Definitely NOT the BANG for my Groupon Buck! While booking, speaking to Charlie, he highly…read moreencouraged me to get the 75 minute treatment,, while explaining how Groupon was NOT a good source to use, because of the financial loss to their business. Not a great way to start. I did end up paying for two 75-minute Deep Scalp Treatments, based on the description provided by Charlie, with the expectation of a relaxing, professional service. However, I only received approximately 60 minutes of treatment, which was very disappointing. Despite calling ahead and confirming we could move up our appointment, we arrived early at 11:05 but were not taken back until 11:35, which added to my frustration. The scalp analysis was not performed, and no hair brushing was done before starting the treatment, contrary to what was promised.
Instead of a relaxing experience, the "therapist" kept getting up to answer the door and front desk, which disrupted the session. We were taken to a room with sheer curtains and three massage beds, but the service was far from relaxing. The therapist began brushing my hair aggressively for 12 minutes with no massage or calming techniques. The head brushing and rinse was aggressive, and the towel wrap was not hot and uncomfortable, then turned cold while I lay there unattended. I witnessed the other therapist, working on my husband, sitting behind him on her cell phone. Mine was no where to be found. The therapist left me unattended from 11:58 to 12:24, which was unacceptable. I was unable to complain or communicate effectively because they did not speak English.
When she returned, she rinsed and brushed my hair again, then ripped my skin with the face mask--an experience I loudly reacted to. The session ended with a half-hearted blow-dry, some tonic on my scalp, and a dismissive "done." Unwillingly, I kept track of every minute on a large red neon clock, and I am incredibly disappointed that this experience did not match what was promised or the value I paid for.
This was not the relaxing, professional scalp treatment I expected, and I am very disappointed with how the service was handled. I tried to contact the business to discuss my dismay, but they have yet to respond. Therefore, this review is being left!