I hired a car with Enterprise / Alamo through Opodo for a long weekend. The staff were really…read morefriendly and reassuring as I'd had some terrible experiences hiring cars from other rental companies in the past. I was particularly nervous when they showed me the brand new car that only had 4km on the clock. Sign out was easy (*see below) and then as the car was new, I had to fuel up on the way out of town. 20 minutes later, the car lost power and steam was coming out from under the bonnet. This was a brand new car, so definitely not the fault of Enterprise / Alamo but they couldn't have been more helpful in sorting the problem out, first sending their own mechanic and then bringing a replacement car. They have subsequently refunded the cost of the fuel in the first car and we've come to an agreement about the lost time spent at the side of the road. I will definitely defualt to Enterprise / Alamo when I hire again in the future and highly recommend them to you. I'm very grateful to the Caen office for being efficient and completely straight-up with the process of sorting out the probem. My view of a business has always been that it doesn't matter if things go wrong; it's how they sort it out that really matters and this is what Caen Enterprise / Alamo did very well. * As a general suggestion, unrelated to this hire, I've spoken to friends who hire regularly and they recommend doing your research only on comparison sites to find the best hire prices, but then booking directly with the hire company. This simplifies the whole insurance process.

The staff here is very friendly. My husband and I got off the train and needed a car for the day…read more They are closed on Sunday's so we were going to have to rent it till Monday. At first we did not want to pay for a day we were not going to use it, so we walked away to have lunch. At lunch we discussed it and decided to go ahead and rent it so we could drive ourselves to the D-Day beaches. We were walking towards Enterprise and were passing Hertz. Hertz was charging double what Enterprise was charging for only one day and wanted extra for Navigation. We walked back to Enterprise and rented the car till Monday with an added fee so that we could drop it off in another city-Bordeaux. That would save us on the train fee to get to that city. The staff were very friendly and even advised us to purchase extra kilometers so that we would not get charged overage fees for using more kilometers than are given per day with the rental. (You get 250 km per day) We highly recommend this establishment over the others-Sofie and Yael are very friendly!

I would NEVER rent from here. I reserved an automatic transmission car at a lot more money than a…read moremanual because I thought I would be more comfortable. When we got there the car was not there. After waiting 1 hour it still wasnt there so I said I would take a manual. The man gave me one but wanted to charge me the 172 Euros from the automatic. I told him I could have reserved the manual for 70 Euros. We settled on 100 Euros. Which he wrote in on the form that was printed. When I got my credit card bill I was charged 172 Euros. I had my travel agent contact Sixt and send them a copy of the bill. They REFUSED to make amends. Basically I was robbed!