WORSE SERVICE EVER. THIS PLACE IS A SCAM. From them canceling a CONFIRMED online reservation, to a…read moreCar having no AC. Forcing me to pay extra 300euros. Then she started to give attitude. Terrible. This will never happen in America.

Horrible!!! First, the paperwork said to call Avis in Caen if we were going to be late. Due to…read moretrain strikes, our train was delayed so I called. Mind you, I had already paid for the vehicle in full online. The agent told me that he couldn't guarantee my car wouldn't be given to someone else. That was my first turn off. We arrive at the Avis office in Caen an hour and ten minutes past original pick up time. Luckily, they hadn't rented our car out. However, we received the worst customer service we had on our trip to France. The woman at the counter actually asked me if I knew how to drive because I asked her a question about the vehicle. She threw my contract at me when my opinion was different about what I had signed up for. She charged my account for something and then credited again, she couldn't remeber why. It also took her three unsuccessful attempts to print the contract. She spoke very poor English, which is surprising seeing as though most visitors to this area are there for the D-Day sites from English speaking countries. I could live with the poor English as I realize I am in her country, however her attitude was so horrible towards customers that I am shocked she works in customer service. She also rented us a broken wifi adapter for the vehicle. When it was time to go to the car, she pointed and said "it's out back, you'll find it"... When I asked her what make and model it was ( it was different than the one I reserved) she rolled her eyes and told me "it's in your contract!" Which she couldn't print and had to later email to me..We literally went behind the building and pressed the unlock button until we found our vehicle. You No guidance, nobody walked us through using the vehicle. Worst of all, our reservation ran until 1:05PM which took five minutes from her lunch break (they close from 1-2pm) so she literally slammed the door when we left and locked it. I met a couple in Bayeux who had a very similar experience as I did at the same office when renting their vehicle. This morning, I wake up to find a $168 miscellaneous charge on my card from Avis... The experience that just won't quit...

I hired a car with Enterprise / Alamo through Opodo for a long weekend. The staff were really…read morefriendly and reassuring as I'd had some terrible experiences hiring cars from other rental companies in the past. I was particularly nervous when they showed me the brand new car that only had 4km on the clock. Sign out was easy (*see below) and then as the car was new, I had to fuel up on the way out of town. 20 minutes later, the car lost power and steam was coming out from under the bonnet. This was a brand new car, so definitely not the fault of Enterprise / Alamo but they couldn't have been more helpful in sorting the problem out, first sending their own mechanic and then bringing a replacement car. They have subsequently refunded the cost of the fuel in the first car and we've come to an agreement about the lost time spent at the side of the road. I will definitely defualt to Enterprise / Alamo when I hire again in the future and highly recommend them to you. I'm very grateful to the Caen office for being efficient and completely straight-up with the process of sorting out the probem. My view of a business has always been that it doesn't matter if things go wrong; it's how they sort it out that really matters and this is what Caen Enterprise / Alamo did very well. * As a general suggestion, unrelated to this hire, I've spoken to friends who hire regularly and they recommend doing your research only on comparison sites to find the best hire prices, but then booking directly with the hire company. This simplifies the whole insurance process.

The staff here is very friendly. My husband and I got off the train and needed a car for the day…read more They are closed on Sunday's so we were going to have to rent it till Monday. At first we did not want to pay for a day we were not going to use it, so we walked away to have lunch. At lunch we discussed it and decided to go ahead and rent it so we could drive ourselves to the D-Day beaches. We were walking towards Enterprise and were passing Hertz. Hertz was charging double what Enterprise was charging for only one day and wanted extra for Navigation. We walked back to Enterprise and rented the car till Monday with an added fee so that we could drop it off in another city-Bordeaux. That would save us on the train fee to get to that city. The staff were very friendly and even advised us to purchase extra kilometers so that we would not get charged overage fees for using more kilometers than are given per day with the rental. (You get 250 km per day) We highly recommend this establishment over the others-Sofie and Yael are very friendly!

I would NEVER rent from here. I reserved an automatic transmission car at a lot more money than a…read moremanual because I thought I would be more comfortable. When we got there the car was not there. After waiting 1 hour it still wasnt there so I said I would take a manual. The man gave me one but wanted to charge me the 172 Euros from the automatic. I told him I could have reserved the manual for 70 Euros. We settled on 100 Euros. Which he wrote in on the form that was printed. When I got my credit card bill I was charged 172 Euros. I had my travel agent contact Sixt and send them a copy of the bill. They REFUSED to make amends. Basically I was robbed!