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    Autozone

    3.3 (4 reviews)
    Open 7:30 am - 9:00 pm

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    Pep Boys

    Pep Boys

    (4 reviews)

    Horizons West / West Orlando

    We bought a 1998 Chrysler Sebring from some great friends a few months back and the car was working…read morejust fine but unfortunately, a few weeks ago, some of the radiator hoses were dried and cracked so a lot of the cooling liquid leaked out. This caused our engine to over heat and warped the aluminum head of the engine. I took the car to this Pep Boys hoping they would be able to fix it or at least tell me what was wrong with it. The manager Brian and the service manager Joe could not have been nicer! They were truly concerned about the car and did everything they could to figure out what was wrong and then fix it. Due to the head being warped, it had to be removed and re-tooled. To do this, the entire engine basically had to be taken apart but they got it fixed and back to great working condition. Not only is it fixed but I now have a year warranty on the engine so it anything happens again, it is taken care of free. Granted, this was not a cheap fix... it cost around $2,400 to fix it but it is still cheaper than buying a new car or even a new engine. We decided to put the investment of fixing the engine because the rest of the car is in great condition. Hopefully we will have no more challenges with the car. But the service and repair work at Pep Boys was very good and I feel confident that they did all they could to save me money on this repair. I highly recommend going to the Pep Boys site to download coupons to use and it helps to reduce the total amount of the bill. Plus if you are a member of their Glove Box group, you get special offers and coupons to also reduce the amount of a major repair as well as other routine maintenance. If you ever get stuck, call 1-800-pepboys and have them tow the car to them. I know there are lots of other places to bring your car for service but I was trusting the Pep Boys name and they did okay by me.

    Bottom line - Fail…read more I wish I could echo the positive sentiments of other customers, but this place gets an F from me. I initially wrote my experience off as a bit of a fluke, but experiences by others close to me makes me think this is closer to the norm. The long and short of it is that they failed to properly replace the components of my air intake system when they replaced my air filter. As many older model Infiniti Fx owners can tell you, Infiniti certainly did not do anyone any favors with the placement of the filters and spark plugs. So on an oil change, I had Pepboys replace the filter as well. The car drove fine, but soon it seemed like I didn't have the same power that I was used to especially when I needed to pass people. Low and behold an entire portion of the air intake system had come a loose. It looked as if someone has simply not replaced the plastic rivets that hold the system together. Since then I have heard other stories of shoddy repair work and them even starting repairs without getting the owners permission first. Car repairs are simply to costly to take any chances. Avoid these guys if at all possible.

    Autozone - autopartssupplies - Updated May 2026

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