My family and I were traveling cross different state lines for our vacation, We had stopped at this hotel for a three day rest and sightseeing. The first time it was from Aug. 25, 2022 to Aug. 28, 2022. When I made my reservations some weeks prior by the same Manager, I was told I could wave the $20.00 incidental fee, of which I was not aware they charged. However, when I got to the hotel to check in, a dark hair employee at the desk stated they could not do that, because it is a computer generated thing. I was upset, being on a fixed income as a senior and counting on a certain amount of money in my travels for the other hotels; that was going to put me behind. I again reiterated as to what the manager had conveyed to me. The main manager came out from the back room, as he heard me talking. He said that I would get it back. I asked when. He said it is up to your bank, which could take 7 to 10 days or less. He also said I could put the $20 incidental fee on another card. I told him that I was not going to do that. Then I find out it is $20.00 per the three nights, which made it $60.00 total! Then the dark haired desk person said they clean the room once a week. I guess she thought I was staying a week. I said I did not need the rooms vacuumed, dusted, or the bathrooms scrubbed. But I would like to have clean towels daily, since there were four of us in the room and no where to hang the extra towels. I also asked to have our trash taken out daily, and the beds made. None was done, until I ask the second shift manager for clean towels and toilet paper, and to please take the trash, as it was falling on the floor from their small cans. He was very nice about it and did give me more clean towels and more toilet paper, plus emptied the trash. Our beds never did get made the whole time we are there. The next morning I saw a house keeper and mentioned to her about my request for the beds to be made, more clean towels and toilet paper, plus emptying the trash. She had asked what room we were in and marked it on the paper work.After we got back from a long tiring day, none of it was done. Every evening when we got back from a long day of activities, we would have to go get towels and toilet paper, and asked to get the trash emptied. When I said something about the lack of service, the dark haired person at the desk got an attitude of how it is and said that they only provide services every three days. So it went from providing service of once a week to every three days. I did not ask for complete housing cleaning job, just some necessary things. Needless to say, I did not leave a room tip. Breakfast was horrible. The first morning, they had what looked like spinach quiche and croissant sandwiches of egg, cheese, and ham. None of us like the spinach quiche. So we got the croissant sandwiches. We took one bit and it was cold. So we threw it out. We then ate cereal. I had asked the woman working in the food area, if there were in hot chocolate mix in the back. I also told her about the cold croissant sandwiches. She gave me an attitude look and did not say a word. She then came out with a box with some hot chocolate mix and sat the whole box down on my table, again not saying a word. I took one packet of mix out of the box and went and put the rest in the box up on the breakfast area counter for others. Every day there was this spinach quiche that looked like it was rewarmed. By the third day, the bottom of the quiche was brown, not the same as the first day. The second day were the muffin sandwiches, which were nice and warm. The third day was not only the browned spinach quiche, but there was small round baked egg quiche of some kind. It was burnt. Needless to say, we again had hardly any breakfast. Two mornings we had to go to a restaurant for breakfast because of not getting much to eat. When I checked out on Aug. 28, there was a nice female manager at the desk, a fairly new one. She tentatively listen to all my negative experiences and took notes. More comments to come on my return back to this hotel. On Sept the 3rd, my family and I were put in room 327?. When we got to the room, it smelt heavy of smoke. I cannot tolerate smoke. My throat started to burn and I was getting nauseated. By the time I had called the desk to ask for a move, the day shift male manager had left and a nice second shift female manager said she will send a housekeeper up to see if they can spray the room. The nice housekeeper came and gave a couple of squirts to the curtains and then said they knew this room smelt of smoke, that it has been reported before. She said maintenance refused to take care of the problem. So I called the front desk again. She finally gave us another room. In the morning I told the male manager that check us in on Sept 3rd, that he gave us a room smelt of heavy smoke. I questioned about the continuation of the heavy smoke after several weeks of them knowing it. I questioned if any employees used that room for smo read more