I needed a new set of wiper blades. It was hard looking between the raindrops on my windshield. I went in and gave my car model and year to the man behind the counter. He told me the size. After I checked out, he even came out to my car and installed it. You can't beat that for customer service. I bc will return when I need something for my car. read more

Location wise, this is a great spot, as it's right across from the Arsenal yard and at the entranceway for Storrow Drive into Boston. It has all the essentials you'll need to do basic repairs to your car, and if you have more in-depth work and parts are needed , you can always call ahead and they will see if they have it in stock. Should they not have the particular part you need, they will be more than happy to get that part for you from another one of their locations. They always have specials going on for oil changes, 5 quarts of oil and a filter for your car can be bought in a bundle, saving you somewhere between $8 to $10. The reason for my visit today was to change the oil to my car. Being that I regularly change my own oil, I knew the exact filter model I needed and oil type for my car. Unfortunately, today it seemed like there was not a lot of inventory on the shelves, as a good part of the shelf was empty of oil filters. I went to the front desk to try to see if there were any additional stock outback. I was greeted with a staff member who was eager to help, but with English being his second language, we were having some issues communicating back-and-forth. We were eventually able to pull up a list of inventory of filters that would be compatible for my car that should be in stock in the store. (Said it had that "one" in stock, but no where to be found) After literally going through each row and looking at each box, I was finally able to find that "ONE" filter that would fit my car. (It was mis placed....off course) The staff did his best to help and tried to seek alternative makes of the filter for my car and went as far as trying to find other locations that would have the filter. Definitely I suggest that if you are planning to do any type of repairs to your car, always call ahead to see if they have the parts you need in stock before you make the drive over there. Something even as simple as an oil change can become rather bothersome if you go there and realize they don't have that oil filter. read more

Autozone - Like buying a lunch combo.....when you buy oil, you can add a filter at a savings of $8 -$10. - Auto Parts & Supplies Near Me - Watertown, Massachusetts

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They never restocked things! Everything is most empty! Trash is overflowing outside! Terrible customer service! Instead of welcoming you the employees wants you to leave! read more

Autozone - Overflowing trash - Auto Parts & Supplies Near Me - Watertown, Massachusetts

The staff was very helpful and extremely friendly. This is my new go to for auto parts.

came into today to borrow their OBD II scanner. The guy behind the counter ( 25 yo kid) tells me it's broken. Seemed like he just didnt want to get up and get it as these scanner dont normally break, and if they do why dont you open a new one and let me use that. They sell several types of OBD in stock. Looks like they fired all the regulars with any experience, Not worth the hassle went to O'Reilly's instead. Last time I was there also had lousy customer service read more

Giving 5 stars to HENRY a gentleman who works there and diagnosed my check engine light being on. He was very nice and very helpful. I give him a 5 star review but I give the Landlord of autozone zero stars. The parking lot looks like something you'd see in an extremely impoverished town. Disgusting!! BUT TO BE CLEAR IT IS NOT AUTOZONES FAULT. IT IS THE LANDLORD. HENRY even said he offered to clean it up but was told he couldn't. I blame disgusting people for littering. No excuse! The people who litter live in filth so they don't care about littering. How hard is it to take your trash home and put it in a trash can. read more

Hi Auto Zone Management. First, I'm not sure if you cover this region or not but I want to give acknowledgment to your store operations in Somerville and Quincy as the service there has been Grade A, in my most recent interaction! Specifically, Felix from Sommerville and Nelson in Quincy were overall phenomenal!! I really hope they get a public acknowledgement from this review because I was really impressed with their level of service and going the extra mile, trying their best to help me. However, this was not my experience at your Watertown location. Here is some context before I go into the complaint. Last week or so I came into your Somerville location to buy a caliper for my vehicle, I was sold the wrong caliper, without a box, which wasn't my issue because I was able to find the right one, at a totally different company. That said, this week/ weekend I tried to return the wrong caliper, back to Auto Zone in Quincy after my Walmart run, and initially, I couldn't because of my split tendered payment, as my brother made a partial payment and your employees were asking for us to both be present in the store (which is totally understandable). That said, this weekend, my brother and I were running errands and we decided to bring the caliper and receipt to your Watertown location, because we were in the area. Here is my issue, on 9/10/23 around 3:40pm when I first walked in the Watertown location, no one was at the front and we had to call the gentleman on duty with a red shirt and ask him is he could assist us. I believe his name was Jason, and I believe he was of Asian descent, my apologies if I am incorrect). He seemingly, did not want to help us and he was not polite as he told us he could not return the caliper we had, with a receipt because the caliper didn't have a box and he didn't want to deal with labeling the caliper or taking "the hit". I proceeded to ask to speak with the manager, because I have a product that I purchased from your company with a receipt and was sold the wrong part, per your policy, I am eligible for a refund. The manager gray shirt on duty, was very kind and respectful and seemed like he was working hard, i.e. putting merchandise away on the floor as he was rolling around a cart of some sort, he said he doesn't mind returning it but he would appreciate it if we had a box, I told him I have a similar box in my trunk if that would suffice and then, here comes Jason (red shirt employee rudely, continuing to say he won't return it because he would take a hit and he doesn't want to go through the hassle of labeling the item. At this point, it started sounding like my brother and I were talking in circles and we weren't getting any traction to a resolve. The gray shirt looked at his employee and said to us it would be better If we took the part back to Somerville. My problem is not that I had to drive from Watertown to Somerville and then back to Quincy to return a part that was incorrectly sold to me, my problem is the type of piss poor customer service I received from Jason (red shirt on duty), today in Watertown. I am beyond appalled and I will never shop at your Watertown location again if he's working there! In fact, I will continue to spread the world of how poorly I was treated. Luckily, Nelson was able to help me in Quincy! I will continue to stay on top of this kind of service in my neighborhood. read more

Rude unprofessional customer service rep that just answered the phone. I called and gave the guy the year make and model of my car and asked if they have a NO DRILL front license plate bracket ...he said "A what?"....repeated myself...instead of him looking in his computer he gonna say..."we have many different brackets so you'll have to come in see for yourself"....Really...I'm not driving 15 miles to only find out you dont have one for MY vehicle...He was being lazy! He shouldn't be answering the phone if he's not going to do his job!!!! Get this, I just called the Dorchester Autozone and asked the EXACT SAME question, guess what he said? "Hold on let me go check for you"...He came back less than 2 seconds later and said "Yes, we have it"....so again that rep in Watertown is FN LAZY! read more

This autozone is helpful and always has the parts I need. The staff is cool and no one just sits around. You're guaranteed to get assistance quickly. read more

I needed to get coolant for my car. I am not knowledgeable of coolant, and Henry was very helpful to find the right coolant for me and even helped me put the coolant in. The service was very helpful and friendly! :D read more

I'd like to thank Erica B. I was there today with my baby and didn't have much time. The other men were great but told me they didn't have the spark plug I needed. erica actually came out of the store to check which spark plug I asked for and then went inside, FOUND IT, and took care of everything while I was still in y car with the baby. Thank you Erica B! -JR read more

Autozone - Little monster. - Auto Parts & Supplies Near Me - Watertown, Massachusetts

Exception service today at Auto Zone! I had ordered a new battery for my 2014 Toyota Camry online. Went to the store to have my battery tested and new battery installed, if needed. Lazo was very kind and friendly. He did a thorough job with the replacement, and explained the steps he was taking so that I would know how to do it myself in the future. The level of service received today was exceptional! Many thanks!! read more

Competitive pricing for light bulbs, brake fluid, etc, but these guys shine in helping me perform simple tasks when I lack the tools. For instance, my rear tail light was out. A police officer told me this. I knew the type of bulb to get, but I didn't own a racket wrench or sockets. I'd heard AutoZone rents out tools for free, minus a deposit. I expected to do this, but the sales clerk was graciously willing to do it himself! Above and beyond! Five stars! read more

Staff extremely rude. I tried to install the wiper blade I purchased in the parking lot. Wiper blade instructions were terrible, went inside to ask the staff a question and they were not willing to help at all. Will never shop at this store again read more

The staff here is super helpful, especially Luis. They often off we free installation of wiper blades and headlights. This very helpful especially for female customers. read more

Another autozone with rude workers that don't want to help the customer. Feel like I was bothering the guy just to do his job. It's not my fault he hates his job. And why does all the workers look so dirty there??? read more

Don't go here. Bought a battery from them and tried to exchange it under the warranty. Spoke to 2 other stores that said they would gladly exchange it no questions asked. These clowns in Watertown put a cheap voltage meter on it and told me it was fine. This is after my mechanic had had my car all day and determined the battery was to blame. My mechanic insatlled a new battery and car started right up. I told my mechanic not to charge me for a new battery as I had the warranty from autozone and I' djust exchange it. These idiots would not honor the warranty and I ended up having to buy a battery from my mechanic as I did not have time to go up to the Brighton store (where they are much nicer and said they would exchange). Avoid this store at all costs. The rude kids behind the counter are no help to you here. ZERO stars (if that was possible) read more

I got my parts here a couple months ago. The diagnostic was free, but they sent me all the way to Somerville just to get the right part... come to find out, I could have gotten the same part delivered. Which I did when I got lost half-way to their other store location. Staff was not very helpful. Weak. I wasted a whole day on a wild goose chase that was totally unnecessary. read more

This auto zone sucks. As soon as I pulled up theres some employee revving his Rx-8 engine and burned out in reverse and almost hit my car. I said what the hell man and he barely spoke english, I don't know if he had pie in his mouth or if he wasn't american. So I walked in the store hoping for another attendant but instead the rx8 kid insisted I needed help, I said no I don't need help. He followed me around the store asking if I wanted to buy lightbulbs so I hid in the bathroom for 20 minutes. I finally tried to sneak around him like i was in splinter cell but instead he was right around the corner waiting for me like he was a hawk stalking his prey he started to wine like a 5 year old with his annoying shreak and kept going on about how cool his car was and this girl at dunkin donuts who wanted him. I was like what is going on with this crazy kid. I ended up going to buy lightbulbs from advance auto down the street. I would recommend going to another store. Autozone in watertown is a disgrace. read more

Besides the place looking dirty, they'll allow you to pay for something online that says is in store and then when you drive down to pick it up they told me they actually don't have it. Won't be back here for sure. read more

I had my old battery tested here. They did it for free. I knew the result will say its going go be bad and i was right. Carlos G. helped me all through out the service. He install the battery and put the grease on it. He was very nice and helpful. Great and quick customer service. I will definitely come back here if I need parts for my car. Thank you Carlos read more

I've been here a few times. The manager "Scooby" is always extremely helpful. He went above and beyond by going outside to see if I purchased the right part for my car. If you need a part for your auto, this is the place to go. read more

I dread everything and anything that has to do with my car, it is 10 years old and it is getting more costly with each repair, so I can assure you I was not walking into this place a happy person to start with. However, I wasn't in the door more than 30 seconds before a (very nice) man was asking to help me, making very polite small talk (while doing his job efficiently), helped me find the right bulbs and made a real difference while I was there. I went in for two head lights for my car, was explained the difference between the really bright lights that I don't need and no one tried to force sell me on unnecessary items. The second man who rang me out was also helpful, polite and realistic in what I needed for my car. He gave me tips on how to install the lights and even gave me a glove to it properly and how to maintain the length of life on the lights for the future. This Autozone gets 5 stars from me because of their great customer service! I will return here for anything that I need like this in the future!! read more

I came here with a check engine light on. I found out that my tire was low in air and the gentleman who helped me even pump my tire up again for me. I did take his name so I could leave a review but then, with the start of school and everything, I totally forgot. I'm just remembering thank you! It's been about a week or two but I didn't forget the kindness even if I forgot your name. read more

Erica and Luis were awesome. I needed a headlight bulb replaced, as well as my windshield wipers, and they took the time to help me as I could not for the life of me figure out how to change them (especially the light). Patient and kind, they took the time to make sure I was taken care of and all set before leaving. A pleasure, will absolutely return. read more

This review is for Cyrus at Autozone Watertown! He is truly a gem. As soon as I walked in he was ready to help me. Cyrus is incredibly patient and knowledgeable. He taught me how to install my windshield wipers last week and gave me a lot of tips and tricks to maintain them. Thank you, Cyrus! read more

This is the worse customer service ever! I have no words except that I am not going back to this location.

I walked into Autozone in Watertown for a new head light for my car. Johnny helped me and he was SO helpful!!! I was in an out of there in no time. He even put in my new head light and and offered a cleaning solution to clean my head lights because I mentioned they were dirty. 5 star experience!!! I will be back again to ask for Johnny when I need assistance with my car next!!! read more

I needed some wiper blades so I decided to go to Auto Zone in Watertown. I looked through their book to help me find the right size but they didn't seem to have what I needed. Now the store wasn't particularly busy, yet no-one came to help. Finally I went to the front counter and asked for help. The clerk seemed annoyed I was bothering him. He went to the computer to look it up for me. He asked me my car's make and model which I made a mistake and gave him the wrong model number. This was followed by an audible sigh of disgust from the clerk as not seems I was, again, annoying him. He gave me the blade sizes I needed which were different from the ones in the book. However, rather than come over and pick them out for me, he gave me the numbers and proceeded to do nothing. When I went over, the wipers I was looking for were not in stock. Not wanting to annoy him any further, I left and went to the Waltham store where I found what I was looking for. I've therefore decided not to annoy the Auto Zone in Watertown with my business any longer. read more

These guys were awesome with me today. I had a light out in my car's headlight and they helped me figure out the right bulb and then replaced it for me right there in the parking lot. I was so nervous about doing it myself and the gentleman helping me was so sweet. He even gave me pointers about what to do in the future. read more

My four star review is for Emile, one of the managers at Autozone. He was unbelievably helpful and did everything from diagnosing a tiny light that needed to be replaced (which he did) and replacing my windshield wipers. The other workers haven't been as helpful or knowledgable in the past, but I'll always ask for Emile and trust that I will get the best service possible. read more

I've always had a good experience here but my errands are minimal (lights, mats, wipers). I don't expect the employees to be mechanics so this place suits my needs. I decided to write a review today, though, because the two young men working there this morning were so friendly and professional. Much appreciated! read more

I don't usually post Yelp reviews but I just wanted to thank this place and Rob in particular for being friendly and very knowledgeable. Rob went out of his way to help me understand how to use a product I bought and think of ways that I could fix a problem with my very old car to stretch the life of the vehicle for a little longer and not a lot of money. Thank you for the awesome customer service! read more

horrible staffing. the kids knew nothing about the cars, instead of actually walking two feet to show me which light bulb i needed, they instructed me while yelling across the store. when asked if they could help me install the light, he quickly responded with,"NO. We can't step one foot out the door." thanks. All the while the other worker is laughing while banging on the keyboard like a monkey. That's cool man. I suggest hiring people out of high school or at least with a few brain cells to not act like a baboon when there's customers present. read more

I went to this Autozone to buy an alternator recently. Despite providing all the appropriate car details, I was sold the wrong part and had to go back three times before it was sorted out, resulting in a refund being issued to my credit card. These guys did not seem to know anything about cars or anything about their jobs. When the refund didn't show up on my credit card statement, and I called to enquire about it, I was spoken to very rudely and condescendingly by an employee, Milton Sanchez, who stated "we are not a credit card company, we don't issue refunds". Really pathetic customer service. I will never ever go back there. read more

I have been keeping my own cars on the road since I have been driving. I always know the parts i need and dont ask dumb questions. It seems like every time i step up to the counter the manager, Manny, helps me. He seems annoyed to wait on me, is always preoccupied, and not knowledgable at all. I will not be giving my business to autozone anymore simply because of Manny, and i used to spend over $1000 a year on every part from clutch kits to windshield wipers. read more

The children working here are not knowledgeable at all. They think that they are the coolest kids because they may drive a 10 year old car with nice "mods". They don't know what they are talking about. I asked them to see if they knew the difference between "Synthetic" and "Regular" Motor Oil. With all there pea brains working together, they came up with the answer "Its better for your car". There was a rather large boy who drove a purple Mazda RX-8 who thought he was all that. He would throw his hands up in the air all the time and complain. I was in the store for no more then 10 minutes and all he did was complain. I guess they ran out of McRibs at McDonalds. I would never go to this establishment again. The service is useless and the Ego level of all the workers is unbearable. read more

Clifford went way above and beyond the call of duty by assisting me in locating the correct paint color for my jalopy as well as finding the appropriate tool to tighten a loose bolt that was precariously close to moving parts. He/we examined and tested several tools before I purchased one that worked. His patience, professionalism, knowledge and concern are exemplary. Thank you, Clifford and Auto Zone! read more

One of the cashiers today went out of his way to help me put new wipers on my car. He was extremely nice and helpful.

i came here for a battery test,after 6pm (.guess they had new staff from the other reviews dated a yr ago.)the young man,micheal k ,was very helpful and assisted me to install a new battery after testing it.,,i acually was planning only a test and estimate,at first,but with his friendly helpful attitude ,i decided to make the 82 dollar purchase ..very pleased with the experience. read more