm the reservation. Unfortunately for us, my wife's phone marked their call as spam and we didn't receive the notifications. So they just didn't honor our reservation. We show up, they didn't even try to get us a van. Also the "branch manager" told us she called us multiple times and left a voice mail, which is untrue. After looking at my wife's phone logs, there is no voicemail and only one missed call from them around 1 pm (our pickup time was 5pm). Chances are if they didn't have a van by then, they were not getting one. This issue is 100% them screwing up and blaming the customer. And if this behavior is really their procedure, they have a very poorly designed system. I know we missed the call, but they had 2 weeks to confirm the reservation. They sent us 2 e-mails one asking if we wanted to cancel, and one asking if we wanted to modify the reservation. We did not want to do either so did not respond. Why couldn't they send us an option to confirm the reservation via e-mail? Or call us before the day of pickup or actually leave a voice mail like the manager lied and said that she did? The people were polite as they tried to guilt us for not getting our reservation, but I'd suggest using a different location or company for your rental service.

My husband, a disabled veteran, was treated terribly by this location. He was just trying to follow…read moreproper procedures and let them know he still needed the rental while our car was being repaired from a hit-and-run. Instead, they took his keys, made him walk to the bank twice, and caused him to miss his VA appointment. Completely unnecessary, especially when they had our card on file from the insurance company already covering the rental. To make matters worse, they charged us $1,000 up front "just in case" we kept the vehicle longer--even though this is part of an insurance claim and the car is still in the shop. Our insurance stopped paying after 30 days, but industry standard is that the shop rate should be honored if repairs are ongoing. We're pulling our things out and returning the vehicle. It's cheaper and less stressful to rely on what we have at home. Absolutely would not recommend this Enterprise for anyone using a rental during auto repairs. 0/10 experience.

My wife told them she did not want any insurance or any add ons. They added stuff on without…read moretelling her and scammed us out of over $600. They did not give us any records or invoices or receipts until after the charges settled. I called 4 different times and they hung up on me each time. Awful experience.