We came in with our kids Sunday evening with a flat tire just before the store closed. Rather than…read moresend us away, Frank Lester welcomed us in and took amazing care of us! Frank and his team were professional, courteous, and prompt. We were in a real bind and they came through! Would recommend them to anyone. Thank you!

Called before driving 13mj over there for a tire rotation. No one answered the phone so I dropped…read moreby to see if they could get me in. It was super slow, and was told that they don't have the weights to balance the tires. I have never heard of a tire rotation place being out of weights, it seemed like they just didn't feel like doing the work.

I placed an online order for an item online that was on clearance to pick up at this location. I…read morewent in to see if the order was ready and a gentleman want to go help locate the item. When I told him what the item was, another female employee came over and said they did not have it in stock. The gentleman and the lady went into the back for a moment and I overheard her saying that "we are not going to sell something at that price. It's supposed to be $90." They proceeded to tell me that other stores had it that were significantly out-of-the-way for me. Sounds like some potential shady leadership decisions behind the scenes. Anyway, the one gentleman seemed helpful and nice. I'm sure if there were other things I needed, I would've received good help and support. Otherwise, I don't think I'll be back.

I didn't get the man's name who helped me, but he was very kind and helpful. I came in to replace…read moremy wiper blades while it was raining. He recommended a fairly priced pair and installed them super quick! I am very thankful. As the song goes, "I can see clearly now, the rain is gone!" :)

A perfectly adequate 7-Eleven that has everything from Slurpees to hotdogs to chili cheese to…read morecoffee. Lottery tickets, too! Easy on, easy off.

It's a convenient location and it's got a well-stocked inventory. Gas prices were actually 5 cents…read morea gallon cheaper than my GasBuddy app was indicating, so that was another plus.

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

Appliance repairs can be tricky considering the high tech direction refrigerators, dishwashers,…read moreetc. have taken lately. I have used Broughton Appliance Repair twice during the past year or so and they have done a great job with the repairs and at a reasonable price. I called them to repair a newer model GE dishwasher and just recently used them to repair a 11 year old Whirlpool refrigerator. I was very happy with the customer service I received on the phone when I called and was just as happy with the repair and price. Considering my experience with Broughton I will continue to use them for any future appliance repairs. Thanks for saving my 11-year old refrigerator.

We had this company come to the house to repair a washing machine. In all honesty, we have an…read moreextended warranty and this machine has been a problem since we got it. Another company came to "fix" it twice and it was never truly repaired. Whirlpool asked if they could send another company and they chose this business. I told the office manager what was going on. I then told Kemp, the repair man when he arrived; the machine had been "repaired" twice but was still not working. He spoke with the Whirlpool hotline and they asked him to order the part (same one that had been replaced twice) and install it. Kemp left my house telling me he would order the part and be back with another tech to make the repair. Fast forward to over two weeks later and I still had not heard from them. I called the office and was told they denied the repair so no one would be coming. When I questioned why, they told me that Kemp had told me that the day he came. WRONG!!! He left telling me he would be back with the part and another tech to install it when it arrived. I would say they have very poor communication, but they actually just don't communicate at all. So now after waiting over two weeks since his first visit, I am back to square one to try and get it fixed.

Carroll is always a big help and will always go the extra mile for you . Great place.read more

While driving through town we needed a fresh part of wiper blades. They had what we needed for our…read morecar in stock and we were back to rocking on the road again in no time!

I wanted to get black wheels for my white RAV4, and had no idea what to get or what the process…read morewould be! Walked in and everybody was super nice and helpful, we picked out some wheels and they were in the store and put on my car by 5:30 PM the next day! They also had me put a reminder on my calendar to come back in 3 months to check balancing. Excellent service all around!

I got my tires replaced there just the other day. It was an extremely easy process and i felt so…read moretaken care of!! Thank you to the RNR tire express team for your professionalism and care

Just walked in for a quick battery charge check, was greeted by a younger woman who helped me out…read more(didn't catch her name unfortunately!) and was she super knowledgeable! Turns out my battery was fine so I didn't need to go get a new one, but was very happy with my experience. I'll definitely be coming back if I need anything else. Thank you so much!

Stop making advance on me. It's unwelcome…read more When you have car issues in Richmond, this is as good as you're going to get. They will fix minor things - for free - in the parking lot. How amazing is that. The stuff in the store isn't always the cheapest in the world (comparable to Autozone, I think), but the guys here are super friendly. Fitted me for free with a headlamp bulb. Advised me about my electric outlet in the car. Altogether good experience, they were kind of busy on an evening of rain and mayhem, and still got me in and out fast, much like your Grandma.

Woke up on Christmas Eve to a dead car battery. Got a jump and headed here to purchase a…read morereplacement. This location sits directly beside an Auto Zone, but since Advance Auto advertises the free battery testing and replacement services, I choose Advance. The associate was incredibly helpful and attentive. The only thing that rubbed me the wrong way was how he talked around the core fee and how it works. You know how you catch someone in a lie and they take detours instead of providing a straight answer? He was honest but very indirect about it. The math on the screen told me everything I needed to know. The core refund is just a wash, not a discount on the price of the battery, i.e., they added $22 to the price of the battery and then took the $22 off. Anyways, he replaced the battery very quickly and we were promptly on our way. As easy as it is to change a battery, I still hope they never stop offering this gratis service.

I went to Advance to check to make sure my wife needed a battery for her vehicle after it would not…read morestart. I gave her a battery a boost with cables from my car battery. it started and we travelled to this closets Advance Store. The Store Clerk confirmed that the battery needed to be replaced. They had a battery in stock and I agreed to purchase. The young man was about to replace ; however a store manager would not allow him to replace. Her excuse was that due to the year and model of the vehicle that they could not replace it. It had been replaced by an Advance Auto Store employee in the past. I refused to due business there and went to another Advance Auto Parts location were it was changed without any issues. I will not do any business at this Advance Auto Parts location for any reason any longer to include purchasing a car wash rag. Done...finish! The Urban Cossell