I recently stopped by Advance Auto Parts located on Kempsville Road and Volvo Parkway to pick up…read moresome parts for my aging vehicle. They have a great selection of parts available and the friendly staff is amazing to work with to help you get the parts that you need to make a repair.

Customer service was horrible. I ask to check my car battery and the technician was rude and nasty…read more He did not want to help me so I left and bought a battery at the next auto parts store I came across. I would not go there.The guy behind the counter Hayes his job and blames the customers

We walked in last December knowing we were interested in a Mini. My husband had watched every mini…read morevideo on UTube and so we were here to see what we could find! Out came Jacob. He told us he was new, so he threw me off of my "dealing with car salesman" game. Jacob is one of the main reasons we decided to buy a car here. He was very helpful. Asking questions from anyone around him and getting us the answers that we needed. We decided to build a new JCW All4 Mini Clubman. We got a good price and we were able to trade in our B6 Alpina BMW and got the best trade in amount of all of the places we checked. Jacob called and emailed every week to let us know the status of her build. We knew what stage the car was at all along the way. Surprise, she arrived a week earlier than expected. Jacob called us to tell us she was ready, we could come and get her today! But we were waiting on the cable guy, which turned into a six hour ordeal. They stayed late for us! We got there at closing time, before staying in close phone contact, and they told us to come on and get her! We were so excited! Three months later, brings us to today! Our Mini came in and she is BEAUTIFUL! This was the BEST car buying experience we have ever experienced. I would recommend to anyone looking for a Mini to go in and ask for Jacob. Management was also helpful by staying late. Thank you Jacob and the whole Mini team!

Went in there to get something simple fixed, they charged me, but didn't even fix it. Then refused…read moreto actually fix it because they claimed the job was done.

Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

I stopped by today to get my car checked out because I have a check engine light on. They checked…read moreit out, FREE OF CHARGE, and here's the important part. They told me that the catalytic converter was not the problem. They told me to go to the dealership and buy a new Gas Cap and that will probably solve the problem. They told me to put the new gas cap on and then disconnect the battery for about 5 minutes, that resets the computer and the light will go off. Everything the told me, WORKED GREAT! I highly recommend this wonderful business, they are honest and trustworthy and that can be hard to find sometimes!

I liked that they had an opening for oil change same day and worked early hours. They were helpful…read moreand even gave a nice little card to hole punch for each time I came so that I can get a free oil change at the end. Will definite come back here once I need a new oil change!

Before I begin I would like to say that this review is based solely upon my personal experiences…read moreand my personal experiences alone, so without further ado let's begin!. I came here to purchase a new vehicle battery because the old one has expired. I am not complaining because I had the previous battery for almost 6 years so I definitely got my money's worth out of it!. I walked in and the employee at the register who was currently checking out another customer took time out to welcome me into the store! That's always a plus when you walk in and get a welcoming greeting as you enter a business!. I told the young man I needed to have my battery tested just to make sure it wasn't salvageable in any form or fashion. He brought out the battery tester and as we both figured it was a done deal with it. So we walked back in the store and he went over the battery purchase options and the warranty that came with it!. I chose the most expensive battery with the longest warranty with consisted of a 4 year limited warranty, I told him I'll take it. He also suggested getting a battery lubricant which helps with the corrosion of the battery terminals, at least slow down the process of it anyway, so I agreed with that option too!. I paid for the battery and lubricant. He went to the back a got the battery and wheeled it out on a cart along with a ratchet set of tools for the old battery uninstall and the new battery installation. It was a quick and easy install. I thanked him, started up my vehicle and was on my way!. I would definitely recommend and return when I need some vehicle assistance!. And you should too if you're in need like I was!.

This auto parts store is very clean and very well organized, the stuff helped me find what I needed…read morefor least than a minute. I was impressed by the cleanliness of the store. Highly recommended.

I've bought 4 vehicles from Rick Hendrick Cadillac of Norfolk. All of my interactions with the…read moresales team and service team have been nothing but great. I came from dealing with Southern for many years and never got the same service that I have gotten here. You can tell they really do care for their clients. They don't just sell you a car and forget that you exist afterwards. My sales person(who I share the same name) Jake Osborne, has continuously gone above and beyond for me. We will continue to recommend our friends and family to come here for future business. They have a wide preowned inventory that isn't just limited to Cadillacs. So if you are looking for other models, they more than likely have it or can find it. When I got my most recent car from Jake. My new to me 2020 Ford Mustang GT, it came from their Wilmington, NC store. It took less than a week for the car to get to their store and have it ready to go waiting for me to pick up! Keep up the great work, Rick Hendrick you have a great team here.

Bad experience with the service department. Had to schedule via an AI assistant so could not get a…read moreballpark estimate on my 2005 Cadillac XLR brake job. Made the appointment anyway and the car was there 3 days before anyone looked at it. Tried to get other things done but they ordered wrong parts. Shorten up the story - 10 days and big $$ just to get rear brakes done. Not to mention they scratched the bumper which I realized after I got home. Find an alternate repair shop if possible.

Goodness gracious that was quick. Marquis took charge of my oil change and absolutely killed it. He…read morewas kind, professional, and took care of business. I was driving my wife's car today and decided to try them due to dash warning lights coming on. I didn't have time to take care of an oil change myself so I decided to try these guys. It is expensive but it is as advertised. Oil change, filter change, and they also cleared the lights on my dash. The only hold up during the whole process was when I fumbled around for the hood release. Definitely recommend them as they have many different options for oil and will change filters but ONLY if they need to be changed. Appreciated the honesty that saved me a few bucks! Full recommendation from this guy!

I had an oil change done in February, the technicians didn't reinstall my drain plug and I had to…read morehave my car towed a few weeks later because all of the oil drained out of my car. Could've totaled my car!! I will never go back. The drain plug was literally left on the under shield of my car.

Another 5 stars review for this place!…read more I'm a military dependent. We are set to move to Japan in 1 week. I'm order to store your vehicle with the government, your car cannot have any active recalls prior to you storing. Murphy's Law decided to show up, and yesterday I received a recall card! I called one dealership and they were not helpful, which was disheartening. My husband told me to call Cavalier at Chesapeake Square, where we used to take our vehicles when we lived over there. Phil was FANTASTIC and sympathetic. He told me not to worry, he'd done the recall already for other vehicles, and to go ahead and bring her in THAT DAY, and it'd get taken care of. It took me longer to drive over then it did to get the recall fixed lol. This place is VERY military friendly, compassionate, and I appreciate the level of attention they give.

Do NOT, I repeat do NOT buy a car here or even go for maintenance. All of the employees act like…read moreyou are bothering them from the second you walk in the door. Particularly "Nichole" at the desk. Even calling them is a lost cause. They are all blatantly rude. It's mindblowing they can run a business like that. If you buy a car, once you drive off the lot they will never support you or even treat you with basic customer service, again. They just want the sale. I've been to so many incredible Ford Dealerships in my life, it's unfortunate this one is ruining the Ford name. I wish I could save the next person from wasting their money here.