Went to inquire about a CD, met with Indu who took me right in and assisted with my inquiry. She…read morewas fantastic, personal and professional. I ended up with my CD, new checking and savings accounts, she ordered checks and a debit card. Now I have been with BOA since the 80,s and was very leary (scared) of making a change of banks but Indu assured me all was going to be better and easier. So glad I stopped in here and highly recommend Needham Bank!

I went to all the big banks to open an account none of them would do it because of some silly…read morealleged legal reason. Finally called here and they told me that was rubbish. They opened the account. Thank god for them. Later, I had an issue with my online account. I called and got a real person, she gave me her name, and fixed the problem. But wait, she called in few days to make sure all was working right. OMG. Yes. I am transferring all my accounts to this bank.

I have gone to the branch in west Bolyston and never had a problem I have worked with Joann and…read moreshe has been very helpful and professional

I'm very disappointed in Berkshire bank as a whole but especially the Park Ave in Worcester Branch…read more I have had multiple accounts with them for years. One day I noticed that my escrow account (the one I have to have for real estate) was closed and is no longer attached to my account on line and on the app. I called the online banking and they told me that because there was no money in it, they closed it. My first issue is that I was not notified. My second issue is how it was handled after that. The person on the phone told me I would need to talk to a branch and connected me to Park Ave. Irina asked me what she can help me with and I specifically asked the first guy to explain so I wouldn't have to. Minor irritation. She told me that she would need to research why the account was closed. I told her I already know why and just need to open a new one and get checks. She told me that I had to come in. I told her that I was too busy and asked her if I can open an account on line, she said yes. She then transferred me to Cal who gave me a hard time and kept telling me to come in. When I asked how to get an account on line, he said he doesn't have the time to sit with me and walk me through the process of setting up an account on line. I said just tell me where to find it. He said the website and then hung up. I could not find it anyways. Poor customer services!!

Customer service is horrible. Branch manager Jeff does not find it important enough to return…read morecustomers phone calls and emails.

Always have good experience with this branch. I especially like their extended business hours on…read moreSunday which work great:)

Been banking with Webster Five since I was 10yrs old (when they handed out "penny, nickel and dime…read morecards" where kids could save their change and start their own bank account). Had other accounts at other banks, but those banks sometimes were too pushy with promotions, or their monthly charges for your accounts made me go back to the no thrills, very friendly, Webster Five. (Where "everybody knows your name"!!) They are always ready to answer questions, help you when you forgot your online password after closing time, and have the dog biscuit ready when the see the dog via the 'drive-up window. I have NEVER had even the slightest issue with anything dealing with them. and As far as I am concerned I would rate them higher then any other bank.

I love my small town bank. Real free checking and great customer service. I stop at this branch…read morefairly often. The tellers are always friendly, . The customer service here has been awesome. They've handled a few problems for me quite painlessly and have helped me open accounts for my kids with ease and little wait. Two ATMs located here. One at the entrance (located in the rear, along with plenty of parking) and one drive thru.

I Have Done My Banking At This Auburn Branch For Over 30 Years. When I Opened My Account, I Was…read moreEmployed In Auburn And It Was Most Convenient For Me. That Was 25 Years Ago. I Stayed With Savers Even Though I Did Not Work Nearby Anymore. I Am Now Residing In Millbury And I Would Still Not Consider Leaving Savers Bank. In My Opinion, Savers Is The Holy Grail Of Banks!

I go out of my way to bank here because the staff is so helpful. I have never had a bad experience…read morehere. And unlike my other banks, it has not changed names every other week.

I've been with SFCU for almost 30 years now and have always been treated with the utmost respect…read more It pains me to read some of the reviews because I have had nothing but wonderful experiences with this bank. I have had my mortgage through them for many years and couldn't be happier with their service. Anytime I've had a question, whether by email, site messaging or via phone, they are always quick to respond and are not just helpful but in my opinion, go above and beyond! I love the feel of a neighborhood bank where everyone recognizes you and greets you with a smile. I would give them 10 stars if I could!

We have been members for many years and have had several loans with Shrewsbury Federal Credit…read moreUnion, never have we had a problem or issue with anyone or the services provided - Thank you SFCU

I recently changed from Bank of America after multiple fraud issues there. My experience with…read moreCentral One has been excellent. Their loan rates were the best around and the customer service has consistently exceptional every time I've come in. Terry Bradt is amazing and Will was also so helpful. I only wish i made the switch years ago!

Terrible experience trying to wire money to purchase a house. I have been a member since I was 15…read moreand I am now 56. As soon as my wire transfer which took 2 days and multiple phone calls and emails to complete was completed, I withdrew all my money from this bank and closed my accounts. I hope that Brandon the manager is enjoying his day at home with his dog. I will never have to speak to his unhelpful self again. If I could give less than one star I would. Absolute garbage service for a lifelong customer.

The is not necessarily for this location, but for the whole company. These people in general, are…read moreawful to deal with. When I was getting ready to finance my car purchase I found out this bank reported a incorrect mortgage balance to the credit bureau, by a very large amount, possibly causing me a point or 2 in the finance rate. It is beyond ridiculous that this bank made that large of an error. It was a big, big difference.

Horrible online experience attempting to transfer money from money market to checking in order to…read morepay bills. While closing account, mgr standing aside clerk, was yapping about daughter's wedding plans and could have cared less that somebody was in there to pull money from their bank.