A few weeks ago I was in a car accident. I'm a teacher and so I reached out to a former student who…read morehas been in the automotive industry for over five years. Edgar Rojo was incredibly helpful in recommending me nowhere else but Trophy Collision, as well as helping me prepare for the nearing task of purchasing a new vehicle. Thank you SO MUCH Edgar! I also had faith he wasn't going to steer his 'ol teacher astray. ;) I had the pleasure of working with Dustin Abbott. My experience with Dustin and all those at Trophy Collision has been nothing but excellent (and I can be a tough critic, ask Edgar). I was stressed... they handled the tow truck, got me in immediately after work at 3pm, worked with my insurance directly & Dustin even sent my insurance the repair estimate before he left for the day. This greatly expedited my insurance claim. Turns out it was a total loss. Dustin went above and beyond teaching me how to do research on my totaled vehicle to ensure I wouldn't get ripped off by the insurance company. Sidebar, I currently teach the basics of buying a vehicle, insurance & the like to my seniors in class, but Dustin taught me MORE that I can now share during my lesson this spring! Dustin wasn't the only great employee I encountered. The mechanic generously removed my recently installed and undamaged towing package and wrapped it up with all assembly parts so I could install it on my next vehicle. He was so polite & helpful. In addition, my insurance only slotted $30 p/day for a rental. I have 3 kids in car seats and the well known car rental companies couldn't provide me a rental in that price range for the size I needed to transport my littles. But Trophy Collision & Trophy Nissan came in clutch again. They got me into a Nissan Rogue via their in-house rental company and for only $25 p/day +tax. Every penny counts on a teacher salary. Another thing I noticed is that everyone consistently wore their masks, no one was ever waiting in the waiting area (customers helped immediately) and all the employees were kind & helpful to both customers and each other. I'm a sucker for good culture. It's obvious their turnover percentage is probably small. I could literally go on, but hopefully you get the point and I can now go clean the mess my children made while writing this review (it was worth it). Seriously, I won't take my car anywhere else now. They have made a lifelong customer in me. Thanks for all the support team & special shout-out to the real MVP, Dustin Abbott. Thanks for taking care of me.

Best experience for getting my car fixed! I've been doing business with Camilo and Billy Thomas for…read morea while there now and every single time I need something they are always super helpful and always give me good prices for everything. I highly suggest coming here for repair and other car needs.

Staff/Owners were Awesome caring people went above and beyond to help me when making my purchase…read morefor my Lexus LS 500 wonderful customer service

I rented a car for 5 days i dropped off the car Tuesday 8/31/2021 and swift kept charging me…read moreeveryday after the car was returned. i called the office to let them know and they said they didn't have any record of it and they don't have time to talk about it due to customers in the office. Now I'm having to deal with my bank with investigation to get my money back. The customer service is terrible. I don't not recommend. The car I was loaned was dirty and it seemed to be someone extra car that was trying to make extra money it had soda stains and no windshield washer fluid to clean the windows. People are terrible these days

If I could give this place zero stars I would. I booked a trip and noticed the time was off ... so…read moreI tried to message the host right away ....no response. Meanwhile the host decided to ignore all the messages I told them about the time. Showed up to the location and asked if I was running late. At the time I was on a flight and simply needed the time to be changed. Something that could have been so simple. Anyway I decided to book the car again with the updated time. Host confirmed I also let host know I was about to take off and would land at 2:30. As soon as I land what does the host do .... cancel the car AGAIN! Now at this point I'm stuck at hot Dallas airport with no car. These people have no idea how to do business.

Incredible service. I did a 3 day rental in Dallas. Picked up on time right out front…read more Easy return Highly recommend

Had my reservation for 2 weeks out and arrived at the Burleson Enterprise rental office and was…read moretold I had to wait 1-2 hours to get my car! They closed at 1:00 and I'm still in the waiting area and still no vehicle! They offered a pickup truck and I had reservations for an SUV for a company business trip that requires me to have coverage for the product I'm transporting and 2 1/2 hours later they finally drove a vehicle in the parking lot! The so-called Manager was a total female dog about the entire situation!

Very efficient and wonderful customer service!! In and out…read morewith no hassle. Go to see Louis in Burleson location and you won't be disappointed.

We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

At first I wasn't sure because I didn't see any reviews and I had never heard of the company…read morebefore, but they were wonderful. They are very close to DFW and picked me up in approx. 5 minutes. The car met my needs. Price was competitive. The owner was very friendly and informative. Gave suggestions to avoid tolls. Was available at odd hours. Flight got in late and departing flight leave early. This was overall a very good rental car experience. I highly recommend.

Great company. Service was personable and first-rate. Car was clean and newer. I noticed one of…read morethe other Yelpers mentioned a sketchy location. I wouldn't describe it as such, it is in an office park, not where you would expect to see a rental car office but definitely not sketchy. I was planning on walking there and I was a little worried after reading that review.. but it's in a nice area.