Stopped by AutoZone on Rosemead Blvd in Pasadena after the check engine light popped on in my Porsche 911S, and I have to give a huge shoutout to William "Bill." Instead of just scanning the code and sending me on my way, he actually took the time to explain what was going on. The OBD test showed Bank 2 running lean, and Bill walked me through a few simple first steps before assuming the worst. He recommended cleaning the throttle body and trying a fuel system additive to see if the code would clear before diving into expensive repairs. That kind of honest, practical advice is rare, especially when dealing with European cars where people immediately expect costly fixes. Bill was knowledgeable, patient, and genuinely helpful. exactly the kind of employee that keeps people coming back. Great customer service and a refreshing experience for an auto parts store. Yelp Elite worthy for sure. read more

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I visited AutoZone Store #5463 today to purchase three items and expected a simple price match, which AutoZone clearly states they offer for regular-price items at competitor stores. I showed employee Robert Martinez the Walmart website on my phone, displaying lower prices for the exact items available for local in-store pickup. Despite this, he refused to honor the price match, insisting that anything shown on a phone counts as "online pricing," even though these were in-store pickup prices from the nearest Walmart. When I asked him what proof he would accept and whether he expected me to go to Walmart, take pictures of their shelves, and come back, his only response was, "I'm not telling you what to do. I'm just telling you I can't accept these prices." That defeats the entire purpose of a price-match policy. This was a complete waste of my time. If I wanted to drive to Walmart, I would've gone there in the first place. AutoZone advertises a price-match policy, but the staff here refuse to honor it and seem poorly trained on it. Very disappointing experience. read more

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Came in for a new battery. Bill helped me out. Got it done fast and easy and was very knowledgeable. Great service.

Amazing Service! Ethan C. and Corey L. S. were absolutely amazing and so helpful! My car battery died today, and I first went to the store on S. Vermont in LA, where I was unfortunately given a battery that didn't fit my car. Since I don't know much about cars, I drove to the Temple City location to ask Ethan if it was correct. He immediately noticed it was unsafe for me to drive with that battery and quickly helped me exchange it for the right one. Both Ethan and Corey were super friendly, knowledgeable, and went above and beyond to make sure I was taken care of. I'm so thankful for their help and kindness -- truly outstanding customer service! read more

AutoZone - Amazing Service! Ethan C was wonderful! - Auto Parts & Supplies Near Me - Temple City, California

I have a hybrid car. I took it to the car wash, and it started to malfunction it would not start. Anyway -I took it to autozone because they have this tool that measures the battery. I wanted to see if it was ok. The person there was helpful he used the tool on the battery but it gave no signal. Could not connect. Maybe it was the water from the earlier car wash. They also have another tool that checks the car further. Good customer service! read more

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I came on a Saturday to buy a car battery with my husband and he received really great service. I think the young man helping us was named Edgar. After replacing the battery, I came back on a Tuesday by myself to turn in my old car battery. I waited in line, and the male worker told me to set the battery on the counter. I put it on the available counter and waited for my turn to be helped, but then a male customer was helped before me despite being BEHIND me in line. I was confused why, then a few minutes later another male customer was helped before me AGAIN. I don't mind waiting in line if no worker is available but there has to be an honest, fair system to a line. Why do male customers get priority despite coming after? As a young female, it's already intimidating to walk into an auto place by yourself, so I was scared to tell the men and the male worker that I was in line even though I obviously was. They KNEW I was waiting and disregarded me. It wasn't until, a female worker came to help me. She was nice and apologized, but she shouldn't have to apologize for her male coworker and these male customers! So if you think your daughter or wife would get fair treatment here, think again and go to another Autozone or even O'Reilly. read more

My boyfriend and I (like many other people) came in when it was raining to replace my windshield wipers. When trying to install it, something got stuck. Robert came out and saved the day. In the pouring rain, he came out and helped us get the piece unstuck and made sure the wipers were on properly. I wish there was more I could do to extend my gratitude but I really appreciate his help. read more

Had to replace my windshield wipers in the rain and Bill M. was incredibly helpful. I accidentally purchased the wrong size and he not only got me the correct ones but also helped install them right there in the rain. Outstanding customer service. Please give this man a raise. read more

So grateful for the two gentlemen that assisted me with my shattered mirror crisis. I was able to get my mirror replacement ordered easily with them and it came one week later. They were really nice and helpful and I appreciated their time. Thank you again. read more

AutoZone - Auto Parts & Supplies Near Me - Temple City, California

I don't know how to fix my car or anything, but I went there a couple times recently. One time I went there to get pricing for windshield wipers, the guy that helped me was cool with the fact of me looking them up on Amazon and not buying them after he already looked up the items on his system. I didn't want to buy there (they were $30 for each Amazon they were like $23 for both driver and passenger and they ended up working well). He showed me how to take them off my car and put them back on so that would have been 5 stars. The second time I was there I wanted to find out some quick advice for my car, my friend told me it was making a louder engine sound at times as well as a smell from the exhaust. I waited in line and when it was my turn, the guy asked me to wait a few more minutes till the line dies down. When I went back in 10 minutes I waited in line again, the 2nd guy told me what I needed to know, which is to take the car to a mechanic (but not now when it's not having those symptoms continuously. In my opinion, it would have been a better experience if the first guy was open to diagnose the question thoroughly like the 2nd guy before deferring me to wait some more just because it was the easier thing to do. read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing some car supplies from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty huge. They do share the lot with several other establishments. The good thing is that this lot never gets full, so there are always a lot of empty spots to choose from. Staff: The establishment itself is very clean, neat, tidy, and organized. The staff here are very helpful and professional. They accept both cash and credit cards. There is no credit card minimum. read more

Mr. Robert was extremely helpful. His auto mechanic knowledge is incredible! He helped install Freon in our 2014 Honda and patiently took the time to explain everything in detail. I highly recommend him. Thank you, Manager Robert--you truly saved my day! read more

Great, I had a bad light bulb and went in. The employees are kind & professional. They looked up my car by the License Plate #. They found my car fast and had the right bulbs for me. They asked If I needed help replacing them. I declined, but David is very Kind, professional & knowledgeable. If you have a car question ask him, Angelo, Corey & Ethan. They are all very good & knowledgeable car guys. read more

A few weeks late but I went in for a couple batteries for key fab. Billy was very helpful. Much appreciated to him for his time.

WORST customer service I've encountered. Period. I went in for a simple product shortly after they opened the other day, I was the only customer in the store and there are two people at the counter, a guy with glasses and a lady with curly short hair. I approached them and they were on their phones and chatting, pretty indifferent about the fact that a customer was approaching. I had to stand in front of them and waited for a bit for them to finally say Hi to me. I asked for location of the product, the lady replied with like 2 words, no facial expressions. It was a little weird but not a big deal so I went to find my product. After I grabbed the product, I went back to the register to pay. I only saw the guy there and he happened to have a phone call at the same time as I approached him so he took the call first. Then he called on the lady who's at the back to help me but she didn't do a thing even though he called her name like 3 times. So I was just standing there while he was on the call, and this lady at the back who completely ignored me. Finally I said, "Hello?" to her a couple of times, no reply at all even though I could see her in the back. Finally, the guy got off the call and helped me, and I asked him if the lady's on headphones or sth since she didn't respond to both of us whatsoever. The lady came out, walked by us, stared at me with anger, didn't say a word, got sth and walked back to the back. Even the guy whom I learned later was the store manager was a little embarrassed by the situation. Wow!! Just wow!! I was just a regular customer who tried to buy one thing in a random morning, and the lady treated me as if I was her enemy!! I left the store with frustrations. I don't think I would go back ever again. The one star was for the guy who at least was there to help me with the transaction, even though both of them were far from being friendly. read more

Felipe was a great help went in for windshield wipers he didn't only offer to install them he made sure I got the correct ones since another sales person from another store suggested other ones that were the right ones. So thankful for his amazing customer service. read more

Better customer service and better prices and more locations will greatly improve their organization.

Fantastic service!! We needed a new battery, and Corey went above and beyond. He double-checked our warranty (which we thought had expired!) and helped us uninstall the old battery and install the new one. He was knowledgeable, helpful, and genuinely funny. Thanks so much, Corey! read more

I think there's like one guy that works there that is polite and helpful. The rest are rude, lazy dummies that are on their phones all the time. read more

Worst customer service ever. I went in for power steering fluid and ask one of the four people that was working there and he looked it up on a computer and told me I needed a certain brand. I went to look and they did not have enough so I picked another brand that was for European vehicles and asked him if it was a good substitute. He told me to google it. So I did and then went on to pay for my items. They had to switch to another register so I went down to it. Instead of just bringing my items with him he told me to go back and get it myself then proceeded to bs with his coworkers totally ignoring me. CS in general has really gone down the toilet! read more

AutoZone - Outside of store - Auto Parts & Supplies Near Me - Temple City, California

Everyone here is so helpful. Philip even helped find the correct headlight for my car in minutes. He went to get it and even put it on for me. I was in and out. Such great service, great customer service. read more

If I could give a 0 stars I would. Worst staff I've seen in any business in a long time. Not only were they not helpful but they are also extremely judgmental of anyone who comes in here. Saw them making fun of a lady behind her back who spoke little English because she couldn't figure out what car model she had. I Came in for an air filter and this dude literally just said "oh yeah we have it"... that's it. No urgency to help or even show me where it's at. Had to ask him if he could even show me where it was so I could grab it and even when I came to check out, all the guys were on their phone texting giving 0 attention to anyone. I even saw one of the workers handing a guest his knife to open something... if that's doesn't tell you how unprofessional and badly trained these guys are idk what will. read more

Last week I would've gave Autozone more stars for the nice gentleman who helped me purchase and physically replenish some fluid in my car.....today it gets a one star rating for the rude guy who said it is Not His Job to replenish my car with fluid, I was so sad and disappointed in this Autozone. Being a woman and needing some help that day replenishing some fluid in my car and not getting helped by autozone , really made me feel so helpless!! It was so frustrating!! I will never come back to this Autozone if I can help it!! read more

AutoZone - Thank you Angelo!!! - Auto Parts & Supplies Near Me - Temple City, California

We purchased a battery for our truck from Pasadena AutoZone a few months ago . It was not working and was under warranty. We were able to exchange it but we were told that we cannot upgrade it for a bigger size. Angelo Lopez and Robert Martinez , the store manager, were very understanding . We were able to upgrade the battery to bigger size with no issues. Thank you ! read more

Thanks to the two young cashier/service men that helped me replace my turn signal light bulb in less than 10 minutes . 5/13/24 @4:40PM

Came here to check on the status of my battery and they assisted me with excellent customer service. Even though it was a busy day They took time to assist with everything I needed. James went the extra mile and made sure my battery was secure. Good thing he did because it was not. Made me feel good that the workers here are actually concerned about you and not just here for the paycheck. I HIGHLY recommend coming here. read more

Came there today for a car cover. Worked with Sam who was very helpful. Did not have what I needed, but contacted another store and put one on hold for me. Nice store & good service! Definitely recommend! read more

AutoZone - Auto Parts & Supplies Near Me - Temple City, California

Terrible service the employee wanted to go home instead of helping my wife change her car battery after willing to buy one there and pay to install. Woman usually need some help with that stuff very disappointed in management. read more

employees are NOt very help, always out back chatting in lieu of helping customers ... one employee came to pick and went right back to continue chatting with his co worker... terrible service .. coupled with the fact the price isn't always better.. what they say in business is true when line workers are mediocre , always reflect inferior inapt upper management or inapt store manager. Overall Very poor service - lower grade product read more

AutoZone - terrible service - Auto Parts & Supplies Near Me - Temple City, California

Gave me the wrong part for my car when the wiper flew off and i asked for a replacement they only gave me a refund making me drive in the rain without a windshield wiper. Blonde short dude is on a power trip, go to o'rileys. read more

One word: SID. This guy was so helpful, cool, and wonderful. He was really friendly and helpful with myself and my mother-in-law to get a part that we need. He kept in touch really well and even followed up as soon as I walked in, he knew it was me and what part he had for me. I think he's a real asset to AutoZone and I will definitely be coming back. Thanks! read more

Andrew took care of me and didn't hassle me the rest of the employees here don't give a crap about customers. Luis you need to smile more and be more helpful. read more

I went and ordered a starter that was coming from the hub. When I went to pick it up, it was a core, not a reman.then I had to go to the Rosemead store to pick up the starter. If they knew that store had it why did they say I need to order it from the hub. Why didn't they check to box before I got there? I was so mad. I will not going to this store anymore. Very mad they didn't give me a discount or anything for the inconvenience read more

I had my car battery replace at this location and I have to say, if I could give them 100 stars I would. I was super frustrated in the beginning because AAA wasn't much help, and then I tried this location. It was Miguel that greeted me and he recognized me as soon as I mention I called earlier. It was pouring rain and they had to do it outdoors, regardless they were still very patient, friendly, and professional. When they were done they were both soaking wet but they didn't mind it at all. I was trying to tip but Miguel even said don't worry about it. I'd definitely recommend this autozone location if you have any car problems, 100% satisfied! Thanks again Miguel and Samoy (not sure if I spelled it correctly?) for your help! Really appreciated it! read more

Great staff! Angelo helped me put in a battery today after checking it. Quick, efficient, and friendly service. I recommend.

Although the rock music was blaring really loud (good music, but too loud for a business) the staff was extremely polite and helpful. Both our special order and our core returns were processed quickly and efficiently. We were pleasantly surprised! read more

Got my family's 2017 Honda Civic hatchback windshield wipers changed here. Walked in at 8:20am, Miguel was very helpful and helped us change both front wipers in moments. Also bought wipers for our 2000-2001 Mercedes E320. Miguel let us know the different prices and brands. We ended up getting Bosch wipers for all of them. Quick and efficient. Friendly service. Would recommend. read more

I just found the worst Autozone branch I've ever had the displeasure of encountering. This cashier (Javier R.) was not welcoming at all. No smile, no greeting, just zombie-like. After I paid for my items, I told him I forgot something. Later, when I got back into line, this cashier waved down customers right behind me to serve. I told him I was waiting in line before them and the cashier just stared at me. He didn't know what to do, really?! He said he didn't realize it and continued serving the other people. WTF!? read more

I asked them and also show them the autozone website about price match on motor oil and they said they do not accept price match which clearly show on autozone website it does. So I ended up going to another Autozone on Valley Bl and Temple City Ave and they said yes all Autozone do accept price match. He stated those people at Temple City autozone doesn't know anything. read more

Martin help me with my battery he was very profesional and informative on the different batteries that autozone have for my truck and I chose an optima battery red top I'm very happy with it and I like the warranty options that autozone have. Give martin a 1hr lunch he is outperforming his teammates on every level exceeding my expirations . Thank you. read more

AutoZone - Optima battery Red top - Auto Parts & Supplies Near Me - Temple City, California