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    Avalon Insurance Agency

    5.0 (1 review)
    Closed 8:30 am - 4:30 pm

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    4 months ago

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    Hartgrove Insurance - Auto Insurance

    Hartgrove Insurance

    (26 reviews)

    Westwood

    I was having quite a few issues finding condo insurance and after spending all night I almost gave…read moreup before finding Shannon. She has been amazing and more than I could ask from any agent. She follows up within an hour almost every time, educated me quite a bit regarding homeowners policies, and was able to save me from a big exposure with the right policy where my Condo HOA was incorrect that could have cost me big. Make sure you call Shannon with any insurance needs. She has earned my return service for many years to come. Great price and it was so refreshing working with her too!

    Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

    Kevin Caballaro - Caballaro Agency

    Kevin Caballaro - Caballaro Agency

    (4 reviews)

    Galleria/Uptown

    As a fellow business owner, I have high expectations of what customer service should look like…read more They WILL take care of you. Plus, they make communication super easy with emails and text. I have been with Kevin's insurance agency for more than 3 years and I have never been disappointed. Jessica has always been Verdi helpful with all of my questions and concerns. They can cover all your insurance needs, from home and auto, to life, to business general liability. You won't be disappointed.

    I highly recommend Caballaro Insurance Agency. The staff and the owner are very knowledgeable for…read moreany insurance needs you, your family, or business may have. I have had to buy insurance for the better half of my life and I can honestly count the insurance agents that care for their customers in my hand. I have been a client of Kevin's for a over 15 years for different types of insurances. I'll share a life experience with you, when my wife was pregnant with our first child, the first person I told about it was Kevin. I called him to quote us for more life insurance as our needs were changing. He was not only excited for our new life as future parents, he explained the differences with all life insurance policies and riders available to us. I highly recommend Kevin and his agency as they are very professional, honest, and responsive to your questions. Give them a call. Tell them the Wolf sent you.

    Avalon Insurance Agency - homeinsurance - Updated May 2026

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