Three days before my dad's funeral, I ordered two flowers orders to be delivered to the funeral home. The flowers were to be delivered on Jan 19, with his funeral being on Jan 20. I received an email on Jan 19 that the flowers had been delivered. When I arrived to the funeral home on the day of the funeral, the flowers had not been delivered. I immediately contacted Avas and was connected to their "bot" system. I stated my flowers were not delivered and for the next 10 days, played a merry go round chase with their automated system and bots. No human interaction at all, except for the two voicemails left with invaild phone numbers. I received about 8 emails saying they had tried to contact me even though they had only contacted me two times, both times when I had my "Focus" on my phone. I finally got feedback last week, with the promise to refund me for both orders. My heartache was that these flowers did not get delivered for my dad's funeral and this played heavily during an emotional time. I gave them 2 stars only because they did promise a refund. read more

Ordered Mother's Day Flowers for Saturday delivery. After the order they sent me a note saying the flowers I picked weren't available and I had to change my order. So I just did an orchid, and selected Saturday delivery. I thought I was ordering from a local shop. THIS IS NOT A LOCAL OPERATION. The orchid did not arrive until Monday and it was in a cardboard box - and not all that big. Feels like a total rip off. I expected so much more for $100 all-in. ($27 "service fee") read more

SCAM SCAM SCAM SCAM SCAM Don't use these guys! They take your credit card information and never deliver. And they're impossible to contact for follow up. Their website is a rabbit's warren of dead ends and their "call back" from customer service asks that you "press 1" to reach a representative. Guess what? "Press 1" doesn't work. Nothing works. SCAM SCAM SCAM SCAM read more

Unbelievable!! I called to ask for a refund because I got an arrangement that was 1/2 the size and with cheap flower substitutions (carnations galore!). I called and requested a refund, they wanted to give me 50% back. I told them I'd just call AMEX and have the charge reversed, or I would give them a chance to make it right. They put me on hold for a few mins then stated they would issue a refund. About 2 hours later, I get a knock on the door from the flower delivery guy asking for the flowers back. I told them I threw them out because they were already dead. He accused me of putting them near a fire place and killed them! Hah! I was in such shock. I literally took them out of the trash and handed them back to him. I have NEVER experienced anything like this EVER. Wow! read more

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For an arrangement that cost above $100, I was very dissatisfied and disappointed with what I received. My daughter ordered the Mother's Embrace from Ava's Flowers online for me because we live 4 states away from each other. The flowers were NOT delivered on Mother's Day and the quality of the arrangement was just AWFUL! The delivery driver left the flowers on the front door step without even ringing the door bell! So extremely disappointed with the entire customer service and order! read more

Avas Flowers - Mother's Embrace Bouquet (from their website site) from Ava's Flowers - Florists Near Me

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I ordered Mothers Day flowers from Avas 8 days in advance; Avas sent a text and email to me on Mothers Day saying my order was canceled due to overwhelming demand. This business is unreliable! And what bad practice to take other orders and then wait until Mothers Day to let me know about the cancellation. read more

I am LIVID right now!!!! I was going to order two different bouquets to be delivered. I was very happy with the service and the website. The page prior to this page showed the total as being a little over $60. Then I get to the final page after having gone through the entire process and it takes on a $25.44 "service" fee, after giving me a coupon for free delivery. This is the price for ONE bouquet. So, I just called and spoke to a representative who told me this is standard and every company does this and I should be happy they disclosed it as "other companies don't" which is a complete lie, and other companies don't discount delivery. There are so many other options for flower companies. I highly suggest not going to this disgustingly deceitful company. read more

Avas Flowers - Florists Near Me

Scam! Rip off!! Read all the other reviews too. Wish I had before ordering. I ordered the most expensive "luxury" version of the bouquet below and they substituted it with cheap carnations. This looks like a quarter of the size of the standard version. This is what my mother in law received on Mothers Day. I am mortified. read more

Avas Flowers - Ugly cheap CVS flowers they delivered. - Florists Near Me

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Absolutely the most pathetic, insulting customer service I have ever experienced in my life. Go anywhere else. Grow the flowers yourself. Every element of the entire experience was just terrible. Should be taught and studied in business schools as a model of exactly what not to do. read more

I ordered flowers for my mother for Mother's Day. I just received notification they cancelled my order and sent a refund. So my poor mom did not receive anything for Mother's Day. They are the worst and they are a third party and good luck trying to speak to customer service read more

dont buy here!!!!! never on time. never. expensive, wilted, brown, sad, and no customer service. they dont care at alll!!! read more

Avas Flowers - Almost dead flowers. - Florists Near Me

Do not use this florist! There are plenty of reputable ones out there to use instead. They did not deliver. I called and input the order number, and the prompt says that the order was delivered. It is impossible to talk to a person to sort this out. The prompts just shuffle callers around. They did not email any confirmation. The flowers were not a victim of a porch pirate. Nobody came to the door, and the Ring camera didn't show anyone. This was for Mother's day and the order was placed a week in advance. They take orders, don't deliver, and then make it impossible for the customer to get answers. I feel generous giving them even one star. Their business survives by people ordering without checking reviews. read more

This was the worst experience I have ever had with a florist. the order was delivered on the wrong day, at 9:30 pm. It was nothing like the picture on the website, it was horrendously ugly. I also ordered a "large" and it looked like a small. Very disappointing. Then I tried to call their customer service, they kept disconnecting me and on the website where I tried to report an issue it would not let me request refund. I will have to report the charge. This seems like a fraudulent company. read more

Avas Flowers - what was online - Florists Near Me

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I ordered flowers for my mother. They were two days late after her birthday and they tried to tell me they had delivered them when they hadn't. I had to call or email repeatedly to get them to do what they said they would do. read more

This review is for Ava's Flowers. Unfortunately, this was my first time using them, and it will absolutely be my last. This has been one of the worst customer service experiences I have ever dealt with. I have called countless times and spoken with at least four different customer service representatives. Multiple times I was told someone would call me back, but I never received a single callback. The tracking information stated the flowers were delivered, but my mother never received them. To make matters worse, I still have not received any clear explanation or resolution. I have continued calling over the past several days with no real help or updates. What makes this even more upsetting is that my mother is currently on hospice care, and I was really hoping to brighten her day with a simple sunflower bouquet. Instead, this experience added unnecessary stress during an already difficult time. The entire customer service process is extremely convoluted and unprofessional. At this point, the experience honestly feels scam-like. I would strongly caution others before ordering from this company. read more

What was delivered was not what was advertised. Bouquet was ridiculously cheap and small even though I paid for an extra large one read more

Avas Flowers - What was ordered vs what was delivered - Florists Near Me

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These are unethical - you place an order and they Don't deliver then when you try to get a hold of them, they use software that when they say they're gonna call you back they go straight to voicemail and won't allow you to answer your phone. Very unethical. Do not use.!! I'm trying read more

Worst experience I've ever had. Terrible florist. They lied about my delivery window. Then claimed they delivered the flowers but never did and can't get a hold of anyone by phone, chat or email. Have to dispute charges with my bank. NEVER USE THEM!!! read more

The flowers that I ordered look absolutely nothing like the picture that I ordered from. I chose the biggest bouquet. The flowers that were delivered to a friend in the hospital are absolutely hideous. I could've done a better job myself and spent way less money. read more

Avas Flowers - This is the arrangement that I ordered the large size. - Florists Near Me

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Late delivery by two days and picture does not match flowers. Had to purchase other set of flowers from another florist which turned out to be much prettier and less expensive read more

Failed to deliver flowers. Received an email they cancelled the order the day after they were supposed to be delivered for Mothers Day. No customer service available to contact. Unable to get refund of $100+. Will have to file a fraud case against them with my bank. read more

DO NOT use Ava's Flowers!! I ordered a beautiful bouquet for my mom for Mother's Day. They didn't send what I ordered and the flowers were already wilting the next day. Customer service was no help and eventhough I proved they were the wrong ones and not even close to what I ordered, they refused any refund or store credit. They are a scam and not honest! read more

I ordered followers to be delivered on Mother's Day they stated that they would deliver on the 9th well it is the 13th and they were never delivered don't use them ! read more

DO NOT ORDER FROM THIS HORRIBLE PLACE! I ordered, what i thought was, a beautiful bright colored tulips in a pink vase. You can't reach these people at all. I tried three different phone numbers and just got messages saying they have a new number but when you call it it says the same thing, I've emailed and texted many times but no response. This was for my bestfriends birthday and cost $90 and I am so embarressed. read more

Avas Flowers - What I ordered - Florists Near Me

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I wish I could give negative stars. I ordered flowers for Mother's Day, I agreed to flex delivery between Thursday and Saturday. Flowers were NEVER delivered. Called customer service and they would not refund the order because "they might be delivered on Sunday" - none of the local florists are open on Mother's Day! I had to do a dispute with my credit card. Horrible and very disappointing. read more

Stay away they are not a local flower shop even though they advertise as one they were nothing but issues and waste your time did not complete the delivery on Mother's Day read more

This was a terrible experience be aware!! First of all its not actual store its a delivery company. I ordered flowers for mother day its showed price of $96 dollar after all fees and delivery a lot but I said mother day lets go crazy I wanted to look as shown on pics when my mom sent the pics it look like $20 publix and I also found out they actually charged me $122 cuz of hidden $26 service fee terrible very upset stay away!!! Should've took my mom to a spa. read more

I rarely post reviews, but this experience needs to be shared. I ordered same-day flowers for a loved one in hospice, an urgent, end-of-life situation. The company accepted the order, and only after five hours informed me they could not deliver today. At that point, it's too late to make other arrangements. This is not just an inconvenience, this is a failure in a moment where timing truly matters. Please think twice before relying on this company for urgent deliveries. read more

Terrible company. Ordered mothers day flowers with expedited shipping to make sure they arrived on mothers day. Right now it is 5PM Monday the day AFTER Mothers day and just received an email saying the order has been canceled. Do NOT order from here. read more

I don't know why I didn't check here first before ordering. I rarely leave reviews. Has to be awful or great for me to leave one. I am so dissatisfied with the order and the cost. Do not offer options that you cannot present. read more

Avas Flowers - Side by side of bouquet ordered and received - Florists Near Me

DO NOT BUY FROM HERE. DO NOT TRUST THE PHOTOS. SAVE YOUR MONEY. I ordered a deluxe $84.00 flower arrangement for my moms birthday because I wanted to surprise her and make her feel special. The arrangement I got looked nothing like the picture online. There were less flowers and the vase was completely different and looked very cheap, not like the one shown. I was embarrassed giving this to her. It was important to me and it was really disappointing. Customer service was very copy paste and did not help. After this I checked Yelp and saw many others had the same experience. Sharing so you do not go through this. Posting photos of what I purchased vs what was received. read more

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This company deserves 0 stars! I should have read the reviews before placing an order. Placed an order for sympathy flowers, Lilies. After placing the order they called saying they didn't have lilies. They sent me options which included sunflowers and roses! 1st, I am not paying $100 for sunflowers. i wanted a lily plant. if you don't have them, don't take the order!! It took them forever to cancel my order. the rep. kept trying to give me other options, no matter how many times I said NO! I want to Cancel! Very frustrating! the number for this company just incase there are several different business with this name is 877 638 3303 customer service is 302 26504940. DONT BUY FROM HERE!!! read more

This is the worst company I have ever dealt with! I ordered flowers for same day delivery for a family member who had brain surgery. Over and over they kept sending messages that the delivery was delayed. Finally after five days they let me know they didn't have the flowers available that I ordered. They offered to send a dozen roses for my $108 in a few more days! I cancelled and ordered a bouquet from Instacart delivered the same day. I still haven't gotten my refund. I wish I had looked up reviews before ordering. I found them by doing a google search for same day flower delivery. Don't waste your time or money they are awful. read more

This is a tough review because I feel I could be unfairly giving Ava's a low rating. With that being said.... my mother passed away July 31, 2025. My employer sent flowers to my home, which was a very nice gesture. However, when I opened the pkg, I was a little thrown off because I've never known someone to receive a dozen roses and a box of chocolate covered strawberries as a "condolence." But, here we were. The outside of the box said, keep refrigerated, but the box was warm. The roses looked a little worse for wear, and the strawberries were a COMPLETE mess. The strawberries were mushy and the chocolate was completely melted. It was a disgusting mess. I let my boss know because it's not cheap to send flowers...and chocolate covered strawberries! I tried to call the place listed on the label. It said it was Ava's flowers, but I couldn't get anywhere. So I just left it up to my employer to deal with. About five or six weeks later, I received another pkg. This time it came from another popular flower company. This was a more appropriate gift....an orchid. Of course it was a replacement from my employer. It was beautiful and in perfect condition. I found out later that my employer initially ordered a plant. They never ordered roses & chocolate covered strawberries! That's just what Ava's sent. ‍ Also, I have seen several people online say, "Ava's is a scam! Do not order from them!" Buyer Beware!! read more

Avas Flowers - Melted chocolate covered strawberries & roses. - Florists Near Me

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THE WORST FLOWERS I HAVE EVER RECEIVED! All I wanted for Valentine's Day was a beautiful bouquet of flowers delivered to my door by my sweet husband. He paid over $100 and on the 13th this was delivered. Exactly 5 flowers in a vase with A TON of filler leaves. I am absolutely appalled and disgusted that this cost $100! You should be ashamed of yourself scamming people like this!! DO NOT BUY FROM THIS PLACE!!!!!! read more

Avas Flowers - This was what he ordered - Florists Near Me

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Total scam, beware. I was so embarrassed to receive a picture of the flowers I sent my mother for her birthday, worst experience ever. I feel so bad for my mom. Here is what I ordered, I paid extra to add balloons and purple ribbon, compared to what she received. I don't believe this was worth $120!! read more

Avas Flowers - This is what she ended up receiving, 10 flowers total, it was supposed to be a purple arrangement, does this look like it was worth $120? - Florists Near Me

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I ordered a flower delivery with balloons and the balloons that I paid for were not included in the delivery. They do not answer the phone. They have absolutely no customer service. Their "chat box" on the website just puts you in a loop with no results. Avoid this company at all costs. read more

Worst customer service ever. They mixed up my flower order with a different order - was on the phone numerous times to report and fix the problem - they said they delivered new flowers and took a drive by picture of the delivery of my house but no flowers. Do not use this company. They are a joke read more

I wish I could give negative stars!! I was ordering a small bouquet of birthday flowers to be delivered and at the review page I noticed that they wanted to charge me $73.88 as a service fee!! Not the delivery fee, a service fee. This is twice what the small bouquet I chose cost! I tried to go back to the review page to remove my card number and the site will not allow that, I got out by clearing my cart. I called and the 'out of the country' customer service person said that is a normal fee to ensure proper delivery and handling of flowers. She said they work with florists in the area, mine was Brea, CA. I think they advertise online in many cities but are out of the country! DO NOT USE THEM, AVA'S FLORIST BREA IS NOT IN BREA AS THEY ARE LABELED ONLINE AND IS A GOUGING SCAM!!! DO NOT DO BUSINESS WITH AVA'S BREA!! Or any city they say they are from. SCAM SCAM SCAM read more

I chose Avas because of their SAME-DAY-DELIVERY advertisement and the beautiful bouquet shown on their website. I should've known there was a problem when, AFTER my order, there was a disclaimer that deliveries may not come at the exact delivery time ..... After an hour past the delivery time, I tried contacting customer service and got a recording. When I went to the website to cancel the order, I only saw the disclaimer about how same-day orders could not be canceled.... The delivery came THE NEXT DAY, after the event for which the bouquet was purchased; and it was not left at the location where I specified. Additionally, the bouquet looked NOTHING LIKE WHAT I ORDERED. I will never use Avas again.... read more