Rented car online. No obvious option to pay. Estimated arrival time to pick up car was noon. We…read moredrove out from DC area arriving at 245p. Were told they had no cars. Left us driving two hours west to Lexington airport to get a car. Tri State Airport said they gave away our car because we didnt call. Ugh. Said we should have prepaid. Didnt see that option. Nothing in paperwork said to call if running late. We've rented cars all over this country and never had to call if running late. While still at location we called central reservations and they took our reservation again for Tri State location, stating they have cars. Customer service refused to take our credit card info to lock in a reservation. Kudos to local office to call and tell us they had no cars. Sad to hear twice our trip here was wasted. Local folks told us to choose a different option when calling back in. That got us in eternal loop, never reaching new location to confirm if they have cars. Was able to talk with local HERTZ in Lexington. They got our business.

I left a flashlight in a car when I returned it. It wasn't any flashlight but an Olight that cost…read morearound $55. I had a flight out of TriState when I realized I forgot the darn thing, so when we landed in N. Carolina I called to report the missing flashlight. They could of recovered it right away because I'm pretty sure that it was still in the car when I called. Three weeks later and I'm still waiting. One damn star for your inefficient staff! One month later: I've called their lost and found and spoke to the manager and they told me that it was never found. Either someone found it and kept it or it just disappeared. I have given up and accepted it as a loss.

They are always helpful and friendly at this location . The longer hours work best for the working…read moreperson . After end of October 2019 guessing I need find a new car rental company since hertz is closing this location at the airport . Which makes no sense with all airlines and rentals they do . The ladies at this location are the nicest people you ever meet !

I called for my elderly neighbor who uses this service every month. The man who answered (Tommy)…read morewas upset I called multiple times as Noone was answering. When he did answer he told me I could go FUCK MYSELF AND WALK. They charge her anywhere from $70 to $90 to go less than 2 miles. Very ride and unprofessional.. my advise to Tommy is in calling the better business bureau buddy... so you can go do the same!!

RUDE, obnoxious, unable to schedule correctly, unable to answer phones professionally and LATE…read more Worse than any big city REAL taxi service.

They are crooks. Pure and simple. They buy cheap vehicles that have mechanical issues. Then the…read moreowner Donnie Slone and his dim-witted son "fix" the vehicles at their shop down the street by unqualified mechanics with cheap parts that are most likely used. Then they drive them over to their stealership to sell them at outrageous prices and even higher interest rates. They will not accept responsibility for selling vehicles that are in poor condition and instead will charge the customer for the repairs and towing so they make money on both the sale and the repairs. The owner and his son are untrustworthy and will do and say anything to not accept blame. I took my antique vehicle for a simple water pump install and 2 weeks later and 4 visits to their shop to repair leaks and shoddy repairs, the engine blew. I took them to court and Donnie Slone, the owner of both this stealership and Dunn-Rite automotive came up with every excuse to not accept responsibility in small claims court. Whatever, at the end of the day, it doesn't take a rocket scientist to figure out what happened to a car that ran great when brought to them stopped running 2 weeks later was obviously repaired incorrectly. Also, the other 5 star review about this business was left by the owner's son, so report it for a conflict of interest as it's a false review.

Bought a 2016 c300 about 2 months ago from slones and the turbo failed. Upon buying it he said it…read morewould be ready to drive to California glad I didn't have a road trip planned or I would have been stranded. I looked at a few things that a non mechanic is able to fix and the air filter was my first check and it looked like it had never been changed there was rocks, glass and a clump of random stuff in the air filter box. The engine light came on not too long after saying the turbo is low boost so I Drove it to Dunn rite and asked if they could help and it took about a month of bringing it back bc the engine light kept coming on for them to say the turbo is bad. I DO NOT RECOMMEND BUYING A VEHICLE FROM THERE "GREEN LIST" WITHOUT HAVING SOMEONE WHO KNOWS WHAT TO LOOK FOR.