Reserved a Van two weeks prior to our trip. They wait until the day of the reservation to call and confirm the reservation. Unfortunately for us, my wife's phone marked their call as spam and we didn't receive the notifications. So they just didn't honor our reservation. We show up, they didn't even try to get us a van. Also the "branch manager" told us she called us multiple times and left a voice mail, which is untrue. After looking at my wife's phone logs, there is no voicemail and only one missed call from them around 1 pm (our pickup time was 5pm). Chances are if they didn't have a van by then, they were not getting one. This issue is 100% them screwing up and blaming the customer. And if this behavior is really their procedure, they have a very poorly designed system. I know we missed the call, but they had 2 weeks to confirm the reservation. They sent us 2 e-mails one asking if we wanted to cancel, and one asking if we wanted to modify the reservation. We did not want to do either so did not respond. Why couldn't they send us an option to confirm the reservation via e-mail? Or call us before the day of pickup or actually leave a voice mail like the manager lied and said that she did? The people were polite as they tried to guilt us for not getting our reservation, but I'd suggest using a different location or company for your rental service. read more

Made a reservation a month in advance. Picked up the car. Nice employee. Returned the car a week later. Zero problems or issues. This is a pretty new location so it's possible the early bad reviews were just your typical issues you have with a new business location. read more

Excellent service . Quickly got the rental car . The service was amazing and the people were friendly.

Over a month ago we made a reservation for a full-size car with Enterprise (best reviews) as my wife and I are celebrating our 25th wedding anniversary. We were planning our trip to drive down to Savannah Georgia for three days and then continue on to Charleston South Carolina. We went to the local Enterprise in Madison, Mississippi to pick up the full size rental car. The gentleman did explain to me that there was going to be a $500 drop off fee as we would be leaving the car in Charleston, South Carolina. I said wow! I wasn't aware of that. He insisted that that was normal, and that there was no wiggle room. Fortunately, I was able to pull up the contract and it was a $200 drop off fee. He said he was willing to honor that and made it sound like he was doing us a favor. We had to wait for 20 minutes for the car to be cleaned and detailed. I would've thought that the car would have been ready upon our arrival. Oh well... When I hopped into the car, it reeked of cigarette smoke, and I explained to the gentleman that this was not acceptable. The thought of having to smell cigarette smoke throughout our journey was something I was not willing to accept. He said no problem we can go ahead and spray disinfectant to minimize the smell. The thought of breathing whatever they were going to use was less appealing than the cigarette smoke itself. I said if you can just give us another full-size car we can be on our way and he said they didn't have one and that we would have to downgrade to a midsize car. I asked if he would be willing to give us an upgrade and he said that that was not available. The cars that they had available were 2 to 3 grades above the full-size car and that it was going to cost us a substantial amount more money. Thanks but no thanks. The price was dropped from $101 a day to $98 a day. Wow! A three dollar savings per day? Really? Hopped into the downgraded midsize car with 3/4 of a tank of gas and a big hole in the floorboard on the driver's side and dirty windows. What a great start to our journey! I have called customer service and we are waiting to hear back. By no means are we expecting the moon but they need to make it right. At this moment in time we will never use Enterprise rental car again. We will take our chances with another car rental company. It never feels good to give a scathing review, but given the circumstances, it was well deserved. Tyler C read more

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I would encourage you not to rent from this location. My insurance company made my reservation to pick up a car first thing Monday morning. After dropping my truck off at a body repair shop, this location calls and says what time are you planning to pick up your car? I said I am on the way and will be there in 5 minutes. They tell me they don't have any cars available and would be that afternoon to get before I could get one. I call back at 2:30. still no cars available. I call the next morning at 8:30 and they said that they did not have any cars available and had 10 people waiting. I said I had reservations a day ago and been waiting for 24 hours! So my point is reservations mean nothing here. I tried twice at the Ridgeland office and they always had people waiting and said I would have to wait at the their location 45 minutes to find out if they have any cars available. Guess they cant count how many cars they have on their lot? read more