Haven't even moved in yet, but have already had a wonderful experience with this complex and the…read moremanagers! My partner and I thought the location was originally a bit of an inconvenience, but once Christine began helping us out, we were almost immediately convinced to move in. After viewing the model, we decided to move forward and apply. Christine made the whole process incredibly easy and smooth with her consistent communication; we were able to finish signing our lease within a day! I'll update our experiences once we move in. :)

It's a nice place to live just have had to many bad experiences here and resigned my lease and…read moregetting charged more for a mistake the property manager made on their end and saying we have to pay in order for them to take it off makes no sense again a good place put they can't own up to their mistakes.

I've called Encantada at QC my home for over 8 years now, thankfully!! The office staff has…read morechanged a couple times, but all have been professional, friendly & quick to respond to any need! I look forward to another year in this beautiful apartment community:)

The team is very responsive to maintenance request. They are always working hard to improve…read moreresident safety and include residents in community activities.

I rarely leave reviews, but I feel compelled to share my experience. I moved out of this apartment…read moreearly because the conditions were simply unbearable -- yet I continued paying rent through the lease term. Despite leaving the unit spotless and being told everything looked great besides carpet, I was still overcharged with unjustified fees with no documentation to support it. Throughout my stay, I raised multiple complaints about trash piling up in common areas and balconies -- including tires and other debris. Nothing changed. Security was nonexistent when needed, and management consistently showed a lack of concern or accountability. Most of the EV chargers were broken. The property looks great from the leasing office to the pool, but beyond that, you start to see the evidence that it's all for show -- poor maintenance, ignored complaints, and a lack of real care for residents. This place markets itself as "luxury," but it's far from it. If you're considering renting here, I strongly recommend looking into nearby home rental communities. You'll get better management, cleaner facilities, and the same rent -- without the frustration. Save your time, money, and peace of mind.

If I could give zero stars, I would. Management here is unprofessional, inconsistent, and not…read moretransparent with tenants. Out of my $750 deposit, I only received $196 back. They charged me $200 for "standard cleaning" and sent me an estimate instead of a proper invoice. On top of that, the washer in my unit broke six times during my 17-month lease. Each time, maintenance "repaired" it by drilling holes into the machine -- which voided the warranty. Rather than replacing it or fixing it properly, they kept patching it up, leaving me with an unreliable appliance the entire time I lived there. To make matters worse, they first sent me a statement claiming everything was finalized, then later said the unit was still being worked on. How can it be final if the story keeps changing? I turned in my keys on August 11th, and they were already past the legal timeframe to return or account for my deposit. The lack of professionalism, accountability, and fairness is unacceptable. If you value your deposit and want honest communication, I strongly suggest looking elsewhere.

Casey was so professional and exceeded every need and want for my family. From the initial…read moreinteraction to moving in, she was very knowledgeable and honest throughout the process making the move in process a whole lot easier for us! Casey thank you!

I have tried multiple times to call the office to ask some questions, they never pick up the phone.read more

the houses are very nice and spacious. the people who live in this neighborhood however are so…read morerude. i've had people record me throwing out my trash. people come to my garage recording. and multiple notes on my car every though i always park in my designated spot. and neighbors cussing me out for things i had no part in. it is very pricey in my opinion for how small the houses are but it was a good temporary home. keep in mind this IS a pet friendly neighborhood so you will constantly be listening to dogs barking

I lived here for a few months and left!! The staff was horrible, management does not care about the…read moreissues that you have. Paying for their "deluxe" package of a ring doorbell, tv and internet was crap. The internet and TV did not work half the time. Both the district manager and manager were rude and did not want to hear any issues, they kept making excuses. This place is a rip off!!!

I've tried coming into this office to find a rental multiple times. Each time there is not anyone…read morein the office, with a sign that says they will be back at a certain time. It's a different return time each time, so it's not like they are just gone for lunch hours. Very inconsistent schedule. I'm not wasting any more of my time trying to guess what time I can actually connect with someone. I think we will go will Olive at in Queen Creek.

I love how much fun it is to live here and the events!! it's just the best! So much fun!read more

We went in earlier today to look at 2-3 bedroom apartments. We heard good things about this place…read morefrom a coworker. Me and my fiancé and his mom went in, and this lady who appeared to be orange, was incredibly rude and completely unhelpful. And when my fiancé and his mother spoke to each other in Spanish she looked visibly disgusted at them. Totally unprofessional and rude. Don't recommend.

Yeah not sure how you plan on doing business if you are closed. This was my sign not to rent from…read morethem. I went somewhere else that had open office and wanted to rent to me.

This place is amazing. I would give it 100 stars if I could. Management is so nice and they make us…read morefeel appreciated with activities/events/attention at the gorgeous club house often enough to get neighbors together to interact and share. They really take care of tenants and it really stands out to me because I've lived in places that can't even compare. They are so kind and really work with you. There's safety gates and security person. The whole complex is so clean, peaceful and it's so enjoyable to walk around it. The gym is so nice, spacious, clean and complete you don't need to join a gym out there. The pool is sooooo nice clean and just beautiful. The grills... OMG. I can't even. Since I moved to Acero apartment, I always tell people that I move to a resort. That's what it feels to me living in Acero Apartments. there's also a dog park with a station to bathe dogs. My dog enjoys these so much! And on top of it all, the apartments inside are just so clean, spacious and beautiful. My family and I are really happy here and very grateful for caring management. Thank you Acero apartments.

Not child friendly or autism friendly. Me and my family dealt with race discrimination and…read moredisability discrimination on Saturday. my life will never be the same after this incident my children are traumatized and don't understand what went wrong the reason why police were called to shut down a six-year-old birthday party due to an autistic and nonverbal child/teenager running into the management office. He didn't hit anyone, steal, or even approach the apartment manager, yet she told us no matter what she was calling the police. everything she told the police was a complete lie. She still lying today and it's Monday. I do not feel safe here. if something so small can trigger management to call the police can you imagine what they will do to me and my family going forward... I am scared to be here.

I wish I could give this place 100 stars. Mark Taylor did…read moretheir thing and hired the RIGHT people. I'm currently in A Mark-Taylor community so of course I wanted to stick with them. Upon arriving here, the drive in is beautiful, the leasing office is Gorgeous. But the people made it worth it. Walking into the office I was greeted by Lucinda And Luis. My partner and I were so nervous to come and tour since it's a little farther than we are used to. But they made us feel so much better, I love that they weren't acting like robots, still professional but they really cared about how we felt about the community. Lucinda took her time answering every little question we had and didn't hover over us during the tour (my absolute fave) She really felt like a friend we hadn't seen in a while. Now I was sold on the community right when I toured the home but was still skeptical but Lucinda and Luis really sold us on the community. They weren't pushy, and just amazing, it's hard to find a leasing company that has actual good leasing reps who care about your well being and thought process. Thank you guys. Can't wait to move in!

I do not recommend this place. Over charging for a one bedroom apartment (2k). Their valet trash…read morepeople don't pick up trash when they are supposed to. When you ask them to remove the valet fee, they say they cannot remove it because it is required in the rent. They have gotten too many complaints for the valet trash ($35). If valet doesn't take trash, they should really take it off people's rent, not keep over charging people for stupid things. They also charge you $3k almost $4k to move out before your lease not matter what you are going through (life change, job change, financial change, etc). Staff is really nice and so is maintenance. I just do not recommend Mark-Taylor. Too expensive. They charge too many fees.

Great community w/awesome neighbors from all over the country and Arizona…read more We do a lot of things together--the latest was a Memorial Day cookout, and before that, a Derby Party. We watch sports events together in the clubhouse on the huge tv screen ( Lot of resident-led classes, so we get to do & learn what we want at no cost--walking, writing, book club, art, music, Bunco, bingo, poker, dominoes, pickleball, & volleyball are some of the great offerings. British tea every other Wednesday is a fun & friendly activity for mostly women, but men are invited too. No raised pinkies there! Weekly "happy hour"potlucks are where neighbors catch up & share what we've done that week & in our travels & lives. Saturday AM coffee is a low-key gathering where newcomers can come & learn about our community and neighbors can catch up. Our maintenance guys Buddy & Marek deserve gold medals--they are quick to help & highly knowledgeable. All the staff here is helpful too (big shout-out to Alyse our activities director who brings us topnotch creative ideas, classes, and activities and dear smart Kate who answers every question --and if she doesn't know the answer immediately, she'll find out!) We've been here six months and are loving it, particularly our wonderful neighbors & friends we've made. We're enjoying everyone! Bless you all!!

Beautiful community. Everyone is wonderful to work with. Apartments are a good size lots of…read moreamenities