I recently visited Avalas Salon with high hopes for a fresh, layered haircut with face-framing. Unfortunately, my experience was disheartening. Initially, the haircut looked right but as my hair dried, the haircut I received was a disaster. The layers in front lack the seamless graduation I anticipated, and the face-framing is not face-framing. It is a shelf. This has caused me a great deal of distress. A salon should do better. Also, Catherine had zero business cutting my hair in the first place. She shouldn't cut any hair. This would have been a disaster on straight hair too. The silver lining, I know to never get a haircut from a salon that does not specialize in curly hair. I urge Avalas Salon to address these issues and ensure that their stylists can deliver on their client's requests and if they can not, inform the client so that they do not spend money on a job that could have been done better if they did it themselves...which I have!
Ps, I literally created Facebook and Instagram accounts to share my disheartening experience.
Edit:
After posting my initial review, I was contacted by Avengeli, the owner of Avalas Salon. While she expressed regret over my experience, her response was mixed. She apologized but also implied that my dissatisfaction might be due to my perception, suggesting it was influenced by how my hair was parted. This overlooked the issues with the haircut, which were evident regardless of hair texture or parting. It was a bad haircut that appeared to be maliciously done.
In our conversation, Avengeli sought sympathy by highlighting her own challenges, including feeling unwell and the effort she's put into her salon. While I understand running a business is demanding, this approach felt like an attempt to divert attention from the core issue: the quality of the service provided.
Avengeli offered a refund and then proposed products as an incentive to remove my review. This interaction added to my disappointment, demonstrating a concerning approach to handling criticism--seemingly more focused on getting rid of negative feedback than genuinely addressing the client's experience. She should have validated my experience. Full Stop. read more