I was treated like a queen here. Jacob K. answered all my questions, made sure I took advantage of previous warranties, found me the best deals on all everything I needed and took his time with me. He shared tips for my car and made an unscheduled car emergency easy. I didn't even come in for my battery going bad but him suggesting I get it tested saved me so much time and money. He installed my battery, cleaned up the terminal, took care of my wiper blades. He really took care of everything, and made me feel like he was helping out a friend. Very thankful to him and his manager Kristen. They were so pleasant and helpful, can't recommend them enough. read more

AutoZone - Thanks Jacob! - Auto Parts & Supplies Near Me - Moreno Valley, California

Jacob is beyond fantastic--extremely helpful and knowledgeable. He replaced the battery in my Nissan quickly and efficiently, and his service was truly outstanding. read more

Thank you to Jacob for being providing excellent customer service and being professional. Jacob went above and beyond making sure both batteries in my key fobs were updated and worked properly. Jacob is truly an asset to you store. read more

Great Services. They helped me with replacing my key fob battery and it is a complicated one from a more new Toyota car. The guy in the red shirt walked me through it and made it really easy to complete when I spent 30 minutes at home trying to get it open. read more

I had an amazing experience at Autozone today. I had bought snow tires chains online and had picked them up in store last year ('24). I had left them in the garage the entire time unopened and unused. I had a camping trip cancelled which was the reason for the purchase. I also am upgrading my stock Silverado wheels and don't have use for the tire chains, as they will not fit my upgraded wheel size. I went to return them and it was outside the 3 month window for returns although unused and still sealed in the bag. They remain in Brand New condition. The staff told me I would have to speak to a manager about it. So, store manager came out (Kristen) and told me I couldn't return it, I asked if I could get store credit as I do my own maintenance for my truck and frequent Autozone throughout the year. She was very kind and investigated my online order, and gave me full store credit. She did 't have to do that, I honestly was hoping just to get partial store credit of some kind. Kristen was understanding, helpful and compassionate. Unbeknownst to her, I have a baby on the way. Kristen, I hope they appreciate you at this store, it's people like you that help keep this world moving forward and my faith in humanity. read more

I believe it was the parts manager closing tonight that helped out my buddy and I while I brought my Z31 here. He's a Toyota enthusiast and was super helpful. Got my part and talked about cars and what not. Super cool guy thanks for the help. hope to see you at JCCS read more

AutoZone - Auto Parts & Supplies Near Me - Moreno Valley, California

Abraham was amazing he's the store manager. He was so patient and kind. We needed details for my sisters brakes on a Lexus. It was so nice to have someone explain options he went over details with us. Great to see that good customer is still happening especially from the store manager. He even helped us to the car we could barely carry the parts. Thanks Abraham read more

Rick the manager has amazing customer service. Thank you for assisting me with my issues and being compassionate. No questions asked and he took care of the issue. Truly thankful for helping me with my alternator issue read more

Sadly, this is the worst review I've ever written on Yelp :-( I'm usually a very forgiving and understanding person! I brought my vehicle to test the battery and after waiting in line for 10 minutes for someone to help me, a female associate said they would have someone out to test it at my car in a few minutes. 30 minutes later, I go back inside and a different Associate, Shawn (Shaun?) with dreadlocks... is muttering to himself and won't even make eye contact or talk to me saying he won't go out and test my battery because it is "too dark outside", "its not safe", and "no security cameras" and then walks away muttering to himself. I stood there speechless! I've never seen this before! The female associate who helped the first time was apologizing profusely and was sorry they couldn't help and that Shawn was in a "bad mood". I asked, "So is no one going to help?" She said, "unfortunately, he is the one to do the testing". So I left, went across the street to O'Reilly and had an AMAZING customer service experience. I won't go back to AutoZone ever again and already have called all my family to share the experience. read more

Been going to AutoZone for more than 15 years it's my first go to place because of the service I received the availability of the parts and the points that I get to take advantage of which I might add or a great incentive to keep coming back! The service is the same wherever I go so they've done a great job of duplicating the company's culture of service first. read more

Happy with this location. I called a few other auto zones and only this one was willing to help me change my battery. Thanks Joe! You're awesome. read more

Honestly the stupidest set of workers I've ever encountered. Came in today to do a battery check and a recharge. The guy told me turn off the car only to tell me that I should buy a new battery. My car is stopped out front unable to turn on now and when I asked to do the recharge the guy said "Oh all of our equipment is uncharged or broken". How the fuck were you expecting to recharge my battery than asshole ? Came here and read all the other reviews of their lack of skills and service. Don't waste your time read more

Easy experience. Came in needing ceramic brake pads & possibly rotors. The customer service agent was a gentleman & gave me a courtesy discount. Turns out I didn't need the rotors, so I returned them 3 days later with no issue or delay at all. The store is clean & there was hardly any time at all waiting in line. I'll come back the next time I need parts. read more

Went to this Autozone to get my battery checked. The guy came back saying the battery was good, I tried to tell them that my vehicle was a hybrid but the lady in the front cut me off in a rude way and said their tester was 100% accurate. I bought a new battery at the dealership, installed it and never had another problem again. Plenty of auto places around, not coming here again no matter how close it is. read more

So many people at the register to help customers, yet a line clear to the door? I get it that people have questions related to their vehicles, but I think the management here needs to work on training their staff on efficiency as well as satisfaction. Not to mention the manager was busy laughing on the phone while so many customers were standing in line. read more

went to get my brake drums warrantied (which i purchased earlier this year, from this exact store) and coincidentally, they didnt save the purchase to my account so they refused to warranty it. their best suggestions was for me to check my credit card transactions to give them a transaction id to match to their records. if i were to make a list of all the autozone transactions ive made, the list would go out the door and i'd be sitting there for days waiting for them to figure it out. save your money and time and buy your parts from rockauto. read more

Terrible service. Employee Called me up to the register just to have me wait again. First it was with another customer than the employee answered a call all while I'm standing at the register not even have acknowledged me. When I read the employees name badge I realized that he was the manager. So of course his terrible service will bleed down to the line level employees. Wasted my time only for him to tell me that he couldn't test my battery for my car which you guys state is free but the employee said he couldn't because it was dark. Well unfortunately I work I will always be off work when the sun has set so that doesn't work for me. If you guys aren't providing a service so I will take my service elsewhere. I was willing to pay for a battery if that's what I needed but the employee wasted my damn time for nothing. Garbage store, garbage service and garbage employees read more

Bad service! The guy at the desk ( African American) was very rude and did not want to validate the offer that they had on the oil sale! We had to leave and take our business somewhere else! read more

Had to get a bulb for my taillight. The guys were real helpful and showed me where to look it up. They then offered to show me how it gets installed. It was so simple and I did it myself. Clean and nice staff. read more

Went to other auto zones and told them my situation about how my car wouldn't start because of the battery so everyone said I need to check your battery so disconnect it so that we can check it and if we think it's still good we cannot replace it although you have a warranty it might be your alternator so I got a new alternator installed and same issue I had to get a jump start to make my car start so I came here told the store manager my issue and told him this was another try I would do at another auto zone he heard me out didn't question me just said ima switch out the battery so we switched it out and boom car started right away! He was very helpful and made it very easy. Thank you so much I appreciate it so much! read more

Being a woman I don't know much about cars. I don't know if my expectations are too high but I expect the men or women inside auto zone to assist me when I need something. I've had better experiences where the clerks assist me with finding the parts needed and assisting me with installation of the parts light a light bulb. I got such a rude and unhelpful manner tonight that I decided not to purchase the bulb I needed and will wait to go to a better auto zone with more helpful clerks tomorrow. Ugh just irritated. An empty store at 10pm and no one can seem to assist me with finding a bulb and putting on the car. Can't step out the store and no one is inside that's strange. Whatever thank you anyway I don't want anything. read more

Warning: this store may say they have items in stock that they don't actually have. I called this store to check if they had chains for my car before arriving. They confirmed that they had 5 in stock so we drove out of our way to this particular auto zone. When we arrived they looked in the back for 10 minutes and finally can back and let us know that they didn't have any in stock after admitting they confirmed that they had 5... read more

i remember back when i couldnt find a decent job, i applied for a job at this location. i did not even get a call for an interview. i recently went to buy some stuff for my car and noticed they hired some females. straight ghetto looking and knew nothing about cars. looking something up on the computer does not count as knowing about cars. i've built cars for racing, and i didnt qualify for a crappy job here? thank god anyway, the workers here are unbelievably slow and know absolutely nothing about cars. i ask them a question and they go to a computer. i could do that on my iphone. and why do i have to stand in the questions line to pay for something when there is clearly open registers to ring me up read more

When I went into this particular store, I was greeted. I saw a person named Salvador that wasn't helping anyone, and he helped me put oil in my car. He was very kind to do so. read more

The guys at AutoZone on Alessandro in Moreno Valley, went above and beyond to help my husband and me! My husband is disabled and they removed and installed new batteries for us! They even diagnosed our problem. Thank you for everything! read more

Worst place never going back again. The lower manager guy wouldn't give me my money back after the item I bought brand new came out broken and he even had the nerve to say " the little broken part is not important, the important thing is in the inside" bad customer service. read more

After being told the battery I was in need of was in store I get to the store to be told otherwise. Not to mention two employees took their break at the same time when the line was pretty much reaching the exit. Customer service at this location is horrible !! read more

Never particularly had great service here but not terrible either. Up until about 2 months ago. Went in to purchase some Lucas Oil Stabilizer and quart of Quaker state. Asked the cashier if he could price match Walmart; never had any issues at the Autozone on Perris and had the same exact items price matched some 4 months prior at that exact location. Cashier says no, then asks the manager, manager says no, I stated they had done it before so what was the problem, manager said to the cashier "tell him to go buy it at walmart then." So I left and drove a mile down the road to the O'Reilly. Purchased the same product their and had it matched, no hassle. Please coach and train your employees properly on store policy and how to interact with customers in a professional manager. read more

Bad customer service. I had $ 200.00 worth of sales .i stood at the register for 15 minutes while three employees watched me. Left it all on the register. read more