Worst customer service ever!!!! If I could give a 0 star I would. If you want to rent from Avis or Budget, skip this location and go to Chattanooga airport. Upon starting the vehicle, I noticed the car had various lights on the dashboard and the steering wheel only turned with force. Before leaving the parking lot I brought it to the attention of the owner. He assured me that it was only the side mirrors and no other issues. He also stated there were no more Avis rental cars in town. I later found this was a complete lie from another location. 20 minutes after leaving the store the car was inoperable. The vehicle would not start. The battery was completely dead. I tried calling the location 5 times without the employee answering the phone. After getting a ride back to the store, the employee said that it wasn't their problem they gave us a vehicle with a dead battery. He stated that since i took the vehicle it was my issue. This was less than an hour from leaving their parking lot. He rudely pointed at a 1-800 number and said call road side assistance. I stated that since I picked up the vehicle with a dead battery and only 20 minutes later had a vehicle that wouldn't start, I expected their assistance getting the vehicle to their store and a full refund of my $300. The employee refused to help or offer assistance. I asked to speak to the manager or owner and was told "NO!" in an aggressive raised voice. I asked a second time and received the a YELLED response of the same. My ride then spoke up and matched the employees tone and stated he will not yell and treat me like that. The employee then chose to incite the situation by yelling, "Get the F*** out of my store". My ride matched his tone of voice by saying we will not leave until the situation had a resolution. The employee continued to yell, "get the F*** out of the store" and called 911 to report we were not leaving his store. He then called the owner which come to find out mis his father as we waited for police. It was then apparent how an individual with no customer service skills, an anger management issue, and lack of caring remained employed. He works for daddy. We remained on premises until police arrived and the situation was resolved. Despite the employee's verbal abuse and intimidation I was not leaving until I was compensated for the cost of a rental car that was inoperable. The solution was that I, the client, jump started the car and brought it to another Avis location. The manager of the other location full filled the rental contract and gave monetary compensation for my troubles. It was brought to my attention this Avis location in Hixson has had many complaints. The employee that was unbelievably rude, irresponsible, verbally abusive, and unwilling to take any responsibility for the vehicle or his behavior is the owners son. The owner is the individual who gave me a car with a dead battery yet assured me it was fine despite the alert light on the panel. I am thankful I was not on the highway further from home upon discovering the dead battery. I am also grateful the Avis location in Chattanooga employed caring, helpful and responsible employees willing to step up when the location in Hixson failed to uphold the rental contract or demonstrate basic decency. read more
