I travel the country, and I have to say that Richard here at this Avis in Chattanooga is the most…read moreprofessional and genuinely down to earth human being I have ever met. Patient, caring, dedicated, empathetic, and the most ideal for critical solutions I have ever dealt with. I will continue shopping with Avis just because of him!

This is the second time I've rented from this location in recent times…read more The staff here seems incapable of handling, even the simplest of tasks. After 20 years of renting cars, I have never seen such a terrible way to handle a rental. A mistake was made on my rental and instead of a one-way it was a local rental. After it was rebooked my bill ended up being almost 10 times my original rental. You would think the Customer Service agent would let me know of such a drastic price increase before the transaction was completed.

We travel a lot and we always rent from Enterprise - let me explain why. We rented an Enterprise…read morecar in Atlanta. By the time we made it to Tennessee it was very obvious something was very wrong with it. The car had fatal mechanical failure and ALL the warning lights came on while we were on the freeway. We quicker googled to find the closest Enterprise. We pulled into this Enterprise on a wing and a prayer and told them what happened. They gave us the choice between 3 different vehicles and had us back on the road in 22 minutes. The service was fast and friendly. I've NEVER had this kind of service from Hertz (we are Gold members), Dollar, Budget or Thrifty. We always rent from Enterprise - and this is a perfect example of why.

We rented car from this location on Friday March 26th. The team was very professional and got me in…read moregreat car for our vacation. It was very clean and comfortable. When we drop it off it was easy process. Thank you Ty, Jaden, Ryan and Bradley.

Do not rent from here! And if you do, use your own insurance to keep your rate down. I was…read moreestimated just under $400 for 4 days. With taxes I was expecting the final total to be around $500. I was asked to provide a $400 deposit upon arrival to pick up the car, because I was using a debit card. That was fine as I have always been reimbursed for the deposit from my experience with Enterprise. Upon returning the vehicle I was about 20 minutes late ( I stopped to get gas). When I dropped the car off I didn't speak with a person to spell out the charges, I was told to just drop off the keys (lunch time) I just received my final bill and was charged over $800!! They charged me a full additional day for being 20 minutes late, and took my entire deposit. I should've followed my instinct to ask to speak to someone about the charges instead of hoping I wouldn't get ripped off. Never again! Just because the cars here are cheaper doesn't mean your bill will be any smaller. Save yourself the headache and go somewhere else!

Worst customer service/management of any rental location in 25 years of corporate travel... call…read morethem directly every day 5 times a day for 7 days and no one picks up. Head Customer service has no ability other than to send a urgent message and do that 2 times and no calls back. All escalation Nina tells me is did you file an online report. We are talking about missing life altering radioactive cancer medicine that's takes a week to 2 weeks to make now due to supply shortage. The one time I don't open the back door to check the floor board and instead just do a shoulder check. Murphy's Law! Only time supposedly they do anything extraordinary if your report there is a lost weapon in the car. Call Knoxville and Nashville locations they pick up no issue - those sites should be rewarded for their customer service!

The staff were very helpful and patient when the insurance screwed up the reservation. They found…read morethe problem solved it and got me on the road in less than an hour. Thank you enterprise you got me back on the road!

I have experienced the worst customer service experience with this business. I have tried switching…read moreout my rental since the day I got it. I've been told I was on a list and they will call me to let me know something. I have never ever received a call back from Enterprise Chapman Rd. I continued to call and received an excuse for not getting a callback. So after one of my many calls I was informed that I could call any Enterprise to swap cars. So I called Lee Hwy, Fort Oglethorpe, and Hixson Pike and was told by the representative, "I will call you back". Til this day 4/23 NO ONE HAS CALLED ME BACK. So I take it that is just what they tell you just to get you off the phone. Surprisingly this morning I had. Voicemail from Enterprise Chapman Rd stating my contract had expired and they needed the vehicle back. I quickly returned the vehicle and the lady who called lied and said I tried calling you 5x yesterday and I told her to stop lying because I didn't have one missed call nor a voicemail. She stated I gave the wrong number on my contract and she had to call around to get the correct number and I left a voicemail for you. My question is Who did you call around to??? My contract was set up by Liberty Mutual so me giving the wrong number on my contract was another lie. And for her to say she called around to get my real number was another lie. I received the car on half tank and I'm mad I returned it above half but I'm going to wait and see if another lie be told. Enterprise communication skills are the worst once they get you in a car they don't care about anything else. Now I have 2 pending charges for $50 that will be disputed. Enterprise knows who I am because I'm posting my review on the day of this event when we exchanged words and I bet they still won't call me.

Good cars great customer service, I will definitely be doing business with them again.read more

I rent passenger vans often from Tweetys. I have never had a problem with payment or service…read more Lanita is easy to work with!

I'd give a zero star rating (if possible), 1 is pretty generous, but the customer service and…read morerental experience with National was and continues to be absolute garbage. My family and I rented a car from National while taking our young children to visit their grandparents. The age appropriate car seats I reserved beforehand were not available upon arrival and we were forced to leave the airport parking garage with car seats that were entirely unsuitable for age and size. Management reached out to request feedback on our experience, when we shared what occurred, no response or acknowledgement was ever received from National. After we returned home the company then decides to hit us with claims we damaged the vehicle, total garbage and inaccurate claims. The management team to this date (5 months later) have never responded to my 3 emails about these damage claims. This service provided (or lack there of) is an absolute waste. I do not recommend business with this company

rented a car from National at the Sanford Intl Airport June 8, 2023. Inspected the car (body)…read moreprior to leaving the lot. Key fob didn't work when trying to access the trunk of the car so we released it manually from inside the car. Informed staff. Staff apologized and offered 1/2 of our taxes on the car would be refunded. We took the car any ways and decided we would use the key manually to unlock the car doors. (left airport 6:18p with car) Proceeded to local grocery store to purchase food items for our stay in FL and also bought a battery (4pk) for the key fob. New battery placed and still key fob didn't work. Proceeded to unlock car door and the key would not unlock the car and the cylinder (lock) on the car came out. Called National from grocery store parking lot. Explained our situation. Someone would be out within 60 min to assist us but we would need to bring the car back to the airport to exchange the car and National would be informed we will be returning car for an exchange. After waiting 20min, received a text someone would be out to assist us within 60 min. waiting another 20 min. Received another text someone would be out within 60 min. This happened 3 times. Called National again. Wanted an explanation why the time keeps resetting. After 2hrs waiting for assistants car was unlocked for us and now we have to drive back to airport. Arrived for the exchange and National had no idea we were returning the car. We had to explain everything AGAIN. Staff apologized. I asked if we would be compensated, staff stated they could only refund the other half of the taxes and we would have to speak to someone after returning the car. From the time we left the airport originally at 6:18p we finally made it to our destination at 11 pm. The night was extremely frustrating, the entire night was a complete loss. Returned car June 15, asked to speak with someone regarding our situation and we were told we would have to call. We called after flying home gave our situation AGAIN. Received call back same day. I believe his name was (Chris). we came to an agreement from Chris I would receive a check in the mail for 175.00 refund. Check arrived within the 7-10 days but ONLY for $100. I have been calling MULTIPLE times. Customer service tells me they will put in an escalation each time and someone should be calling me back. Called again yesterday 7/20 twice. Still NO CALL!! NATIONAL. word of advise. Make sure you are actually checking your cars over before renting them out and also when you say you will be compensating your customer, please stick to your WORD. We travel often and car rentals are always a necessity. Lesson learned for me is to check the Key fob to see if it actually works and will check keys to make sure they actually work. National, you will not be my first choice to rent from anymore in the future.

After having the worst time with the Hixson branch I had to switch to this location. I'm glad I…read moredid. I had a pick up set for 10 am this morning. I called to confirm this time, as the previous day was a pick up delay issue. They said my time was set but they have a lot of pick ups, and because they booked it for me off site. They may be a little behind. I thanked them for being honest and told them I would follow up. As I still don't have my own car due to a collision on Saturday, and got called in to work I was in a pickle. So I called them and asked how close, where they called the driver. She was going to be a bit longer, and I thanked them but told them I would have to Uber. Upon getting there my car was ready to go! They knew I was in a rush and had me ready. The guy walked me through everything, and although he was a little pushy with the insurance. I understood because I work in sales, but declined as I was covered 100%. I got in my car and headed to work! I always have such a wonderful experience with them at this location!!!

I did an online rental for myself as the primary and my adult daughter as a second driver. No where…read moredid it say that the second driver needed their own credit card. The complaint is more about lady behind the counter than the misinformation. She is a tall African American older woman. She was rude from the very first question I asked her. I maintained my cool until I asked about cancelling the reservation so I was not charged. She rudely slid a pamphlet to me and in a sarcastic tone said "IF you get a refund". So I told her she was rude and from there everything went south. When I told her how rude she was and unprofessional she got even more of an attitude and called me ghetto. I did exchange a couple names back as it set me off that someone in customer service can be so rude from the very start. Someone like this should not be the face of the company. I asked for her name and she refused. I let her know I was taking her picture and she told me she was calling the cops. All I wanted was her name and a corporate complaint number in which she refused to give either. This lady should not be employed in customer service. I overheard her sarcastically say she didn't need to deal with this crap when she is about to log out. So basically, she had her attitude because she was more concerned with leaving than doing her job and being kind and helpful. Rather, she is the employee who wants to get paid but doesn't take any pride in her work or customer service skills. Never will I use this company again and hope more people standup to her and report her.

I should have paid better attention to the reviews. They will charge you unfounded cleaning fees…read moreand refuse to work with you. They are not concerned one bit about the car actually being clean, they are just a money grubbing company that doesn't care about their customers. I visit Chattanooga at least once a month and will 100% never rent from this place again.

So after "Jacob" the manager, and wannbe lawyer, refused to help me, I escalated my complaint to…read morecorporate. They were totally understanding and offered a prompt reversal of the charge. I want to thank corporate for addressing my concern quickly and I am satisfied with the end result. I also think corporate should inform "Jacob" (the manager) that once a customer returns the rental car and signs a form that the gas tank is FULL and returns the keys to the desk agent and the agent accepts the keys and the form, the customer is NO LONGER responsible for the vehicle at that point. It is the responsibility of the the car rental company to do its due diligence and examine the car for damages and mark the gas tank level. Thank you corporate for reversing the charges.

Tried to call in for rental car and ins claim. Service was horrible. Connection was unbearable…read morecould not understand the operator when I asked for a solution was told " when you are done talking i will ask the questions I need to obtain information. After constant attitude and called back to speak with a different operator got a worse connection and someone who could not speak or understand English. NEVER USE THEM

Don't use their prepay gad option!!!! They charged me 40.00 for using a quarter of a tank of gas!!!…read moreRip of!!!!

New and used Tires. Custom wheels…read more Brakes and oil change services. Best price in town.