After many rentals in various Hertz locations, we were lucky to stumble upon someone super helpful…read moreat the Toyota dealership in Palo Alto. We rent cars frequently, finding someone helpful is crucial. Simone has made all of the difference and has handled many rentals for both us and friends we've referred. Her service, empathy, knowledge and people skills make a difference. There are Hertz locations worldwide. As we all know by now, it's often not the brand, but the clerks who appear to process your order that can make or break the experience of renting a car. It's been a great treat to have found an excellent clerk right here in our own neighborhood. If you need a rental, go to Toyota's Hertz branch in Palo Alto, and if you're lucky, you'll get Simone! Thanks, Simone, for making the process of renting cars a breeze!

My insurance set everything up with them. When I got there they gave me the wrong vehicle and said…read morethey would provide the correct one the next day. Never happened. They never give back the deposit either. Next time I'll request Enterprise, they have great service. Hertz truly disappointing.

Steve's got some cars sitting around next to Meissner Automotive and would be happy to loan you one…read morefor a lot less than the national chains. How can he do this? Overhead is low- this is a small, local business. He's very friendly, professional, and allows after-hours returns. If I have to rent a car in the South Bay again, I'm calling Acar! By the way, reviews for Meissner Automotive are great, so if they can fit you in, you can have a rental right next door for the time it takes to repair your car. That's synergy, folks!

Steve is a great guy. I rented a car from him for 10 days while my car was in the shop, and his…read morebusiness practices and customer service skills are some of the best. However, I have a huge problem with the fleet of cars he has. 1. The fleet is quite frankly, very old and outdated. I was offered two cars by Steve. The first one and the one I stuck with was a 2000 Toyota Camry, pretty close to base model. It had just a hair under 200,000 miles, and I believe every exterior panel had some damage to it. The headlights were hazed up. The check engine light was on. The height adjustment knob for the drivers seat was broken, and so the seat was stuck in a position slightly lower than what I was comfortable with. The windshield wipers made annoying noise when running. The brakes squeaked and felt rough when coming to a stop. The AC made a horrible noise whenever turned on (thank god it's November). I was also offered what appeared to be a 1999 Toyota Corolla. Literally the only automatic/power feature offered on the car was an automatic transmission. Everything else was manual or crank. Now I'm all for a cheap econo car when I'm just trying to get a cheap rental, but at the least, I would've expected something from 2004 or newer and not as beat up. The only nice thing about the Camry I rented is that it started up and drove without problems. But beyond that, I did not enjoy driving the Camry at all. I honestly don't know if he was giving me the cheapest cars he had because I'm 18, or if his entire fleet is like that. But I was disappointed that I paid for a car that was in worse condition than my own. The only thing Steve has going for versus other places is price. He is pretty significantly cheaper than Enterprise and Hertz. There's no underage fees, and no security hold on your credit card. For 5 days, it was about $160 to rent the shitbox Camry. Compare that to the almost $560 it cost to rent a Toyota Venza for a week with Flightcar (including the security hold), and it seems like a huge bargain. But then again, the Venza I rented was a lot bigger, nicer, smoother, and had very few problems. And if I'm paying to drive a car that isn't mine, I'll pay extra for the car that's newer and has less issues.

This location is wonderful!!!! we rented an electric car for our road trip- apparently that's not a…read moregood idea. The location we rented from was in Buena Park and the car was dirty and not fully charged and not the Tesla that we had reserved months in advance. We were trying to exchange the vehicle for two other Avis locations told us they couldn't help us. We came to this location and the man working was so kind and helped us right away!! he switched out our vehicle and got us on our way back on our road trip!! this is the best ever location I've ever been to!! Keep up the good work!! And thank you for making everything better :)

Reserved a 12 foot moving truck at this location and called to confirm it right before we walked…read moreout the door to come get it. My dad gave them the reservation number and asked twice on that call whether the truck was actually there. Both times they said yes, it was on the lot and ready for our pickup time. We drove an hour from Santa Cruz to get it. When we walked in, the guy behind the counter told us they didn't have the truck. He acted like he had never spoken to us, even though it was obviously the same person we had been on the phone with minutes earlier. We redialed the number we had called and his phone rang right in front of us. He still played dumb about it. No real apology, no compensation, no upgrade. The only thing he offered was a cargo van, which is not a substitute for a 12 foot truck when you are moving a household. He said he was the manager and refused to put us in touch with anyone above him. If you are counting on a truck being available on a specific day, book somewhere else. A confirmed reservation and a phone call minutes before we left meant nothing here.

This company is a one-stop service! The service is in place. You can sell cars and car rental …read more.. and other services. Customer service attitude is also very friendly and very professional, repair shop master also very patient told me the car status. Recommend everyone to this Auto Force, can speak Chinese！ 这家公司是一条龙服务！服务的非常到位。可以卖车买车和租车...等服务。客服的态度也很亲切又很专业，维修车间的师傅也很耐心的告诉我的车子状况。 推荐大家到这Auto Force,在美帝可以说中文。 走时还送了我一份小礼物呢(^^)

Rented the Bmw i8 and it was amazing. The car ran perfectly fine and the owner was easy to work…read morewith. Only thing I had to do was detail/wash the car as it was dusty when I got it. Other than that, seamless and awesome experience.

Alamo has been nothing but confusing and unhelpful…read more In May, my friends and I rented a car from this location (SJC) and the employee somehow messed up the paperwork and inputted us at an airport in Charleston. They ended up charging us the incorrect amount and we were supposed to get $1,300 refunded back to us. It is now JULY, and after talking to THREE managers (Sal, Josh, Martin), we still have not received our refund and they have stopped replying. How is it that we have been in contact with three managers and this is still an issue after a month and a half?

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

We needed a 9 passenger sprinter van last minute. I found MVNN motors thru turo, I have never used…read moreturo. I decide to look them up and see if I could rent thru them directly. Nora answered the phone when I called, she was profesional, knowledgeable, and friendly. She was able to find us the perfect van and have it ready for pickup within a few hours. It's so hard to find any company that rents Mercedes sprinter vans in the Bay Area. We're so lucky we found this one. The van was just serviced and ready for our adventure. We will be using them every time we need a sprinter for sure

Great service and team to work with. They were able to accommodate us last minute and very flexible…read morewith our request.

Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

Morgan and Jacob worked as a team to help me rent a van for a family visit. The van was clean and…read moreaccommodated 3 child car seats and ample room for 5 adults and luggage too! The perfect vehicle for our needs. Jacob helped adjust side mirrors and give helpful hints for driving and even filling the gas tank. I definitely recommend Service Rent a Car for the great service from great people!

Good location, only 5 min to terminal, professional staff and brand new cars. But they only have…read morebranch in SF & LA，but it's enough for me.