Excellent experience renting from Enterprise a few weeks ago. We initially started our trip with a…read moreVW Tiguan that gave us a scary warning about low engine oil and needed to head back to the rental office. The team was more than understanding and accommodating regarding this very scary and unusual situation and had a car ready for us the moment we arrived. Michael, another gentleman (I believe his name was Samir?), and I believe the Branch Manager bent over backwards to address our concerns and made us feel comfortable with our replacement rental. Our second vehicle was very comfortable and served us very well during our trip. At the end of our trip, we received a discount off our booking for the inconvenience we experienced. Given how Michael, Samir (?), and the entire team handled and rectified our situation end-to-end, I would definitely rent from this Enterprise location again. Pro Tip: Going forward, I plan on giving any vehicle I rent a thorough inspection, regardless of the company or city. We checked engine oil level for all of the cars offered to us to ensure we didn't have a repeat problem. Given the volume of cars going through this branch and the conditions these cars are driven through (mountain roads, hail, etc), it seems these cars are put through a lot and some issues may slip through the cracks compared to your average metro rental car.

Horrible! car was broken. Sent to the local office only to be told they have no replacement. Told…read morerepeatedly that I would get a call...no calls. local office responded to an email. Finally fixed the problem.

Just the most thoughtful, helpful customer service both picking up and dropping off. When we…read morearrived the person sized up our family size and pointed us to the appropriate cars to choose from. Upon our return, Raj directed us to the specific terminal that we needed. Car definitely needed windshield wipers replaced which we didn't realize that we were on the drive. Pointed out when we returned and got a discount.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

This was our second time renting with Alamo--our first was at the Las Vegas airport, where we had…read moresuch a great experience that we wanted to try them again. I'll admit, after reading some of the reviews, I felt a little nervous, but I decided to give them a chance anyway. They are pricier than some other rental companies, but I'd rather pay a little more for peace of mind than deal with companies that have worse reviews. And wow, I'm so glad I did! When we got to the counter, there was no line at all. The agent checked us in quickly, and within minutes we were on our way. The whole process took less than 15 minutes. Returning the car was just as smooth. Even though a lot of people were dropping off their cars at the same time, there were plenty of staff available. One quick check and we were good to go--it couldn't have been easier. I really appreciate how efficient and well-staffed they are. Overall, another excellent experience with Alamo!

Gosh to rent a vehicle these days is so expensive. We took my family on a 9 day road trip so we…read moredecided to rent a vehicle rather than use our own. For total for the 9 days it was $1,500- what do we think a good deal? That also included road side assistance if anything happened while we were away. In total a little less than $200 a day

It took me a few months to finally leave this review, but I wanted to make sure I recognized…read moresomeone who truly deserves it. A huge thank you to Thelma for making our rental car experience so easy and stress-free. From the moment we arrived, she was incredibly welcoming, professional, and efficient. She helped us prepare everything we needed for our rental, answered all of our questions with patience, and made sure we were taken care of from start to finish. And I hope she still remembers us! The entire process was surprisingly fast, and that's all thanks to Thelma's knowledge, organization, and excellent customer service. She made us feel valued as customers, and her positive attitude really stood out. It's not often that you come across someone who genuinely enjoys helping people, and it definitely showed in the way she handled everything. I also want Hertz management to know what an amazing employee they have. Thelma is the kind of team member who creates a great first impression and makes customers want to come back. Employees like her deserve to be recognized because they represent the company with professionalism, kindness, and dedication. Thank you again, Thelma, for all of your help. We truly appreciate everything you did for us, and we hope Hertz recognizes the outstanding work you do every day. Keep up the amazing work you made our experience exceptional!

Was able to cut the line with presidential circle from amex platinum, car was ready immediately and…read morewas on the road in 15 minutes. Car was great and they were quick on the return too.

great service and very accomodating staff (victor) in budget calgary airport , kudos to this guys…read morethat make this experience seamless, ty

The rental car itself was clean and in good condition, and both pickup and drop-off were quick and…read moreeasy. Unfortunately, the way the rental agreement was handled completely overshadowed the positives. When I picked up the car, Amellie told me that "everything was paid for already" and simply asked me to sign. There was no explanation that additional insurance and roadside assistance had been added to my rental, and I was never asked whether I wanted those optional services. After returning the car, I was shocked to see an additional charge of over $320 for insurance and roadside assistance that I neither requested nor knowingly agreed to purchase. Whether this was intentional or not, it felt like a very deceptive and shady sales practice. Optional charges should be clearly explained and require the customer's explicit consent--not be slipped into a contract while being told everything is already paid for. The car and the rental process were fine, but I can't recommend Budget after this experience. Double-check every line of your rental agreement before signing, no matter what you're told.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

Our rental car experience here is probably one of the smoothest and fastest we've experienced in…read moreour travels. We booked our reservation months in advance, got a great rate and when we arrived, the agent had our car ready to go within minutes. While all the other rental car counters had long lines waiting, we walked straight up to the counter. We wanted to add a driver, who was arriving a little later, and they went ahead and got us processed, gave us the keys and said to just come back by when the driver arrived to add him. We did that and were on our way, no issues. I had read many bad reviews on Calgary car rental nightmares, but our experience was the exact opposite.

Even 1 star is too much. Arrived at the Dollar car rental on time at the Calgary airport with our…read moreconfirmation number only to be told we did not have a reservation. (Found out that our car was given away.) She was very rude about it and did not even try to look into why this happened or try to help us with finding some other type of transportation. Got a hold of a manager and was given the same rude customer service. Will never rent from Dollar car rental or recommend them. Horrible!!!

My first time renting a car, it was a great experience. Easy to find pickup and drop off, all the…read morestaff I dealt with were friendly and very helpful. The car was brand new and spotless. And the credit card charge upon return was $50 less than anticipated. Will definitely use them again.

The rental agency was easy to find, they had all of my info there , printed and ready to go…read more My only disapointment was the car. I requested a Toyota Corolla or simular but I recieved a VW Golf. A little small for a man 6'2" plus, to get in and out of. Rental return was simple, the parking/ return area very well marked and easy to find, even with hectic airport traffic

Very bad experience. We are AAA members and according to the web we should be able to add extra…read moredrivers for free. The receptionist rejected to do that for us, and we wasted an hour calling aaa and customer service to get the discount. After that's settled we waited another 30 minutes to get the car. Worst car rental experience I have ever had

The flight arrived with three hours delay yet Thelma waited for us at 1 in the morning! I don't…read moreknow what I would have done if she had not waited for us. She had all the paperwork ready and we were checked out to take the car within a few minutes. Thank you, Thelma, for going the extra mile for us!