If I could give them no stars, I would have.
On February 15th, I booked a small size SUV from the Avis rental agency at 574 Route 130 in East Windsor, NJ. This was for an August 2nd one way trip to Stewart Airport in NY. We did this through Priceline which, as late as today, August 1st, sent me a reminder.
At around 1:30PM today (Aug 1st), Avis left a voice message to the effect that they had no cars to give me, not a single car remained on the lot due to overbooking. I called, and the person apologetically mentioned something about a corporate takeover, but the bottom line was that they had told me less than a day before that I was out of luck. Avis Princeton offered a mid-sized car but, if you can believe this, the cost was more than $600 because it was one way, requiring unlimited mileage.
I then called Enterprise and booked the car for $189, with unlimited mileage, still higher than the $78 quoted by Priceline, but we at least had a car.
I've used this Avis agency for personal and business use over many years, but owing to this terrible experience, I can only advise anyone not wanting to be in a similar position to go to another company. read more