Had a good experience renting a car from Avis here. Pretty seamless experience taking the free shuttle to the rental car center from the airport. One thing to note- if you have loyalty with Avis/preferred member status through renting a lot or credit card, you can skip the inside line and go straight to the member line outside in the garage itself (not clear to me until I finished waiting in the inside line and the clerk told me where to go). I preselected and prepaid online for a "mystery" car which was extremely cheap (probably 1/5th the price) compared to the other choices at the time. I ended up getting an electric SUV. Return was just as easy. Head back to DFW and follow signs for the rental car center. They have dedicated shuttles that return to specific terminals so you don't have to do the dance of waiting until your terminal comes up. read more

Absolutely terrible experience with Avis at DFW Airport. I will never use them again. We arrived around 11:30 PM after a long travel day, only to be greeted by an insanely long line and only two employees working. At that hour, you would think they'd be better staffed knowing flights are still coming in--but apparently not. We stood there forever while the line barely moved. To make things worse, when it was finally our turn, they had messed up our reservation. Instead of taking responsibility, the staff was rude, dismissive, and acted like it was somehow our fault. No apology, no urgency, just attitude. Customer service was honestly shocking. After waiting that long, the last thing anyone wants is to be treated like an inconvenience. It felt like they couldn't care less about the experience they were providing. If you're flying into DFW, do yourself a favor and book with literally anyone else. We chose Hertz and had a great experience. read more

First time renting a car in my life! Coworker suggested I use Avis and rack up points. I reserved the cheapest sedan for 2 weeks. I took a free shuttle outside the airport terminal and it took straight to the rental car building. I stood in the Avis line. I showed my confirmation number and drivers license. They gave me free upgrade to a Mazda compact SUV. The process was super seamless! They told me that the car was ready in the parking lot. I had trouble locating the car since the parking lot shares with other rental companies. My car was under "Budget" and not "Avis". (My first time renting a car and didn't know they're together). When you exit parking lot, they scan the car and you're good to go. Returning it was a nightmare. It's literally the same area where you drove out of when you first rented the car. But I was looking for an address which I can drive to but I couldn't find any address. So I tried to ask at the lobby but it was busy in the early morning. So I drove around the block to the other side, which was like couple miles. I found the Avis drop off and parked the car along side other cars and dropped off the keys in the bin. What I like about this location is that there are free shuttles that take you directly from your terminal to this rental place. Shuttle doesn't stop at every terminal, there's shuttle for each terminal which was super nice. If I come back to Dallas, I would most likely use Avis again. read more

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The check in process was seamless. The associate that assisted me was friendly and helpful. She was patient with me due to a credit card issue and slow cell reception in the building. My issue was the vehicle I received. There was a large damaged area on the back of the vehicle so I took a picture of it. The bigger issue was the cleanliness of the vehicle. I didn't notice it but my niece did because she got in the backseat but there were loads of stains in the vehicle and even bird poop in the back seat. I wiped away the poop but there was nothing I could do about the stains. Overall more attention needs to be paid of the cleanness of the vehicles. Avis Dallas Fort Worth Int'l Airport, International Pkwy, Dallas, TX 75261 (Review 23 in 2025 and 866 overall) read more

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Tried renting a full size SUV or luxury cars 3 times here. I have AVIS President's club and rent cars every other week for travel. All three times was told they don't have anything in that category and offered me things like a cheap Hyundai Ioniq or a Chevy Blazer. It's comical. Their selection here is the worst in the country. Literally the worst of any location I've ever seen for Avis. Rented with Sixt next door and got a Grand Wagoneer L with several comparable selections available. Plus it's cheaper. Whoever is running this location needs to be fired a long time ago. They are terrible at their job. read more

After waiting in line for over a 1/2 hour to pay I then had to wait another 1/2 hour in line in the garage. They are assigning cars one at a time and I'm dripping sweat. The line of people waiting to be escorted to their vehicle was so long cars couldn't get out of the parking lot until the line parted way. read more

DO NOT rent Avis, Budget or Payless at Dallas airport. Hundreds waiting with 2-3 workers. Budget and Payless closed and redirect to Avis. QR code for expedited checking NOT working. Total disaster at 11 PM at night. Do NOT recommend read more

Crazy news. But I had a 5 star experience! I used the app for my rental. I just bypassed the line. Picked up my car. (I could choose my own upgrade). Scanned my phone at the check out and DONE! I rent cars very frequently bc I travel for work. And this was hands down the best experience I had. I highly recommend getting the Avis app. I waited until my bill came through. Before I wrote this. Yes! Billing was correct. read more

Avis Rent A Car - Got a complimentary upgrade for a jeep 4xe! I always wanted to drive one. - Car Rental Near Me - Dallas, Texas

As an avid preferred member, you get assigned a car at the designated spot for pick up. Unfortunately it was empty when we arrived at 11 pm. Tameiko found us another vehicle. She told us that if we see any damages to inform them at the gate when leaving. We saw a noticeable damaged mark to the car that was not noted. Tameiko - 5 stars. For someone working at midnight, she deserves a raise for her excellent customer service. Tony was rude and when we mentioned the huge mark, he gaslighted us and said that that's a tiny paint chip, it's not worth noting and told us to leave. Tony - 1 star (negative stars if that was possible) super rude. He could use some customer service training. read more

This place is a scam. Avoid at all costs. DO NOT RENT FROM THEM OR YOU WILL BE SCAMMED. My wife rented a car from this location. O issues during her time with the car. Took it back and no issues raised. About 2 weeks later we got an email stating they had noticed glass damage and were going to charge us $642 for replacement. I called and demanded photographic proof of the alleged normal window before she rented and "damaged" window after. Lady on the phone put me on hold for a couple of minutes and then came back and said they were going to cancel it because there were some "inconsistencies in the claim." Total bullsh*^. They're just hoping you don't call to protest and they can charge you. This company should be investigated for fraud. read more

In September I waited by the counter for a vehicle to become available. When one became available, I rented the vehicle less than 24 hours. Drove from one airport to another. Brought it back as I received it. They waited a month to charge another $450. When I called, they claimed they couldn't find the charge. After searching online, apparently it's a scam they pull by claiming it's a "cleaning fee" for smoke. I suffer from MIGRAINES. Smoke is a major trigger so no. I don't smoke. read more

I returned my rental car with a full fuel tank and after I returned the car, I received a fuel charge on my credit card! I have called twice to have it removed and Avis customer service is not helpful. I have the receipt from the gas station inside of the Denver airport. I asked to speak to a supervisor and was out on hold and no supervisor was available. After 30 years of exclusively using Avis, it's time to say goodbye! read more

Careful with these guys and check your bill. A bit disorganized on arrival. Told to go to preferred lane, then had to wait longer there than the normal lane, and then gave me a car in a designated spot. When I arrived to the spot I watched the car get driven off by someone else... Then after returning, I noticed an extra charge for fuel. We brought it back full, so I called Avis. They canceled the charge as a "one time courtesy," but definitely shady practices because there's no way I brought it back anything under full. I was told the car had over a gallon less when I brought it back after refueling less than 5 miles away. No way it deserved a fuel charge. 2 stars because they still removed the fee as a "courtesy," but not sure if this is standard practice there in hopes people won't notice or dispute it. read more

My car has no key. When I asked this woman for assistance, she sent me inside even though I am a preferred customer. They push back saying you have keys to cars behind your counter and she said I told you I can't help you go inside. I can promise you it sounded worse than it reads. I have to complement Colby who immediately spraying it into action ran outside. Got me another car and sent me on my way. He was a wonderful representative of Avis. The woman in the picture refused to give her name hence I took a picture. I would assume if you're proud of the service you provide, you would gladly share your name. She knew she mistreated me. read more

Avis Rent A Car - This woman should never be allowed to serve customers - Car Rental Near Me - Dallas, Texas

My flight was changed and the new arrival time is after the kiosk closes by 8 minutes. I called customer service and they would not give me any forgiveness even though this was out of my control. The operator in another country said what happens in the US is not AVIS's problem. He said they would not grant me any forgiveness or temporary upgrade to put the keys in a locked box even though I am paid in full. He said I could either wait in the airport 8 hours until they open or cancel my reservation. I told him I would never use AVIS again and he did not care and hung up on me. WTF? read more

Waited in line for 4 hours to get a car the was reserved ahead of time. Everyone reserved ahead of time..... if you know that many people reserved cars why so few people working. If I could give negative I would. Pay extra for budget. Not worth it. read more

Avis preferred customer here and when I saw the huge line at the counter, I was grateful to go to the preferred counter which was ALMOST as bad. After waiting in line for over 40 minutes I finally just went to the app to find the car so I could get out of there. They gave me a Hyundai EV that wasn't fully charged and also failed to mention that there really aren't any fast chargers around the area so recharging was impossible and I'm hoping I have enough battery. To make things worse they didn't even bother to update the license plate so I'm driving a car with an expired plate. Thankfully I didn't get pulled over but thanks for leaving an excuse for cop to pull me over - Avis why do you hate your customers so much? read more

Avis Rent A Car - Expired Avis plate - Car Rental Near Me - Dallas, Texas

I am typing this as I am STILL in line waiting to get out of the lot. People are getting out of their cars wondering why we are still parked at the exit. Unreal. So sorry I booked with Avis out of DFW. Never again. read more

AVOID AVIS at DFW only 2 people working the counter and over 40 people in line. None of the other car rental places have a line like this and I've just been told by man standing in line with me that to prepare for the fact that this particular Avis often has you wait anywhere from 15 minutes to 45 after you run at the car because they don't have enough cleaned and ready to go. Should not have prepaid I could rent cars from three other places and be out of here in 15 minutes. This is obscene read more

E V E R Y T H I N G ! ! ! Worst counter service, car assignment EVER!!! Want advice? Never get an EV in Texas! read more

Looks like Avis at DFW couldn't care less about their poor reviews. They even throw custom service out the window with rude people. They have lines where people with prepaid reservations that have been waiting for over an hour. Then they can't find any numbers for you so they send you to another line that is just as long. This is the absolute worst rental franchise I have ever seen! I could have taken a share ride to a local National Rent a Car and be in a car by now. Disgusting and disappointing are understatements. read more

Avis Rent A Car - Car Rental Near Me - Dallas, Texas

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The worse night of my life !!! Or should I say morning !!! Arrive at 1130 am and is 2:06 am and I am still with my kids waiting for a car !!! They don't have nice people working in this place , completely out of touch!!! Don't come here !! read more

Took forever to get my car. I had reserved my car for the 2 days I would have it. Total time to get my car from the moment I arrived until I drove off 2 hours. Cars were all washed but dripping with water as they were not dried. The front desk person was very nice and that's why there Is a star. If I could rate them, I would as they were very nice. I usually go with enterprise, which I may have to continue going to given this experience. read more

There were 13 people ahead of me in line when I arrived at 5:15 a.m., initially there were two processing windows staffed, a third Avis employee slipped in, and I think I observed a 4th employee who might have been a manager swing by to look at how things were going. I casually timed a few customers to try and estimate how long I would wait? Some customers were done in a shocking three and a half minutes! One station had some kind of processing problem, I wasn't timing that one but it took longer. Obviously. They had to reset the station. Overall, I was quite impressed with the entire process from pickup at curbside DFW until I reached my car. The employee who helped me, the middle station that had to reset... Such a breeze to check in. We had some friendly conversation and I was on my way in a flash, or so it seems. So why only four stars ? Typically, I reserve five star crediting to extraordinary positive experiences. This was a pretty good experience at Avis DFW... But I regret to say it's not incredible or extraordinary. Humorously, if they upgraded me for free to some kind of luxury or semi-exotic... If I got some kind of extra value somehow... That would probably earn five stars. In the past I have gotten very nice upgrades for free elsewhere. On a few occasions I've had horrific experiences with rental car companies. Certain locations that I frequented are just a huge disappointment consistently. Maui pick up and Chicago O'Hare... Especially Chicago O'Hare has been disappointing. In Chicago they always want to charge you for refueling. Even if you check the car out without it, when you return it, they add it to your bill as if you returned the car partially empty of gas. I think they do this because corporate customers simply don't care sometimes. The company pays, employees. Don't care after they have returned the car. It's a scam in processing that forces people like me who care to call in and get it fixed. Sometimes they play dumb... Last time they were pretty quick about removing the charge. In Chicago with Avis it's just plain deceitful. Now I'm posting this review simply on pickup with having a good experience. I'm hoping on return. It's not that deceitful Chicago land practice being repeated. read more

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I just rented my car and 20miles out it has engine problems, every car they tried to offer had outrageously high miles and the 4 different Preferred employees acted like they were doing me a favor while being smug. Wasted so much time with Avis today but everything they offer here is run down garbage. read more

Called to rent a car talked to the guy had to repeat myself multiple times and he said I could drop the car off at another Avis location when arrived at the DFW airport that wasn't the case after being told we could ended up having to uber tried to cancel reservation and couldn't get ahold of anyone to cancel it all around terrible experience would strongly recommend using another rental company! read more

This is big scam and there is a lady trying to scam people, I have a reservation to them and she said you don't have your credit card in you hand and you received from 3th part we can't give you the car very bad service service and she was try to sell me 300 more she was tell to cancel my existing reservation and sell my more then 300 for new reservation, I really don't like there customer service, read more

Beware. Gross incompetence or fraud on vehicle return at Avis/ Budget Forth Worth Airport. I returned my Avis/ Budget rental to employee number 99982 who submitted a vehicle damage report for a missing quarter panel and rear bumper damage. Fortunately, just before handing over the keys, I found my pink copy of the vehicle condition report (VCR) crumpled up on the floor. The VCR is small pink carbon copy that identifies all damages to the vehicle before you take possession. Employee 99982 then emailed a photo of the VCR to her supervisor with assurances that I wouldn't be charged since the damages were pre-existing. Ten months later, I received a letter from a collections agency seeking over $1000 dollars for the pre-existing damages. Although Avis should have the original yellow copy of the VCR, it's conspicuously missing from their file. It's highly likely that Avis knew about the damages before leasing the vehicle to me. A simple review of the car's rental history would likely show when these damages were first reported. A missing quarter panel is obvious and rear bumper damage is also easy to spot. When Avis first gave me the VCR to review and fill out, these damages were already noted on it. Avis should notify customers of any damage claims quickly, and at least before referring then to collection agencies. As time passes, it's less likely that customer retain records, especially the flimsy VCR that's roughly the same size and weight of a check carbon. Fortunately, after nearly one year I still have my crumpled pink copy, but I can't say the same for my confidence in Avis. Regardless of who you rent from, please perform a thorough vehicle inspection ideally with time-stamped photos... and keep the records for at least 2 or 3 years. read more

This is def the worst airport car rental experience! The staff pointed us to the preferred line even we wait 45 mins in the normal line!! If you want to really create better customer service, have clear sign and point ppl to the right booth. So rude and definitely not recommended! The staff are just trying to get paid by spending time working slowly read more

Super fast, great service clean car really nice car great experience and had room for lots of people

Terrible customer service. Evidently cars are locked for preferred members and u have to wait in an hour line to go to the kiosk instead of just putting the keys in the car. Switching to hertz read more

I am not one to write reviews... just trying to warn my fellow humans out there! Avoid this company at all costs. They will do anything they can to get extra money off of you, and the customer service is pretty rough. I am in a huge battle at the moment to try and secure my deposit back, when there was nothing but boot prints left on the floor of the vehicle. Avoid at all costs! read more

I had a great overall experience with the people and service at AVIS with special mention to Mr Idris Thien and his team for recovering my lost clutch bag which I left at the back seat of my rental car. They were fast and very efficient to get me back to catch my return flight to LA. I'm giving them a Ten Star for their efficient customer service. read more

I rented a car from the Avis location at the Omaha, Nebraska airport and returned it on Sunday September 15th at the airport. There was no one there to turn the car into so I walked up to the rental booth and an employee walked over and asked me to give him the keys and he walked off with them. He didn't start the car up to check if the tank was full of gas and didn't pop the trunk as they normally do. I unfortunately left a large suitcase in the trunk with ALL of my elderly mothers clothes. My mother has dementia and we were transferring her to a care home in another state I filed a lost item report with Avis (including details- dk gray suitcase with green tape on handle and name/address/phone number ID tag on bag) and after a week have heard nothing, no one from Avis has contacted me and I am very upset. I have called Avis customer service several times over the past week and was just told to wait to hear from Omaha Avis. If the employee had properly checked in the car we would have discovered the suitcase. read more

ZERO!!!!!! Waiting in line at DFW Airport for almost 2 hours. 2 agents.... 100 plus people snaked in line. Heard 4 hour wait yesterday. Called customer service twice, because first one hung up on me. They had no answer. Agents are stoned faced, won't talk to anyone. Down to one agent now. Each customer takes 15 min. DO NOT MAKE THIS MISTAKE!!!!!!!!!!!!! NEVER, EVER AGAIN!!!!! Late entry... Upon arrival at assigned car.... The car was ALSO assigned to gentleman in line in front of us. Agent near car was being barked at by 3 other customers regarding issues with their cars. Agent understandably impatient with the situation. Disaster all around! read more

Absolute train wreck of a business. No cars assigned for preferred/president's at 7:00pm on a Monday evening. Stopped counting at 117 in line at the Preferred Booth. Avoid this mess! read more

Charged 450.00 cleaning fee for smoking after returned. My wife and I don't smoke. Nothing you can do. Wish I would've read the online reviews. read more

On October 15, 2025, I rented a car from the Avis location at the DFW rental car center. Even though I have top-level President's Club status at Avis, this was the first time in a long time I had rented a car through the company, and so I waited in a long line to rent my vehicle, not knowing that I could have bypassed the line altogether and checked out with the counter dedicated to Preferred status members. I rented a car for less than 24 hours. I was not given a rental contract or a brochure, but I was instead simply handed a printout of my reservation details as if I was the Avis rental agent, and the rental space number was hastily handwritten on the sheet of paper. When I arrived at the car, I started to put my bags into it, and I was approached by a couple who said that they had been given the same exact car -- and they showed me their rental agreement in a proper brochure with the rental space number on it. But since I was first to arrive at the car, and I could point to the hastily printed document the Avis agent had given me, they let me have the car. Being in a hurry, and since I was already 2 hours late, I got in the car and drove to Waco, which was nearly 2.5 hours away. It was not until I got to Waco and picked up my Mom at a restaurant there that she pointed out to me that the car I had rented had traces of a cigarette smoke odor. I do not and I have never smoked, and I have a bad sense of smell, but once she pointed it out, I noticed it. The next day, when I drove my godfather across a parking lot, he too noticed the smell, remarking that "somebody had smoked in this car" and that I should tell Avis about it when I returned the car so they wouldn't charge me for it. Later that day, about 24 hours since I first rented the car, I returned it to Avis with a full tank of gas and I explicitly and repeatedly told the Avis agent who checked me back in that I did not smoke in this car and that I did not want to be charged for someone else's smoke damage. I did not -- but I should have -- said that I expected a refund or a discount off my rental for being given a smoky car in the first place. A couple days later I received a final bill for the car that did not have a smoke damage charge -- but then one week after that I got a letter from Avis saying that I was to be charged $450 for cleaning due to smoke. This is patently, utterly false. I did not smoke in that car, nor did anyone else around me smoke in the car, and I believe this is an attempt to defraud me of nearly $500. It goes without saying that Avis should not be renting out odorous cars, especially not to President's Club status members. The Avis customer service representative I called, at my request, sent me the "damage report", but as far as I am concerned I need to see proof that they did an inspection of the car for the customer who rented the car prior to me. Did they do such an inspection? I doubt it, otherwise they would have cleaned the car then. I will be disputing this charge with my credit card company, Chase Bank, and I will be reporting the DFW branch to the BBB. It goes without saying that I will never be renting from Avis ever again. This is a flat out lie. read more

Avis is ridiculous. Systems always down and having a reservation is meaningless if it never works. They need more stuff if they're going to have to rely on being paper based read more

Do not rent from Avis Dallas TX. The first problem is line wait tome any where from 1 to 4 hours. Picking up my car took 4 hours to receive the car only to have the AC broken in 90 deg texas heat. DO NOT RENT FROM AVIS!!!! read more