Originally booked another rental company nearby, but after reading the review I decided to cancel…read moreand book Enterprise instead. And I'm so glad I did. This location is great with their service. There was an issue with my original booking so they upgraded us to a passenger van which is very comfortable. All my family members are happy with the upgrade and the whole thing was smooth and easy. Would highly recommend this location!

I can't respond directly to the owners comment, but they just gave me a link to their general help…read morepage which doesn't help me at all. I already went through the help page and even talked with people at the "citation" office and was given the response I detailed in my initial review. So again, the only assistance I've been given is "I can't directly help with that, call this number instead." Thanks for once again proving my point. Terrible customer service, shady business practices, and finding sneaky ways to take money from customers. Which by the way, this is after I paid $100 a day to rent an economy 3-cylinder vehicle. I called the branch to tell them to remove my credit card on file and they told me there was no card to remove because once the reservation has ended, my card could not be charged anymore. This was another lie. My card was charged today so now I will have to dispute through my bank. And of course the Enterprise reps over the phone told me they couldn't provide me with the actual toll bill from the city. Shady company that clearly wants to steal from customers.

Despite the fact that this is a neighborhood location with a far smaller selection of vehicles as…read morecompared to the large airport lots, I have always rent my cars from this location. There are many reasons why I do this (and I've done this at least a dozen times). When I come to Chicago, I often do not need a car for the first several days of my trip, so I don't need to rent from the airport shortly after arrival. However, even if I did need to have a car from the the outset, I would probably opt to take Lyft or Uber from O'Hare to Naperville. Why? Because unlike the airport lots, which charge all sorts of taxes and concession recovery fees that add about 60% to the base rental rates, at this location the added fees come to less than 10%. Also, because this is a small location, service has always been very quick. And as soon as your paperwork is settled, they pull the car right up to the front, so all you have to do is step out the door and into your waiting car. There are some drawbacks, of course. If you walk into this location without a reservation, it is possible that there may be a very limited selection - or even no cars at all. Also, you will be limited in what you can rent. With some advance planning, however, you can avoid these pitfalls. I always come here with a reservation, and there has always been a car for me. Sometimes I even luck out by getting a upgrade to an SUV or minivan (yes, for me a minivan is an upgrade).

I rented a vehicle from this National location 6/23 at 1pm. I drove it up to Fond du Lac Wisconsin…read morefor work, was there for two days and then tried driving back on 6/25 just after 11am. 20 minutes into my drive, while on the highway doing 70mph, the car lurched and then the dashboard lit up showing the vehicle was overheating. I popped the hood and come to find there is basically no oil in the brand new vehicle. They were unable to get a tow truck to me quickly stating it would be 2 hours from when they were first notified of this issue and given an address for the driver to meet me at. I then drove roughly 3-4 miles from where I was at to West Bend only to find that the Enterprise is no longer there, luckily the car salesman directed me to where the new spot was 1.5 miles down the road. Since this occurred, I have had no response from the branch on how to rectify this issue and ensure other customers are not put into a dangerous situation due to their gross negligence. This also caused me to miss several scheduled work meetings that I traveled to up from the Dallas area. Terrible service on the vehicles by them and even worse customer service after the incident occurred. I would not recommend this location to anyone.

originally rented a 7-seater from Budget, but they called the night before to tell me they didn't…read morehave any cars (why let me reserve if you don't have the vehicle?). I then switched to Avis (not realizing they're the same company and in the same location). I called them after reserving online and they assured me they had the 7-seat vehicle I needed, but when I arrived today, of course no vehicles available, and I'm left scrambling to find a solution. Why are rentals companies allowed to offer vehicles online if they won't be available?? Terrible and infuriating experience.

Terrible policies. The person at the desk was trying to be helpful, but was really inept- sending…read moreme to another location. They made the beginning of a trip extremely and unnecessarily stressful. I will not be renting from them again.

Quick note about this place. I picked up car on a Friday…read morelast week before thanksgiving Jessica took care of me. Never have I felt so comfortable. Very nice girl. Gave me a larger car then I had reserved. When I brought the car back after a misunderstanding with Another employee Matt. He handled the situation and handled it the way I being in customer service would have taken care of it. Always try and remember The costumer is usually right. Always try and have the customer leave with a smile. And Matt accomplished that. Thank you Matt I would definitely be back here. More cars to pick from too then Warrenville Sincerely GWalsh

If I could give them a zero I would. People hang up on phone with you and told them I be coming in…read moresince I had confirm email and they said there no car anywear else. I ask about Lombard Villa park and other they say no car we sold out we have more in 3 days. Just wanna upset how they said no car and how I got hung up on phone.

I wish to acknowledge the two gentlemen who work at Hertz at 910 East Ogden in Naperville, IL…read more 60563. Even though they are busy and have an antiquated computer system, they are always professional, courteous and very helpful. I am an individual with a bit of a handicap and they both go above and beyond in meeting my needs. I appreciate them both very much. Thank you, Gentlemen

Summary: Terrible service, unprofessional, understaffed, misleading, and incompetent…read more My explanation is long winded but I wanted whoever is reading to understand the utter exasperation you will face when working with Hertz. They are absolutely useless, nothing I was promised was given; not the time, comparable car, or even a clean car. The Hertz Corporation should clean house and decide to actually try and operate an ethical and professional business. I am glad I work at a very large company that uses Hertz all the time because I will make sure they drop them and that none of my friends or acquaintances ever use them again. I am going to post this review on every ratings site and call customer service until Hertz decides to take some sort of accountability for the awful service they offer. My car has been hit twice in the past year and required a rental while body work could be done at Accurate Auto Body. I went through Hertz because it is located within a couple miles of the shop. During the summer I was hit and I scheduled a time for them to pick me up at the shop and called again the morning of to confirm. 40 minutes after they were scheduled to arrive they showed up. To their credit they apologized and gave me a "fully loaded" car at no extra cost. To their discredit the "fully loaded" Chevy didn't even have all the standard features my base model Civic has. I was also 45 minutes late to work because of their incompetence and a slightly better car doesn't help that very much. Fast forward to the winter- my car was hit again while parked on the street. I scheduled a pickup through Hertz . When I called, I was transferred 3 different times, I had to tell each person all of my information policy numbers license numbers names insurance, and then I was transferred to another person who seemed to have no idea why I was transferred to them and I had to retell them. After a 20 minute call I was done. 3 weeks later I got a call from Hertz asking if I was still interested in renting a car from them because they had no record of me calling before. I had the prior call confirmation number and after I had told them all of my information for the 4th time, they were able to find the reservation in their system. At this point I should have been prepared for utter incompetence but I tried to stay positive. I called to confirm 2 days before my pickup just in case and they said everything is ready and I would receive a comparable car but I should call the day of to "remind them". Can they not schedule it themselves?? The morning of I called an hour before and told them that I would be at the shop between 9:10am and 9:20am. They showed up at 9:45am after 2 calls from the auto body shop and myself. I had waited outside for 25 minutes (it was -2 degrees outside and windy). The same girl showed up that was late last time in a dirty, snow, and ice covered Mazda. She drove me back to the shop while never apologizing for being late instead she kept trying to make small talk. At the Hertz location I asked again to confirm that I would be receiving a comparable car and they said "yes, definitely". I asked if it had Bluetooth, Pandora, or a rearview camera, they said, "No but it has Skyactive technology." This would be comical if it was happening on TV but they were serious... How does having a different transmission and drivetrain make up for all the missing features they originally promised? How they can work for a car rental company and have no idea what is in their cars or what it means amazes me. It turns out the dirty Mazda she showed up in was the one they were giving me. It had ice and snow on the windows, sticky stuff all over the console and the cup holders. The steering wheel had food on it and the car had a quarter tank of gas. So at this point I was over an hour late for work and now had to go fill the tank.

Lilly is an awesome professional, this review is a little late because we still have the car for…read moreanother week. We rented through Costco and picked up in Naperville. Gotta say.... Lilly is awesome...

If I could give this place zero stars I would. Absolutely terrible! Do not rent a car from here. I…read morerented and pre-paid for a car online, and when I showed up they had given it away. They gave me an upgrade, as it was the only car available, and verbally told me there would be no charge but then charged my credit card $300 after I returned the vehicle. I called customer service and apparently the paperwork I signed authorized the up charge. I was picking up the car with a screaming baby and feel the customer service agent completely took advantage of me. He 100% told me no additional charge. I have been trying to get a hold of a manager for months and they never call back. Completely unprofessional! I cannot stress enough that this place is not worthy of your service. Do not rent from here.

This Hertz. WHAT is happening?!…read more Pros: -The staff are polite. -I rented a nice, clean car. Cons: -The staff are unbelievably slow. -It took forever to check out a car. -Sometimes they can be so polite it comes off as condescending. -The staff are SO SLOW. -They work really well with my insurance company. -Did I mention they're slow? When I returned my car, the clerk went to go look at the car and the manager waited inside. Even the manager thought she was slow and went to go find her.

Horrible customer service at Hertz Car Rental in Downers Grove. The manager, Jaime Nazario, was…read moreextremely rude and unhelpful when I reported an issue with the van we rented. The passenger seat was stuck and would not slide forward, creating a major inconvenience for our trip. I asked if someone could assist with the seat or if I could bring the van in for a quick repair. I was told there was nothing they could do at the downers grove location and that I could take the rental to O'Hare airport to see if they can assist (this location was 40 min away from me). As a result, our trip was delayed by more than two hours. When I requested compensation for the inconvenience, I was told that no refund would be provided and that I would only receive a credit toward a future rental. Considering this experience, I have no intention of renting from Hertz again. To make matters worse, when I asked for the manager's name, Jaime refused to provide his last name and told me I could get it when I returned the vehicle. The rudest manager I've ever encountered. This was by far the worst rental car experience I've ever had. I would not recommend this location, especially if you have to deal with management. Customers deserve better service, communication, and support when issues arise with a rental vehicle.