I really did myself a disservice by not knowing some basic things about cars. I wasn't keen on…read morelearning how to change a flat out for a spare. In fact, even though I knew how to drive, I didn't get my driver's license until I was 23. I was always in the passenger seat. I was scared to drive for a long time. I'm seriously not sure of the trigger besides the large trucks. Now when I started to drive, I would drive for hours by myself for long hours. Especially when I was in a long distance relationship with my college sweetheart and we would take turns driving or flying to each other. I loved waking up early and being on the road with just......... the large trucks. I did become a crazy driver for awhile and would do very ridiculous things to the point that no one wanted to drive with me but I quickly matured and now I drive like a grandma. I definitely respect the laws of the road and most importantly other drivers. I digress. I came here for them to check my car because the engine light was on. They do it for free here. They also offer advice for what could be wrong. The employees are quite nice. I saw some new gadgets I need to go back and get. Especially the tire inflater that shows you when your tire is at 35 or whatever it is. I think 35. Then something for water repellent on my windows. The one I bought at Walmart was not sufficient.

I visited two other locations before stopping at Advance Auto Parts, and the difference in service…read morewas clear right away. Angel assisted me, and I was genuinely impressed. He took the time to explain the battery I was looking for in a way that was easy to understand. Even though he's young, he was extremely respectful, patient, and clearly focused on doing his job well. He went above and beyond to make sure I felt confident in my purchase. That level of service is rare, and it made a big impact on my experience. Because of Angel's excellent customer service, I'll definitely be coming back here instead of going to competitors. It's true--one great employee can turn a one-time visit into a loyal customer. Thank you Angel!

if you need hard to find parts for late model cars this is the place to go pricing is very fair,…read morebest salvage yard for vintage Japanese cars or Volkswagens in the Houston area the owners Gary & Kimberly are always very helpful time and time again with sourcing hard to find parts for my vintage Hondas and vw's I own. The negative reviews listed do not accurately reflect the business at all and mainly just show people unhappy with pricing and the fact their lowball offers are not being accepted. People must understand as these cars get older and more scarce parts are harder to find and will increase in value, that being said body panels on 20+ year old vehicles will not be in showroom new condition and will almost all need some type of repairs.

Firm on ripping off any customers. Tried to sell me a damaged NA Miata door for 250, cash only and…read morethen wanted me to pay additional tax. In any attempt to haggle they become hostile and will refuse to sell the item. Would leave 0 stars if I could.

I had such a great experience at XL Parts! I was honestly very stressed because I didn't know the…read morename of the part I needed, but Ariana took the time to look it up and help me figure it out. She and Rayan even made a few calls to make sure they were getting me the correct part I was looking for. Their patience, kindness, and willingness to go the extra mile really made my day. Customer service like this is hard to find, and I truly appreciate the time and effort they put into helping me. Thank you so much, Ariana and Rayan, for making a stressful situation so much easier! You both are amazing!

from : robert in houston texas…read more. on september 30th , 2023 at 1:46 pm.. (i walked into xl parts store #22 1649 gessner suite A Houston Texas 77080) and was treated extremely poorly.. the people there do not have good customer service skills . it is one of the first auto parts stores that does not greet there customers well , the manager Oscar castro never smiles or says hello when greeting or say thank you when leaving. Just always has a blank look on his expression. However this is not mainly about Oscar.. I walked in the store looking for a transmission dip stick tube (SEAL).. and the clerk (which by the way , I do not know her name).. asked for all the information to the vehicle. Finaly she then started to look for this one part I was asking about. She responded that she could not see it on her screen . so I started to explain to her where on the vehicle it was located. (her replay) "I'm not a mechanic. At that point , she did not offer any other help and I had to step to the side.. so before she could take the next customer in line, (I had to asked her myself ), " do you have somebody back there that can help find this part. (which ) she then replied ,"yes, I will get somebody ". However, she did not go get somebody to help me. She proceeded to attend the next customer, okay , so I waited patiently.. I figured she would help me after that customer. (but , I was wrong) she then proceeded to the next customer. And did not make any effort to go in the back warehouse to find somebody to help me. At this point , I walked to the corner of the store and peeked in the back to call out , (is there somebody back there that can help me..) at this point, the lady clerk yelled at me and told me, "you can't go back there.. (which I replied) , "I did not go back there, I'm just standing out here calling out for somebody to help me since your so busy..(she made continuouse replies ) " if you go back there , I will call the police) and from there she just kept yelling at me and making the same comment, (if you go back there , I am calling the police.. When the manager Oscar castro , finaly came out , he did not seem concerned about what had just happened at all, he just gave me a blank look and I continued to place my order and (yes ) he did find my part. (but ) mr. castro offered no apologies , no concern , nor did he ask what happened.. he just carried on like nothing had happened. I have been here along with other colleges from my company. And Oscar does not greet his customers , doesn't thank his customers for coming into his store. He always just has a blank look on his expression. I understand , we all have other work related issues going on in our heads. But if your in customer service . the least you could do is make your customers feel welcomed and not just made to feel like a number. I was not pleased with the clerks service , I felt rejected , and thrown to the side with here deminor towards me. And mr castro could have been more receptive and offered some kind of concern . very poor people skills

automotive technician does a very bad job. I went there for the first time to get an state…read moreinspection for my truck and they didn't pass me. Their reason because my window tint was too dark and my windshield wipers were not working. I took it to sterling mccall Ford where I always take it to be serviced and they gave me the green pass. Horrible experience at this place. they just care about the profit and do not care about doing the right thing. bad service

Oil change and expection on my car they are great guys if you are a women they will take care of youread more

Miguel was very knowledgeable and patient. Happy to explain their services carefully.read more

I had a good experience here at pep boys especially with Miguel, great guy, honest and social. I'd…read morerecommend and will likely come back.