Customer service is horrible. Branch manager Jeff does not find it important enough to return…read morecustomers phone calls and emails.

Always have good experience with this branch. I especially like their extended business hours on…read moreSunday which work great:)

Strike 2. For the second time '"my bank" turned me away for notary services sending me to the…read moreadjacent UPS store only to pay $100 for my "free" banking services. Is this bank a joke? Or this branch? Or maybe the jokes on me. Too bad 0 stars not an option.

No customer service at all They help who they feel like…read morewanting to help even if you're in line you will get skipped to help whoever they feel like

I really appreciate Shreelakshmi, she is so kind and helpful. The branch manager and staff at this…read moreplace are excellent! th ambience is comfortable and they go out of their way to help whenever they can. Come check it out!

I really appreciate the attention all the work that they done, very kindly people and amazing jobread more

This is (unfortunately) the closest branch to Worcester. I had to come here in a bind to deal with…read morefraud and they were so incredibly helpful in easing my concerns.

UPDATE 08/27/23…read more Letter sent to Board of Directors, I filled out a customer service satisfaction survey they sent me...still no contact. Their inaction and silence in this matter should show you, THEY DONT CARE! In the process of closing out all accounts and headed to another credit union.

From the owner: Central One Federal Credit Union is a not-for-profit financial institution that provides members…read morewith excellent, personalized service. Central One offers a wide range of savings, deposit, and loan products designed for the local community and has branches in Auburn, Northborough, Shrewsbury, Westborough, and Worcester as well as school branches in both Shrewsbury and Westborough High Schools. Products include: Checking Accounts, Tiered Money Market Accounts, CDs, IRA's, FREE Checking, Student Loans, No annual fee Credit Cards, Auto Loans, Mortgages, First Time Home Buyer Program, Home Equity Loans and Line of Credit, Personal Loans, Business Savings, and Business Checking Accounts, Commercial Loans, IOLTA, RV Loans. Motorcycle Loans, Boat Loans. Services: Extended hours, Notary, Financial Literacy, Mobile and Online Banking, Complimentary Seminars, Credit Building. Local Decisions Learn more about Central One and why we are one of the top credit unions in Central Mass. Drive-up hours: Monday, Tuesday, Wednesday, and Friday 8 am - 5 pm, Thursday 8 am - 6 pm, Saturday 8:30 - 12 pm. Member Support Call Center: Monday - Friday 8 am - 6 pm, Saturday 8:30-1 pm Serving residents and businesses in Worcester County and parts of Middlesex and Norfolk counties, including Auburn, Northborough, Shrewsbury, Westborough, Worcester, Southborough, Marlborough, Hopkinton, Upton, Milford, West Boylston, Boylston, Paxton, Sterling, Grafton, North Grafton, Millbury, Lancaster, Bol...

Employees are always very well trained, and great attitudes towards customers! Today I was greeted…read morewith a smile and made me feel pretty good today!

A local bank located across the central of MA. Has the nice small community bank feel, but offers…read morethe latest technologies and competitive rates. -SB

Today I went to the Pope Street Branch of Avidia Bank on some Hudson MA Pickleball business. Mary…read moreAnn and Twan (I hope I am spelling your name properly) were extremely helpful. I had every intent to write a review because of the excellent service I received. I left the bank and walked about 35 mins when I realized I had lost my new IPhone. It must have slipped out of my pocket. I retraced my steps all the way back to the bank. Two Avidia employees (I am sorry I didn't get your names) found my phone in the mulch outside the Bank and had given it to Twan. In the time it took me to walk back to the Bank Twan had unlocked my ICE notification number; Mary Ann called and told my husband that the Bank had my phone. They were about to go out onto Main Street to see if they could find me. When I returned to the Bank there was a celebration by the employees and I was ecstatic. This is truly an example of above and beyond by the employees of Avidia Bank

I am reporting Avidia HSA to SEC today. I have been trying for two months to get assistance to use…read morefunds from my HSA for COBRA payments. A valid, authorized expense, each time I call I spend 30-45 minutes they cannot help. My logins do not work and cannot reset login info. They say there is an issue with their website. So sorry. They say they will send a form by email to close account and get funds, of course the form never comes. Call back - start over- another 45 minutes of total frustration - polite but useless. I only have under 4,000.00 in the account. But I imagine they must have a lot of funds that go unused, no way to access your funds. I have documented all calls and will file today. Including the made-up names of customer service personnel, Sparkle, really? I know I won't ever be able to access my funds but I can at least notify my previous employer and the SEC. This organization is a scam.