We rented a car on-line from Europcar two months ahead of our trip. The return email said to pick…read moreup the car in the Gare (train stn) LeHavre Meet and Greet. A later email showed a map with the pickup point in the train station and again, stated it was the Gare Meet and Greet. Two weeks before our trip, I wrote to their customer service people using the Europcar web site to confirm the pickup location, but they never responded. When we arrived in France, the day before pickup, we called the English speaking Europcar number and they said to pickkup the car at the train station.
There was NO Europcar office in the train station! We don't speak French so suddenly the stress level went way up. We called the office, but the agent did not speak English and hung up on me. After twenty minutes, an English speaker helped us get the address, and we took a taxi.
There was only one agent in the office so it took about twenty minutes to pick up the car. As we did the walk-around the agent found a tiny (4mm, no exageration) scratch on the rear bumper and photographed it. That said to me that Europcar would be very picky when the car was returned. Then, the agent also pointed out the electronic back tailgate did not work, but she had NOT recorded that in the contract. That was a big concern for me. I asked for it to be documented, but she indicated she did not understand and went on to take care of another customer. Finally, an English speaking customer told her what I wanted and after a bit, she scribbled a hand-written note, undated, and gave it to me, but she did not make a note of it in the contract. That was a risk to me also, but we needed to get on the road.
Before we left, I asked about paying highway tolls, she said "Google it." and went to do something else.
We returned the car a day early and have written to Europcar about getting a partial refund. Of course, there has been no response.
Next time we in Europe, we will NOT use Europcar.
