Recently came in for the spring sale and everyone was so helpful! Rene and Danny came to check in…read moreto see if I needed anything and were a delight! I definitely left buying things I probably didn't need... but felt good about it anyway! This location I like because they often have stock of things that go out of stock at other locations and there's a lot with free parking before 6 for two hours with lots of great shops and restaurants in the area. Definitely recommended as it's a pretty large store too!

I came to this Sephora location after work because I needed a new foundation and wanted help…read morefinding a shade that matched my skin tone. Unfortunately, part of my experience left me feeling extremely uncomfortable and unwelcome. I understand that this is Beverly Hills and I may not have walked in looking glamorous or "high-end." I had just gotten off work and simply came in to purchase what I needed. But regardless of how someone is dressed, looks, or presents themselves, every customer deserves to be acknowledged and treated with basic respect. I had an especially disappointing interaction with an employee named Cami. I was standing directly in front of her and asked for her opinion on two foundation shades I was testing--one on each side--and which one looked better on me. She completely ignored me. She did not acknowledge me or even look at me, despite the fact that I was clearly speaking directly to her. Thankfully, another employee noticed what was happening and immediately stepped in to help me. I unfortunately did not get her name, but I genuinely appreciate her kindness and willingness to help. I also want to give a HUGE thank-you to Natalia. She was an absolute sweetheart. She was kind, welcoming, helpful, and had such a great personality. She made me feel comfortable and helped turn an unpleasant experience into a much better one. If you come to this location and need assistance, I highly recommend looking for Natalia. She treated me exactly how a customer should be treated. I also want to recognize the gentleman representing Dior who was working in the store today. I believe he mentioned it was his first day. He had black curly hair, and unfortunately I cannot remember his name, but he was incredibly kind, professional, and helpful as well. Thank you for treating me with respect and helping me. As for Cami, I really hope she reflects on how she treats customers. Working at a high-end location does not make anyone better than the people who walk through the door. You never know someone's background, what kind of day they've had, or how much money they have based on their clothes or appearance. Ignoring someone who is standing directly in front of you asking for help is rude and unnecessary. Everybody is different. Everybody is unique. And everybody deserves to be treated with respect. Thank you again to Natalia, the Dior representative, and the other employee who stepped in to help me. You three showed exactly what good customer service should look like. Unfortunately, Cami showed me the complete opposite.

The young lady here was very helpful with telling me the special shampoo liter special this…read moremonth and spent 45 minutes helping me with the app on my phone and troubleshooting it but taking care about other people in between. Very happy coming to buy joico and biolage instead of the competition. Great price on everything instead of spending 500 on products only 380. Huge savings on color and shampoo. She was very helpful and I bought more than I needed, but savings was worth waiting 45 minutes for the app .

I love Michael and co. Everyone is so nice, knowledgeable, and accommodating. They really make it a…read morepoint to get to know everyone individually, which add that extra special touch.

Before visiting Blue Mercury in Brentwood, I read several disparaging reviews. So I was prepared to…read morebe treated poorly. The exact opposite happened. I was greeted by the store manager, Nicole and asked if I needed help. Nicole proceeded to assist me. She eventually asked makeup artist, Bata, to help me select a foundation for my difficult to match skin. Bata was absolutely fabulous. He found a perfect foundation for my dry skin with yellow undertones. He's knowledgeable, thorough, fun and handsome. I had a little crush on him by the time I left. The whole visit was so lovely. I will absolutely be shopping there again for my makeup and skincare needs.

SNOB ALERT Blue…read moreMercury is a luxury beauty store that offers a wide range of high-end skincare, makeup, haircare, and fragrance products from popular brands such as La Mer, Oribe, NARS, and Jo Malone. They also provide personalized skincare consultations and makeup application services. I was on my way to a Yelp Event and not really looking for anything, but I knew I need a few items in my makeup arsenal like undereye concealer, some eye shadows, lipstick and lip liner. The staff were friendly for the most part with the distinct flair of highbrow snobbery. I was not all entertained by it and kept right on looking at the merchandise at hand. The first suggestion from one of the employees was of course the highest priced item that money could buy for ONE item. I then had to "train" them into a better path of thinking to work with me towards an acceptable outcome that encapsulates,,, problem + correct price = solution.

Amazing customer service all roundI was looking for a product to moisturize my natural and the…read morestaff here was so knowledgeable and informative, I truly appreciated her time and effort. I don't remember her name but she had beautiful pink hair and eyebrows

Weird experience today. Been shopping here for my hair needs, my wife's needs etc over the past…read moreyears of my family and I living in the area. Usually really solid customer service. Not today. Came in real quick after work before heading out of town for the weekend and this young lady, teenager probably, was just a little rude. Assumed I didn't have a profile/ my phone number linked to their store. She did apologize for assuming but still. I found it very odd. Clearly profiled me in some category. Could have been the work uniform, scruff on my face, I don't know why. This being my neighborhood store I'm obviously going to come here more often than the West 3rd street location but I hope to get help from her colleagues for now on.

Jamila made this visit an unforgettable one. I just want to thank her for her diligence and…read moreknowledge on products while still making it a personalized visit. I don't think I've ever had such a thorough yet. Fun time at aesop. Thank you for everything Jamila.

I had an incredibly uncomfortable experience here when I tried to return a Christmas gift with the…read moregift receipt. The asian guy cashier extremely judgemental when I said it was a gift and wanted to return it because I do not need more hand creams, saying "it will go back to the original person's card, as it should, or we can do store credit". I opted for store credit and he was extremely pushy about me looking around for a purchase the exact same day. He came across very off putting and demeaning. The system ended up letting it go through to my credit card because that's what gift receipts are intended for, and he said "We'll let this happen just this one time." Perhaps he was just so disapproving that I was returning a gift that he acted so rudely but I hope he receives more training in customer service and creating a positive shopping experience.

This was a good location but the customer service was never great. I went by today and saw the…read morelocation had closed.

This place has a ton of great beauty items for professionals!…read more If you have an Aesthician license this is a great place to come to stock up. I grabbed some sale items on shampoo and conditioner. Can you believe only $3 because of the manufacture repackaging! What a deal! I needed some OPI nail polish that appears like gel but isn't. It's called Infinite only $6?! Usually $12 at the stores. They have a parking lot and a lot of great products!

Can we have a round of applause for how effortlessly bath and body keeps up with the seasons. Who…read moredoesn't want their house to smell like cupcakesOn my recent side quests I went in and I saw they have a collab with MILK BAR..... like theee milk bar on melrose. So I stocked up on hand soaps. Also shout out to B&BW for making a BELIZE scent like Gyal dem nationwide

The displays at Bath and Bodywork's are always pristine. I had ordered for pick up with the Cyber…read moreMonday sale and one of the only physical stores in LA is at the Beverly Center now. What's great about this location is if you park on the La Cienega side it's literally on the first floor as you come up the escalators which makes a pick up nice and quick. Staff was friendly and patient with my questions. I opted to get a warm vanilla gift set for a gift request as to me it's one of their best scents.

Pleasant experience every time I go here. The staff are very friendly and helpful. Am always to…read morefind what I'm looking for. Only knocking off one star because of the parking situation. I've seen people park here who didn't actually go to Ulta (walking off to another store). The attendant is also not friendly.

TBH I really didn't want to have to put my review here...but I left two messages yesterday asking…read morefor a call or text with answers and no one responded so here we go... I was really excited to learn that Ulta offered their own beauty services. I made an appointment for a "Everyday Makeup Application" session -- 45 min for $50. I had been to this location several times in the past but had no idea they had a full salon downstairs! How cool! I'm not going to name the stylist because they were very nice, but we started late which I didn't mind. They were energetic and fun and we got along great and I was sharing why I needed the appointment because the makeup I was using seemed to disappear on my face after a few hours so I needed help with everyday makeup and then the ability to punch it up if needed. We were talking about all sorts of different products so I mentioned how contour in my pics came out looking really bad so they applied some without really showing me but I did take notes on my phone on the order to do all of the makeup stages and which brushes. What I didn't write down was the name and shade of each product which is a bummer because I def wanted to purchase some products after if it "survived" the day. The appointment was for 12PM but we started more like 12:15/12:20 (again I didn't mind that) but when the next appointment arrived it became a mad dash to the finish. When I got rung up, the total became $70 instead of $50. I explained I signed up for the everyday lesson for $50. They explained that once they did contour it became a "Formal application" at $70. I wish that had been explained to me because I really didn't need time focused on that and regret bringing it up in a lighthearted fashion. I wound up paying for it because the service had been rendered and I tipped because I liked the artist/stylist. I later called asking if I could please get the name/shades of the foundation, concealer and blush used and they said the stylist was with another client -- totally fine. Around 4ish I called back again because I was worried their shift would be over. The colleague said not to worry the stylist was aware I called and they would call me back during their lunch break. The call never happened so I don't know what was used and felt that although it was fun talking about makeup for 45 min, it was basically a pricy throw away session where I'm still left trying to figure out the best way to keep my own makeup on my face. I'm glad I tried it but I won't go through this process there again.