I've been to Auto Zone in several cities but only one has had several employees offer outstanding…read moreservice. I'm elderly and have a classic model car that I'm trying to repair and restore in order to upgrade its condition after someone did a great deal of damage to it. I've joined several FB car groups that r great. I am in a tiny disability and can't afford all the work mechanic says car needs ..akdo he's done work I found out wasn't needed. The guys at Everett Auto Zone have been honest in the uo n up and have helped with parts search and helped me save money....other stores have been nice but no one went iuta their way kike these guys have. One I forget his name, the other three U call the KKK s lol ..Kevin, Kalvin, Karlo? Good guys man. I trust them. I'm looking for mechanic savvy guys who can help sanmve money so I can order parts in EBay etc and actually get some work done. These guys I know I can trust to help me use the real problems n get the right parts and self install what I can. Go there. U won't be sorry

What they tell you they have on their website is not what they have in the store. Drive down to get…read moreheadlight sealer and they don't even stock it... don't reward lying to the public!

One of the few pick and pull yards…read more Been coming here for decades You have to ask how much a part is before pull yourself and bring else you'll pay as much as car-part and waste your time Staff has been decent to me but have to know who to talk to. If you get the wrong guy they can definitely have an attitude but can't blame them if you see the kind of characters that are there (customers) Years ago I forgot my tool box in the office, I called them and Willie grabbed it for me. Most places would have played stupid and kept it but he did the right thing and I gave him my old Corolla as a thank you. They typically have what I need and if not can call in advance. The bad reviews are because the customers suck and the staff are used to dealing with them in an appropriate manner

Bought a steering box here./ I was sent the wrong one. When I tried to return it aguy that…read moresounded like a crooked car salesman told mew his "tech" said it would fit. I needed a splined shaft. they sent me a nonsplined shaft. Paid a lot for shippiong and would not retrun the shipping.

I entered at 7:35 pm I asked the lady for Help and she told me that I got the right product but…read morethen I asked her about The other product and she gave me an attitude and told you that I have to order it online but I go to every other Advance auto I never received this type of attitude I was offended and I was scared. This has made me never want to go I would not recommend this place for anyone they are rude and they clearly need to be retrained

The worst place....bought new wipes and asks if they could install it and they said no because It…read morewas raining.... I didnt know grown man grew vaginas -.- ....had to drive home with my crappy wipers .

After a very frustrating morning trying to get help replacing my car battery, I finally started…read morecalling different AutoZone locations to see if anyone actually had someone available who could do the replacement. When I called the Saugus location, I spoke with Matt. Let me just say he was incredibly kind and helpful from the moment he answered the phone. I drove over and he took care of everything right away. He replaced the battery, cleaned the battery area, and made the whole process quick and stress-free. Matt explained everything clearly and had me back on the road in no time. After the runaround I had earlier, his kindness and professionalism really stood out. Thank you so much, Matt! I really appreciate your help today. I hope you make it back to New York soon, and good luck with everything!

If I could give more than 5 I would! I've been dealing with car battery issues for almost two…read moreweeks and was honestly beyond frustrated. I had gone to the AutoZone in Revere first -- the young woman at the register was very sweet and even came out to test my battery and alternator. She tried her best and told me they could charge my battery if I waited, but then came back to say her manager wouldn't allow it unless I took the battery out myself and brought it in. I was shocked and honestly disappointed. She suggested I try another location, so I called the Saugus AutoZone -- and that's when everything turned around. Roy picked up, and after I explained my situation, he told me to come right in and he'd take a look. Roy went ABOVE and beyond. He was patient, kind, and incredibly helpful. He took the time to remove my battery himself, made sure he had the correct tools, and walked me through everything with zero frustration or attitude. After two stressful weeks dealing with this issue, Roy's professionalism and genuine care made all the difference. Thank you SO much, Roy. Your customer service is exactly what people hope for when they walk into a store. AutoZone Saugus is lucky to have you!

These people are amazing!! Unbelievable cushion repair! I also had problems adjusting new cushions…read morebut Gio came down to my boat and fixed my problem immediately!!Unbelievable service!!

If you want perfection then you go to the best is what I was told by a friend who had new boat…read morecushions made. I cannot say how happy I am with the quality of the work. The detail in stitching was flawless and my boat looks awesome ! I cannot thank them enough

They go above and beyond. My partner purchased wiper blades from here. It is by far the best…read moreexperience we have had at an Autozone location.

I've had a car for over 60 years and have used AutoZone off and on for parts buying parts…read more. However, recently, have been so impressed with AutoZone as a company, primarily because of the assistance and customer service of Brandon A. He is not only professional and of great assistance in knowing the product line, but also in installing them. He is kind and unpatronizing and patient. When something is not available or not appropriate, he is able to provide answers or will take the time to look up what might work. Brings a great degree of excellence, customer service, and more importantly, knows how to engage customers to consider things that they might not know. But I am also impressed with his ability to get along with his colleagues, assist them when needed, and his knowledge of AutoZone's offerings. He alerted me to the reward service and how to use AutoZone. A real asset to the company and this store. I hope he has a long history with AutoZone. His management, customer service, and knowledge about parts and alternatives are the best I have seen in sales of auto parts . I look forward to being a steady customer of this AutoZone just for his service alone. He certainly rates among the top service people I have encountered in many retail industries as well as seems to have a sense of integrity, knowledge of finance and product lines! Good work, AutoZone - Brandon is a keeper and will add tremendous value to you. I'm a new dedicated and satisfied customer! Jacquie Kay

This place is awesome! I was expecting it to be really shady, but when I went in to get some touch…read moreup paint, the guys were all super helpful, and really skilled at getting a perfect paint match! Would never have guessed they would have been able to provide that service! So happy with their service.